Secret Garden Day Care

Faithfull House, Suffolk Square, Cheltenham GL50 2DT
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9.8 27 Reviews
  • Secret Garden Day Care, Cheltenham
ABOUT THE DAY CARE HUBS
Lilian Faithfull Care provides flexible, individually tailored adult day care for people in Gloucestershire, with an expertise in caring for those living with dementia and other related conditions. The staff are passionate about wanting to improve the quality of life for day guests, promoting independence and giving respite and support to families and carers. Lilian Faithfull Care has two community hubs for people living in Gloucestershire - Secret Garden Hub in Cheltenham and also Uplands Hub in Stroud.

There is a wide range of activities and the nutritious food freshly prepared by the chefs is always a highlight. The staff team has a wealth of experience in elderly care and has a particular interest and expertise in caring for those living with dementia. They offer ‘person-centred care’ building the care and support around the needs of each guest. They spend time learning about each guest when they first arrive, their interests, hobbies and favoured routines and this knowledge is constantly added to as the relationship develops.

ABOUT SECRET GARDEN HUB
Secret Garden Day Care is located in Cheltenham in the gardens within Faithfull House care home in Suffolk Square. It offers guests a tranquil, modern, purpose-built hub surrounded by peaceful gardens. The hub is ‘family-sized’ which means that they have a calm and tranquil atmosphere and guests quickly recognise faces and feel familiar in the environment. Lillian Faithfull's commitment to offer flexible care means people can visit from an hour to a whole day. Open weekly Monday to Friday. They have an 'open-door' approach for all families to talk through any issues and a Memory Awareness Support Team (MAST) which offers free support and advice sessions.

For more information or advice please do not hesitate to get in contact by phone or email. They look forward to hearing from you.

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Care Provided by Secret Garden Day Care

  • Type of Service
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Dementia
  • Older Person Care
  • Other Care Provided
  • Independent Living Training
  • Personal Care

Good to Know

  • Person in charge
  • Mark Norris (Manager)

Funding & Fees Guide for Secret Garden Day Care

  • Prices

  • A flexible fees structure means that guests can visit from an hour to a whole day and individual packages can be arranged. As a charity they are able to offer very competitive rates. A day session rate is charged for a visit which is 3 hours or over. For shorter visits they charge an hourly rate. For up to date charges please contact the Hub.

Facilities

  • Activities
  • Conservatory
  • Food Provided
  • Gardens
  • Hairdressing
  • Hobby / Activities Room
  • Lounge
  • Pet Friendly (or by arrangement)
  • Wheelchair Access
  • Visiting

  • Please come and see the Hub for yourself, have a coffee and meet the team to ask questions. If it’s difficult to visit they are happy to come and see you. Contact the team for more information.


Secret Garden Day Care Reviews (27)

Total of 27, showing 1-20
9.8

Secret Garden Day Care has a Review Score of 9.8 (9.833) out of 10, based on 19 reviews in the last 2 years. Over all time Secret Garden Day Care has 27 reviews.

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Review from Julie S (Daughter of Resident) published on 20 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A huge thank you to the manager and his team for exceptional care to my Mum who has Dementia. You have been kindness itself and we're all so very grateful. Mum has loved the friendships made with both peers and staff. Two visits a week, helped establish a routine and generate conversation to tell us
all at the end of the day. Mum particularly enjoyed the outings, to which we were made welcome and the visiting performers to the group.
The manager also made visiting professionals welcome to view Mum in her own environment, he frequently re-organised transport for Mum when we needed to change days to cater for last minute appointments. Thank you to all of you. You really do make a difference and should be applauded for doing so.

Reply from Mark Morris, Hub Manager at Secret Garden Day Care

Many thanks for your kind words. It has been our absolute pleasure to have this opportunity to help and get to know you all but especially your mum who is fab.


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Review from Nicola M (Daughter of Resident) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum loves coming to the Secret Garden Hub twice weekly. She always sounds so much brighter after her visits. The manager and the team work so hard to provide an incredibly varied array of activities for the residents. Mum loves socialising with the other residents, it's clear from her tales, that they
have lots of laughs!
We don't know where we'd be without the Hub. Mum's visits get her out of the house and mixing with others and I always feel I can contact the manager or any of the other employees to chat about her stay.
Thank you to the manager and the team!

