You Care & We Care Support Services Ltd

2 South Western Terrace, Yeovil BA20 1NB
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9.9 5 Reviews
  • You Care & We Care Support Services Ltd, Yeovil
Show You Care & We Care Support Services Ltd on the Map

Care Provided by You Care & We Care Support Services Ltd

  • Type of Service
  • Privately Owned
  • Care Offered
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Independent Living Training
  • Personal Care

Good to Know

  • Owner
  • Jason Higgins
  • Person in charge
  • Francesca Clarke (Service Manager)
  • Admission Criteria
    • Ages 18+

Facilities

  • Activities
  • Cinema
  • Gardens
  • Hobby / Activities Room
  • Lounge
  • Pet Friendly (or by arrangement)
  • Sensory Room
  • Wheelchair Access

You Care & We Care Support Services Ltd Reviews (5)

9.9

You Care & We Care Support Services Ltd has a Review Score of 9.9 (9.870) out of 10, based on 5 reviews in the last 2 years. Over all time You Care & We Care Support Services Ltd has 5 reviews.

Overall Experience

  • 5
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Date Published

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5
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Review from Brenda R (Wife of Resident) published on 12 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm so grateful to the director and his team, they have been part of my husband's care for the last couple of years. He has Dementia and is a double amputee with other health problems. They have improved his quality of life so much, as other care agencies have ignored him as a person and his needs.
The director and his team have shown care and compassion for him, they are like friends for him, The Hub they run for others with disabilities has a programme with activities and excursions and chance to mix with other people. Amazing team.

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Review from G W (Daughter of Resident) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the level of service and care provided. Many different activities on offer take place both inside and out of the setting, whether it be making/baking, to a stroll along the seafront. Lovely small groups which means activities are suited to the individual and gives it a more personal
touch.
We have used the service for 12 months plus and there is always a smile on our relatives face upon coming home, indicating that they have had a good time.

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Review from Lisa T (Mother of Resident) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the service this company provides my daughter, she always is happy when she comes back and looks forward to going again. The staff are polite and helpful and go above and beyond to make my daughter happy and feel supported.

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Review from Jonathan S (Son of Resident) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really impressed with the manager and the team at You Care and We Care Support. From the selection/matching of the right person to help my mother, through to the professsionalism of communications about finances, it's a pleasure to be working with this team to make things better for my mum. Their care
feels tailored, without being over-demanding with the communication and administration.

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Review from Gwenda G (Mother of Resident) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot praise this company and all the staff enough. They have all worked wonders with my son and provided him a friendship and plenty of variety and stimulation in the time he has been there. He not only says back to base tomorrow but also likes talking about what he has done on the day and who
with. Really pleased with such a nice group of people that provide a service of excellence that words cannot describe. Thank you so much for everything.

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Current Review Score: 9.9 (9.870)

Overview of Review Score

The Review Score of 9.9 (9.870) out of 10 for You Care & We Care Support Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Adult Day Care Centre is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.870 for You Care & We Care Support Services Ltd is calculated as follows: ( (47 Excellents x 5) + (7 Goods x 4) ) ÷ 54 Ratings = 4.87

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for You Care & We Care Support Services Ltd is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Adult Day Care Centre does not have a review in the last 24 months, then it will not have a Review Score.

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