Friends of the Elderly Woking Day Care

The Bradbury Centre, Smiles Place, Lavender Road, Woking GU22 8BJ
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7.7 8 Reviews
  • Friends of the Elderly Woking Day Care, Woking
Friends of the Elderly Woking Day Care has a wide range of daily activities on offer to suit people's likes and preferences.

It also helps support people with dementia and with this in mind recently installed the Tovertafel (‘Magic Table’ in Dutch), an innovation from the Netherlands, which contains a series of games for people living with mid to late-stage dementia.

The Table has been designed to encourage participation and engagement and stimulate people both physically and socially. It can be played independently or in groups

People who attend the centre are encouraged to maintain an active social life. They are given a two-course hot meal every day.

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Care Provided by Friends of the Elderly Woking Day Care

  • Type of Service
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Challenging Behaviour/Psychosis
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Sensory Impairment
  • Other Care Provided
  • Personal Care

Good to Know

  • Person in charge
  • Francesca Simpson (Day Care Manager)
  • Admission Criteria
    • Ages 18+

Funding & Fees Guide for Friends of the Elderly Woking Day Care

  • Prices

  • £72.25 per day

  • Please contact the day care to discuss half day options and for further details.

Facilities

  • Activities
  • Bar/Café
  • Food Provided
  • Gardens
  • Lounge
  • Visiting

  • A pre-assessment must take place before starting the service so it can be ensured person-centred care is being delivered.


  • Parking

  • Please speak to a member of the team to get a parking permit. Please note visitors are given a 10-minute leeway of entering the car park


Friends of the Elderly Woking Day Care Reviews (8)

7.7

Friends of the Elderly Woking Day Care has a Review Score of 7.7 (7.682) out of 10, based on 3 reviews in the last 2 years. Over all time Friends of the Elderly Woking Day Care has 8 reviews.

Overall Experience

  • 6
  • 1
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  • 1

Date Published

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5

Review from T B (Daughter of Resident) published on 4 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Bradbury Centre is amazing, all the staff are so enthusiastic, professional and totally on top of their game when it comes to caring for a very vulnerable group of much-loved relatives. The group activities encourage engagement/interaction but nothing is pushed, the meals are amazing and it's a
very bright homely environment, with great facilities. It's a great place for mum to be a mum and have her independence in a safe environment away from the constraints of her normal routine. As mum would put it simply brilliant!

Reply from Francesca Simpson, Service Manager at Friends of the Elderly Woking Day Care

Thank you very much for your kind words. We enjoy supporting mum and look forward to seeing her each week.


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Review from J W (Wife of Resident) published on 17 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband (86 years old) really enjoys coming to the Bradbury Centre. He meets interesting people and enjoys the various activities. It gives me time for myself. He also says the food is very good, especially the cakes. The Summer Party was great. Brilliant singer.

Reply from Francesca Simpson, Service Manager at Friends of the Elderly Woking Day Care

Thank you for taking the time to review Woking Day Care, We are delighted to hear that your husband is enjoying his time with us and the variety of activities we have to offer. We look forward to seeing you both soon.


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Review from R T (Husband of Resident) published on 19 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The day centre in itself was very good but the management is somewhat lacking.
I was given a direct debit form which I duly filled in and returned to the manager of the centre. Over time my wife found that the centre was not to her liking. It was at this time I was told that we would have to pay 4
weeks of £64.30 as a retainer fee. I was sent invoices, which I assumed had been paid by direct debit which I filled in and gave to the manager. I subsequently received a bill for £900.20 which I queried with my bank and they told me that no direct debit had been received and the invoices had not been paid. I immediately phoned the care home and told them of the result of my findings. I paid the £900.20 by cheque. I was told that this was the total bill. Subsequently received a further invoice for £64.30. In my opinion, the management of the centre is extremely poor and be aware that you will be liable for extortionate fees if you are not made aware of the costs of leaving the centre.

Reply from Shirley Bradley, Head of Day Care Services at Friends of the Elderly Woking Day Care

Thank you for your comments and review of Woking Day Care.
At Friends of the Elderly, we pride ourselves on providing the best possible service so we are sorry that you have been disappointed.
All our contracts do specify a notice period of one month, contracts are signed before clients join us at the centre.
There is not a fee to leave Woking Day Care, only a one-month notice period. I apologise that the direct debit form was not processed, this is a one-off incident and we have put additional processes in place to check it does not happen again.
I appreciate that receiving an additional bill for £64.30 after paying the main bill for your wife’s care would have been frustrating for you, and I am pleased that our Finance Director has waived this cost.
Should you wish to discuss this further please do not hesitate to contact me at Comms@Fote.org.uk, thank you.
Shirley Bradley, Head of Day Care Services.


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Review from Karen B (Daughter of Resident) published on 24 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Friends of the Elderly Day Care have been wonderful. My mum really enjoyed the activities, particularly the crafts. She also ate very well at the centre. I have found the interactions and support from the Friends of the Elderly team to be brilliant. From initial enquiry to hiccups with my
mum going AWOL and missing her transport, they have been caring, supportive and calm in a (mini) crisis. They always tell me that they are here to support me and my mum. It has been a great source of comfort, as we navigate dementia, that my mum got the best of care each day she visited, while she was able to live on her own.
(Due to Covid safety measures, I was unable to enter the facilities.) The Bustler Community bus does offer transport here within the borough, which was super as I work full time.

Reply from Francesca Simpson, Service Manager at Friends of the Elderly Woking Day Care

Thank you for your lovely words about the day centre. We have really enjoyed your mum's company. If there is any further assistance we can give you as a family please get in contact with us. All the best from the team at Friends of the Elderly Woking Day Care.


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Review from S S (Husband of Resident) published on 19 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My review is necessarily limited due to the pandemic, I have had no access to the interior of the centre. My positive moments on stands, support and dignity are based on my interaction with staff outside the centre. All the staff I have met with or spoken to on the telephone have been facilitating,
helpful and caring. My wife seems to enjoy attending the centre, enjoys the food and engages with activities as much as she can. Safety/security is good during the pandemic.

Reply from Francesca Simpson, Day Care Woking Manager at Friends of the Elderly Woking Day Care

Thank you for leaving Day Care Woking such a positive review. It is a shame that we have not been able to open our doors to families since the pandemic but we can't wait to welcome you all in for a social event when restrictions allow.


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Review from J P (Wife of Resident) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff at daycare are very supportive, kind and helpful.

Reply from Francesca Simpson, Woking Day Care Service Manager at Friends of the Elderly Woking Day Care

Thank you for taking the time to review Woking Day Care. We are very pleased to receive such a positive review and welcome your support. Wishing you well.


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Review from S C (Wife of Resident) published on 1 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is very happy at the day centre, well looked after and I know that he is safe.

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Review from Stephanie F (Daughter of Resident) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff are very caring and friendly. Nothing too much trouble. Mum enjoys her days at Triangle DayCentre and looks forward to going. Would highly recommend.

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Current Review Score: 7.7 (7.682)

Overview of Review Score

The Review Score of 7.7 (7.682) out of 10 for Friends of the Elderly Woking Day Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Adult Day Care Centre is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.182 for Friends of the Elderly Woking Day Care is calculated as follows: ( (22 Excellents x 5) + (1 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 33 Ratings = 4.182

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for Friends of the Elderly Woking Day Care is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Adult Day Care Centre does not have a review in the last 24 months, then it will not have a Review Score.

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Awards / Recognitions (2)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Friends of the Elderly Woking Day Care to verify any information. View our terms and conditions. Friends of the Elderly Woking Day Care has an Enhanced Service – more info.