Reply from Sarah Merritt, Lilian Faithfull Care marketing team at Secret Garden Day Care

Thank you for such wonderful comments about the manager and his team at our Secret Garden Hub. It is our pleasure having mum regular attending the day centre.


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Review from Sonia H (Daughter of Resident) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad really looks forward to his twice-weekly visit to Secret Garden. He has made some really close friendships and enjoys gentle mental and physical activities put on, especially the singalongs with visiting singers. Dad is vegetarian and the options aren't that good.

Reply from Sarah Merritt, Customer Relationship Team at Secret Garden Day Care

Thank you for taking the time to complete a review for the Secret Garden Hub. Please be assured that we will speak with our catering team and look at more Vegetarian Options for Dad.


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Review from R S (Day Care) assisted by family/friend published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For years I have received quality care at the Secret Garden, this continues.

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Review from Jan C (Wife of Resident) published on 12 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband attends the day centre twice a week. And he thoroughly enjoys it. The facilities are brilliant. Being able to interact with other residents and taking part in activities he really enjoys. He enjoys the varied activities. Something for everyone's needs. He has made new friends. He is really
looked after. Has lovely meals. Cannot fault it. Myself and my family are also always made welcome. But the thing that makes it what it is is the caring, loving, thoughtful staff. Nothing is too much. They are so good with each and everyone's needs. Thank you Secret Garden.

Reply from Marketing mailbox, Lilian Faithfull Care marketing team at Secret Garden Day Care

Many thanks for your feedback in relation to your husband's visits at Secret Garden. We are so pleased he is enjoying his time spent at the day centre. We will pass on your comments to the manager and the team. Kindest regards.


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Review from J H (Wife of Resident) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am more than happy with the care my husband receives at Secret Garden. The manager communicates well and replies promptly to my requests. The staff are kind and compassionate. My husband finds there's too many cakes/puddings (sweet stuff), would like to be offered an apple for example occasionally.
I
do have a problem with accounts though since January 2024, I would receive an overdue notice even though my husband only did half a day (4 hours). I have written several times to no avail.

Reply from Kelly Richardson, Marketing Manager at Secret Garden Day Care

Thank you for your feedback on your husband's experience at our Secret Garden day hub. We're so pleased he's enjoying his visits. We will pass all your feedback on to the manager and the team.


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Review from M C (Day Care) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Being able to attend Secret Garden Day Care is the highlight of my week. The staff are knowledgable, helpful and only too pleased to assist in our well-being. The programme is varied to cater for all needs. The manager and the team of dedicated carers see that our needs are met. Secret Garden Day Care
gives you a feeling of safety and belonging. My second home is an important part of my well-being and recovery.

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Review from G S (Wife of Resident) published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband enjoys going to the Secret Garden, he has increased from one to two days recently and he likes it so much. The staff are very helpful and caring. He enjoys the activities, particularly singing, quizzes and games. He has vascular dementia and this can make things difficult for him but the
staff are always very considerate and understanding.

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Review from Michael J (Son of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Secret Garden Day Care has been a valuable place to discover. My Mum was very reluctant to give it a try but after the first visit, it was obvious that the experience had made a great impact on her. The staff are lovely, kind people and the food, drinks and activities have made her day much more
bearable. She goes in anxious but quickly reassured and comes out smiling.

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Review from H R (Wife of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so dedicated and look after my husband so well. He is helped so much by attending. An excellent facility.

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Review from Peter M (Son of Resident) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend the staff at Secret Garden more highly. They go far beyond normal expectations. They have provided great support and advise with all the procedures and paperwork. My dad has dementia and I have seen a dramatic improvement in him since he has been visiting the Secret Garden. I feel
so reassured that the Secret Garden will look after my dad in a caring and thoughtful way.

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Review from J T (Wife of Resident) published on 27 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are so friendly and caring.
Always speak directly to people, even if they have dementia.
Nothing seems too much trouble.

