Bankview Day Care Centre

Kilsyth Road, Banknock, Bonnybridge FK4 1TD
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9.8 34 Reviews
  • Bankview Day Care Centre, Bonnybridge
Bankview Day Care Centre is a registered care facility, providing up to 25 day care spaces; the highly developed building is positioned within the grounds of Bankview Care Home, and as such free door to door transport is available to the immediate locality.

The day care service is located within easy reach of Stirling, Falkirk, Kilsyth, Cumbernauld and enjoys easy access to the M80. The centre is unique as it provides many aspects of personal care and support, including bathing using specialised equipment.

Home cooked lunches, snacks and afternoon tea are available throughout the day in a bright and comfortable environment, and a lively programme of entertainment and stimulation is also available to Service Users, including; music therapy, art & crafts, beauty therapy and visits to places of local interest.

An on-site shop is open throughout the day which sells a range of everyday items, as well as some arts and crafts made by the Service Users.

Fees at Bankview Day Care will depend on the needs of the prospective Service User, but more information can be provided by the Service Manager in the home.

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Care Provided by Bankview Day Care Centre

  • Type of Service
  • Privately Owned
  • Care Offered
  • Dementia
  • Older Person Care
  • Physical Disability
  • Other Care Provided
  • Chiropody
  • Independent Living Training
  • Nursing Care
  • Personal Care

Good to Know

  • Person in charge
  • Julie Merrick (Service Manager)
  • Admission Criteria
    • Assement of needs
    • Ages 60+

Facilities

  • Activities
  • Food Provided
  • Gardens
  • Hairdressing
  • Hobby / Activities Room
  • Library
  • Lounge
  • Minibus or other transport
  • Pet Friendly (or by arrangement)
  • Shop
  • Smoking not permitted
  • Wheelchair Access
  • Visiting

  • At any time


  • Parking

  • Free on site parking


Bankview Day Care Centre Reviews (34)

Total of 34, showing 21-34
9.8

Bankview Day Care Centre has a Review Score of 9.8 (9.800) out of 10, based on 5 reviews in the last 2 years. Over all time Bankview Day Care Centre has 34 reviews.

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  • 6
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Date Published

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Review from Maureen L (Wife of Resident) published on 10 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband attends two days weekly as a daycare client.
The carers we have been associated with have been excellent in every way.

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Review from John M (Husband of Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Being my wife's only carer, I find it inevitable to have the benefit of the care home service on Mondays and Fridays each week.
I find the staff not only helpful but extremely considerate and well aware of my wife's needs. This obviously gives me great peace of mind and respite.

Reply from Julie Merrick, Service Manager at Bankview Day Care Centre

Dear John, thank you for your kind words about Bankview Day Care, we are pleased to hear that the service is meeting your expectations.


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Review from M F (Resident) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After an unlucky trip and fall on a bad pavement, I was offered a place in Bankview Health and Wellbeing Centre on one day per week a few years ago.
I consider that overall standards are high and that staff and management do a good job with regard to care and support for service users with a variety
of health conditions.
Transport to and from the centre is provided, facilities are well maintained and occasional outings are arranged.
Prompting is required when serving food eg bread should be offered with soup and (side) salads with snacks.
A minor personal annoyance is the automatic provision of recorded music.

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Review from Jacqui S (Daughter of Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum attends daycare Monday - Friday, she is always welcomed and always states she had enjoyed her time there.

Reply from Julie Merrick, Service Manager at Bankview Day Care Centre

Dear Jacqui, Thanks for your kind words about Bankview Daycare.


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Review from A W (Daughter of Resident) published on 16 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum loves her weekly visits to Bankview. She is so well looked after, she enjoys her keep fit classes, quizzes, crafts and most of all, chats with the staff and residents. They always give her exactly what she wants for lunch and she enjoys her tea and toast on arrival and numerous other cups in
between. She says that she is cherished at Bankview.

Reply from Julie Merrick, Service Manager at Bankview Day Care Centre

Dear A W, thank you for your lovely comments, we are glad your mum enjoys spending time at Bankview Day Care.


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Review from A S (Wife of Resident) published on 16 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bankview Care Centre has proved to be a very supportive environment for my husband. Staff treat both him and me with the utmost respect and the care provided is of a very high standard.
My husband gets up in the mornings, he looks forward to attending.
The centre is well organised and clean and every
member of staff is helpful and goes out of their way to provide care for my husband. I would have absolutely no hesitation in recommending this.

Reply from Julie Merrick, Service Manager at Bankview Day Care Centre

Dear A S, thank you for your kind words and for taking the time to leave such a lovely review.


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Review from Michael M (Resident) assisted by family/friend published on 16 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very friendly and caring. The meals are all fresh and really good value and there are always activities with other service users and staff. There are also outings occasionally to places of interest or for lunch etc. I really like going to Bankview and spending time with people my own
age group and my family don't worry whilst I am there because they know I'm well looked after.

