Secret Garden Day Care

Faithfull House, Suffolk Square, Cheltenham GL50 2DT
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9.8 27 Reviews
  • Secret Garden Day Care, Cheltenham
ABOUT THE DAY CARE HUBS
Lilian Faithfull Care provides flexible, individually tailored adult day care for people in Gloucestershire, with an expertise in caring for those living with dementia and other related conditions. The staff are passionate about wanting to improve the quality of life for day guests, promoting independence and giving respite and support to families and carers. Lilian Faithfull Care has two community hubs for people living in Gloucestershire - Secret Garden Hub in Cheltenham and also Uplands Hub in Stroud.

There is a wide range of activities and the nutritious food freshly prepared by the chefs is always a highlight. The staff team has a wealth of experience in elderly care and has a particular interest and expertise in caring for those living with dementia. They offer ‘person-centred care’ building the care and support around the needs of each guest. They spend time learning about each guest when they first arrive, their interests, hobbies and favoured routines and this knowledge is constantly added to as the relationship develops.

ABOUT SECRET GARDEN HUB
Secret Garden Day Care is located in Cheltenham in the gardens within Faithfull House care home in Suffolk Square. It offers guests a tranquil, modern, purpose-built hub surrounded by peaceful gardens. The hub is ‘family-sized’ which means that they have a calm and tranquil atmosphere and guests quickly recognise faces and feel familiar in the environment. Lillian Faithfull's commitment to offer flexible care means people can visit from an hour to a whole day. Open weekly Monday to Friday. They have an 'open-door' approach for all families to talk through any issues and a Memory Awareness Support Team (MAST) which offers free support and advice sessions.

For more information or advice please do not hesitate to get in contact by phone or email. They look forward to hearing from you.
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Care Provided by Secret Garden Day Care

  • Type of Service
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Dementia
  • Older Person Care
  • Other Care Provided
  • Independent Living Training
  • Personal Care

Good to Know

  • Person in charge
  • Mark Norris (Manager)

Funding & Fees Guide for Secret Garden Day Care

  • Prices

  • A flexible fees structure means that guests can visit from an hour to a whole day and individual packages can be arranged. As a charity they are able to offer very competitive rates. A day session rate is charged for a visit which is 3 hours or over. For shorter visits they charge an hourly rate. For up to date charges please contact the Hub.

Facilities

  • Activities
  • Conservatory
  • Food Provided
  • Gardens
  • Hairdressing
  • Hobby / Activities Room
  • Lounge
  • Pet Friendly (or by arrangement)
  • Wheelchair Access
  • Visiting

  • Please come and see the Hub for yourself, have a coffee and meet the team to ask questions. If it’s difficult to visit they are happy to come and see you. Contact the team for more information.


Secret Garden Day Care Reviews (27)

Total of 27, showing 21-27
9.8

Secret Garden Day Care has a Review Score of 9.8 (9.833) out of 10, based on 19 reviews in the last 2 years. Over all time Secret Garden Day Care has 27 reviews.

Overall Experience

  • 24
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Date Published

27
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8

Review from K S (Wife of Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff seem very friendly and treat my husband with dignity. I am particularly impressed by the manager. My husband has only attended since 10/2020, and so far, activities have seemed rather limited and repetitive, but realise this is probably due to the restrictions of the present Covid situation.

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Review from Clive P (Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Before I started at the day centre, I badly needed a change. I lived on my own and was lonely, affected by Covid-19. My church was shut, and my choir has stopped practising. My daughter was invaluable in arranging my Tuesday and Friday daycare! I found the staff, the location and the facilities invaluable.
My mental health improved almost immediately.

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Review from P B (Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have thoroughly enjoyed my time here.
Will always be happy to come again.

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Review from Katherine P (Civil Partner of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I've met lots of nice people.

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Review from Roger B (Resident) published on 7 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm, secure atmosphere which encourages the use of what remains of our intellect.

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Review from Julie G (Daughter of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Enthusiastic staff, nothing too much trouble. Guests have such flexibility in attending and in how much they participate in the activities. Interesting variety of activities too.

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Review from Jean B (Wife of Resident) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ever since my husband was accepted as a guest, he has been treated with the utmost respect, care and friendliness. He is always eager to attend and returns home and says that he has had a good day! As far as I am concerned, that is my assurance that he is happy and that is what matters so very much
to me, even though he doesn't always remember what he has done.

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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Secret Garden Day Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Adult Day Care Centre is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Secret Garden Day Care is calculated as follows: ( (178 Excellents x 5) + (28 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 209 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for Secret Garden Day Care is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Adult Day Care Centre does not have a review in the last 24 months, then it will not have a Review Score.

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Meet the Team (1)

Mark

Mark Norris

Job Title: Day Care Manager

Mark became manager of the Secret Garden Hub in September 2017 after joining the team six months earlier.

Mark had a varied career before settling in the care sector. He has worked in local insurance, aviation and computer support firms before reassessing and retraining. The motivation to change was influenced by his Granny; she got dementia and her care was shockingly bad. When Mark visited her he found he was not only entertaining her but also the other residents. Her influence still stays with Mark particularly when planning activities at the Hub and always ensuring nothing is patronising; “Our guests are adults and we treat them as such”.

Mark has completed his Level 5 in Health and Social Care, in addition to CPCAB Level 2 Certificate in Counselling Skills and a Dementia Link Leader.

What does Mark particularly value about working at the Hub? “You are always learning. I love history and I am always learning about the past by people who have lived through it.” “I’m proud that we have made the Hub a success, it’s brilliant to be able to help so many people and their families; when people come to the Secret Garden their families become part of the Hub too.”

Outside of work Mark spends his time with his family, their dog and renovating their house!

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