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Review from Martin T (Son of Resident) published on 23 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has mixed dementia and poor mobility. The team at the Secret Garden have dramatically improved her quality of life with their amazingly inventive range of activities, compassionsjip and lovely food. The facilities are cheerful and comfortable, well-appointed, with interest everywhere. The
well-designed layout maximises the good weather yet is bright and cosy when dull.
As Mum's primary carer, I must add that her attendance at the Secret Garden enables me to continue working part-time, which is essential for me.

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Review from R B (Son of Resident) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother enjoyed the social aspect and group activities which we were unable to provide. She looked forward to attending the two sessions a week. She was there from March to August 2023, until she needed more daily care, which is being provided by a care home. Thank you to the manager and team for
their help.

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Review from Ele G (Daughter of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise the manager and the team at the Secret Garden Hub highly enough.
My dad has been going for many months now. He has dementia and needed some stimulation and motivation in his day. He's a quiet chap and although has a wicked sense of humour, he probably wouldn't choose to put himself
in a sociable situation. The Hub has done wonders for him though. He absolutely loves it; comes home raving about it and looks forward to going again. They really get to know the individual and try to put them with like-minded people initially. They are very proactive and do so much with them. It's really great to see. The team are cheerful and attentive. Our whole family agree that we are so happy to have found it. I highly recommend the Hub, keep up the great work!

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Review from Wendy T (Wife of Resident) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Secret Garden is an amazing place! My husband attends twice a week, and it has been a lifeline for us both. It has given him an interest and allowed me to have some "me time". It has been stimulating for him, and he gets to chat with other clients with similar interests and backgrounds. All the
staff are so friendly and welcoming and have been a great support. Thank you so much every at the Secret Garden.

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Review from James I (Husband of Resident) published on 5 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Secret Garden Day Care has made a significant improvement to my wife's confidence and engagement with life. Her mental capacity has improved. My wife enjoys the two days each week and often comes home wanting to tell me all about her experience. She is definitely stimulated by attending the Secret
Gardens Day Care. This is the only time when she puts make-up on and wants to look her best. As my wife's full-time carer, it is a tremendous help to me. Thank you. We are impressed with the way the staff engage with the service user. My wife's only criticism, there aren't enough toiles from time to time.

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Review from Anthony D (Husband of Resident) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A welcome respite for me, knowing that my wife is safe and comfortable. It is very useful having a notebook of her days, events and meals.

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Review from K B (Wife of Resident) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so glad that Secret Garden was recommended to us. My husband has young-onset Alzheimer's Disease and loves going there. The staff are so friendly and caring, and the activities are varied and well planned. They have also nurtured my husband's own passions, encouraging him to sing for the group,
which has boosted his self-esteem; he also has lots of fun there. The environment is modern, bright, warm and comfortable, with a lovely garden area. I am also supported by the staff. Knowing that my husband is happy there allows me to relax and enjoy some much-needed respite.

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Review from J P (Wife of Resident) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are the "best", they are so good to me, and my husband. I could not manage without their help. I can talk to any member of staff. I laugh, I cry and they give me a hug. Thank you for all of them.

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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Secret Garden Day Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Adult Day Care Centre is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Secret Garden Day Care is calculated as follows: ( (178 Excellents x 5) + (28 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 209 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for Secret Garden Day Care is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Adult Day Care Centre does not have a review in the last 24 months, then it will not have a Review Score.

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Meet the Team (1)

Mark

Mark Norris

Job Title: Day Care Manager

Mark became manager of the Secret Garden Hub in September 2017 after joining the team six months earlier.


Mark had a varied career before settling in the care sector. He has worked in local insurance, aviation and computer support firms before reassessing and retraining. The motivation to change was influenced by his Granny; she got dementia and her care was shockingly bad. When Mark visited her he found he was not only entertaining her but also the other residents. Her influence still stays with Mark particularly when planning activities at the Hub and always ensuring nothing is patronising; “Our guests are adults and we treat them as such”.


Mark has completed his Level 5 in Health and Social Care, in addition to CPCAB Level 2 Certificate in Counselling Skills and a Dementia Link Leader.


What does Mark particularly value about working at the Hub? “You are always learning. I love history and I am always learning about the past by people who have lived through it.” “I’m proud that we have made the Hub a success, it’s brilliant to be able to help so many people and their families; when people come to the Secret Garden their families become part of the Hub too.”


Outside of work Mark spends his time with his family, their dog and renovating their house!


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