Reply from Julie Merrick, Service Manager at Bankview Day Care Centre

Dear Michael, thank you for your kind words, we are glad to hear that you enjoy spending time at Bankview Daycare.


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Review from E F (Resident) assisted by family/friend published on 5 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have attended this day care for the past 3 and a half years. I go 3 days a week and would recommend it to anyone. The staff are excellent, they will do anything to help you without making you feel awkward. The centre is always very clean and has separate rooms for different activities, food is fresh
everyday and there is a good choice provided by a chef. I am very happy to attend Bankview and look forward to my 3 days at this professionally run centre.

Reply from Julie Merrick, Service Manager at Bankview Day Care Centre

Thank you for taking the time to leave a review about Bankview Day Care Centre. It is so good to know that you enjoy your days with us.


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Review from Elspet M (Resident) published on 14 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bankview is a lovely place to come to all of the staff are so caring and kind it's a pleasure to come here . There is a good menu and if you require something that's not on the menu you can request something else. I enjoy the activities and the entertainment Bankview is a well run place and everyone
needs are catered for.

Reply from Julie Merrick, Service Manager at Bankview Day Care Centre

Thanks Elspet for your kind words.


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Review from Nancy (Wife of Resident) published on 10 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband who has vascular dementia, Parkinson's disease and is diabetic has been a day-care patient two days a week for 8 months. This has been a tremendous benefit to both of our lives, for his part mixing with other people, joining in with some of the many activities, also the personal care and
attention he receives.
For myself I have peace of mind knowing I am leaving him with the manager and her kind and very caring staff, who treat him with respect and nothing is a problem for them. We look on them all now as friends.

Reply from Julie Merrick, Service Manager at Bankview Day Care Centre

Thanks Nancy for your kind words.


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Review from Simon M (Resident) published on 10 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Minor points.
1) Transport to Bankview is poor. Temperature in bus is very low. Often at Bankview, both doors are left open.
2) Do we have to be seated 25 minutes before lunch is served?

Reply from Julie Merrick, Service Manager at Bankview Day Care Centre

Thank you for your comments Simon.


The bus transport is provided free of charge and we have offered you the option of taking a taxi, which you have declined.
Blankets are provided on the bus and have been offered to you to use.
Lunch is normally served within 15 minutes of our service users being seated, however, as you have mentioned this before, we always ensure your lunch is brought to you as soon as it is ready for you.


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Review from Margaret M (Resident) published on 6 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The place is beautifully decorated. Meals, there is a wide variety nutritious great value and lovely presented. The support/carers are fantastic kind and you can confide in them at any time. Spotless in every way. Gentle exercises every morning, then quizzes, board games, crafts and plenty of activities
and our choice what we want to do. Personal care discreetly carried out to perfection. Special treats, i.e parties, entertainment, sing songs and local artists visit. Hairdressers, manicures, pamper sessions. The best day care in the district. I tell everybody to come and see for yourself. Side rooms are available if you want to chill out in the peace and quiet. Bon Marche and studio club agents show us goods to buy.

Reply from Julie Merrick, Service Manager at Bankview Day Care Centre

Thanks Margaret for your kind words.


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Review from Drew W (Husband of Resident) published on 29 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is well looked after at the care centre, carers are very good at their job and also very nice people. I find that they are open and helpful and would go our of their way to oblige. Meals are very good quality and fulfilling to a high standard.

Reply from Julie Merrick, Service Manager at Bankview Day Care Centre

Thanks Drew for your kind words.


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Review from William C (Resident) published on 25 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a day care patient I am delighted with the service provided.

Reply from Julie Merrick, Service Manager at Bankview Day Care Centre

Thank you William for your kind words.


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Current Review Score: 9.8 (9.800)

Overview of Review Score

The Review Score of 9.8 (9.800) out of 10 for Bankview Day Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Adult Day Care Centre is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.800 for Bankview Day Care Centre is calculated as follows: ( (45 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 55 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for Bankview Day Care Centre is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Adult Day Care Centre does not have a review in the last 24 months, then it will not have a Review Score.

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Awards / Recognitions (3)

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Meet the Team (1)

Julie

Julie Merrick

Job Title: Service Manager

Joined: 2007

Julie has 21 years experience in mental health nursing and the health and social care sector.


She began working for Holmes Care Group as a Team Leader in 2007 and was internally promoted to Service Manager in 2011. Julie currently holds the following qualifications:


Higher National Certificate in Health and Social Care
Scottish Vocational qualification 3 Health and Social Care
National certificate in Equal Opportunities
Manager and Leadership Award 4 (level 10) SVQ
Health and Social Care Award 4 (level 10) SVQ
Dementia Management in Care - Stirling University


Julie is currently studying for a postgraduate qualification in Dementia Studies at Stirling University.


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