Dell Rose Court

Northfields, Norwich NR4 7EL
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10 21 Reviews
  • Dell Rose Court, Norwich
Dell Rose Court is a comfortable and homely housing with care establishment, where residents have all their personal needs supported at the same time as having an independent lifestyle respected. All carers are highly-qualified and there is a great deal for residents to enjoy and experience, with the property set up to help individuals pursue an active and interesting lifestyle.

Retirement Village: No

Property Information: 48 Properties

On Site Care Staff 24/7: Yes

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Care Provided by Dell Rose Court

  • Type of Service
  • Privately Owned
  • Care Offered
  • Older Person Care
  • Other Care Provided
  • Meals Prepared On-site
  • Personal Care

Good to Know

  • Person in charge
  • Adina Burt (Manager)

Facilities

  • Bar/Café
  • Dining Room (residents only)
  • Gardens
  • Lounge

Dell Rose Court Reviews (21)

Total of 21, showing 1-20
10

Dell Rose Court has a Review Score of 10 (9.971) out of 10, based on 6 reviews in the last 2 years. Over all time Dell Rose Court has 21 reviews.

Overall Experience

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Date Published

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Review from Tallita D (Friend of Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful surroundings and environment. A very dedicated caring team of caregivers. Thank you for looking after my lovely friend. A beautiful music afternoon music played by a lovely band.

Reply from Adina Burt, Manager at Dell Rose Court

Thank you for your wonderful feedback on our home and team working here at Dell Rose Court. We are glad to hear that you had a wonderful experience and shared with us one of our music afternoon activities that we facilitate for our tenants.


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Review from J W (Son of Resident) published on 2 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak too highly of the care and support the excellent team at Dell Rose Court is giving my mother. Their kindness and professional approach to my mum's care must be envied by other care facilities. Thank you for being brilliant.

Reply from Adina Burt, Manager at Dell Rose Court

Thank you for your wonderful review and feedback given to our team. We are delighted to hear that the care and support delivered by our team to is at the expected standards. We always strive to support our tenants to achieve the best outcomes.


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Review from A C (Niece of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely blown away by the care provided at Dell Rose Court. Spent a few days in Norwich visiting my aunt who is there and everyone we met was kind, supportive and willing to help in any way they could. Any questions were answered quickly and any requests were met as fast as possible. My family feels
so much better knowing my aunt is being taken care of so well. I can only hope when I need a care home I can come here or find one just as good. Thank you to everyone we met during our stay. You warmed my heart and calmed my fears about having my aunt in your care.

Reply from Adina Burt, Manager at Dell Rose Court

Thank you for your wonderful review and feedback about our home, the care and support given to your aunt and for the team working here. We are delighted to hear that you had a fantastic experience visiting your aunt and have received the support and information needed. We will share your feedback and review with our dedicated care team. We look forward to seeing you again on your next visit. Kindest regards


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Review from Debbie B (Resident) published on 7 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Been staying in the step-down flat on discharge from the hospital, but now applied for a permanent flat as staff friendly and nothing is too much for them. Very helpful when needed and always happy in their work. Activities are provided for the recommend, won't be disappointed with the care received
meals are nice and full of flavour.

Reply from Adina Burt, Manager at Dell Rose Court

Thank you for your review. We are pleased to hear you are happy with the care and support provided at Dell Rose Court. Our tenant's well-being and care are at the heart of everything we do.


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Review from Adrian S (Son of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been in here for a few years now. The new manager, who is lovely, has been in place for several months now and is an amazing manager. All of the ladies in the office are lovely, kind and caring even though their job is admin-based, they still care. As for the carers and the domestic staff ...
wow! The selection of carers and domestics that work at Del Rose Court are simply amazing, they are kind, considerate, and they really do care and treat the residents like their own family and that is truly lovely to see. I know he has his favourite carers (most of them to be truthful) but, in my opinion, I think they are all amazing. Just for full transparency, I'm not affiliated with Del Rose Court, nor any of the staff. Should I ever need care, I'd be more than happy to go live here. And it's not just the carers, the domestics, cooks, all of them are lovely. Thank you to all at Dell Rose Court!

Reply from Adina Burt, Manager at Dell Rose Court

Thank you for your wonderful review and feedback to our team on the support provided to your dad. We will share this with the team. We always strive to provide the best care possible and to make a real difference in our tenant's lives and their relatives too. Thank you once more on behalf of all team.


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Review from F C (Daughter of Resident) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother is well cared for and has been a resident for 3 years now. The staff are kind and caring and encourage my Mother to join in the coffee mornings and activities, although she is reluctant to do so. If I am concerned about any matter the staff are keen to help. I am very happy with the care my
Mother receives.

Reply from Adina Burt, Manager at Dell Rose Court

Thank you for this fantastic review and feedback on our home. We are delighted to hear that our care team is kind and caring and delivers the care and support needed by Mum to her expectations. We strive to encourage Mum to join in all the activities and events organised as we know that once there she loves taking part.


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Review from Angela A (Daughter of Resident) published on 26 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident for four years and was a difficult woman to deal with. The staff at Dell Rose Court treated Mum with the utmost respect and made Mum's life a lot easier in her final year at Dell Rose. Making sure her medical needs were taken care of, phoning doctors and medical providers and keeping
me informed of anything I needed to be aware of. The staff looked after my mum with care, compassion and dignity. Even when Mum died in hospital they were very helpful in the fact they talked about Mum and how because she was a big character she would be missed. All management and staff have been a tremendous help since and I think that they should be commended on how they try their hardest to make residents feel at home.

Reply from Thandiwe Ziro, Manager at Dell Rose Court

All staff team are very grateful for this positive feedback. This will be shared in team meetings and will boost staff morale as we continue to provide high quality care.


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Review from J K (Daughter of Resident) published on 8 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum felt very safe and well cared for at Dell Rose. The staff were always kind and caring, and the communication with family was excellent, even with the Covid lockdown. I would recommend Dell Rose wholeheartedly to anyone looking to find a caring, safe environment for their loved one who needs security
and some help but still wants some independence and their own things around them. Also, the interior wood and colours are warm and welcoming.

Reply from Caroline Beale, Customer relationship manager at Dell Rose Court

We are all delighted to receive this positive feedback and will continue to work hard to deliver person-centred care.


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Review from R D (Daughter of Resident) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum has moved in she has received the best care. The staff are amazing, she is so happy. Thank you.

Reply from Caroline Beale, Customer relationship manager at Dell Rose Court

Dell Rose Court team are thrilled to have such an excellent response. It's encouraging to know all our hard work pays off. We will strive and continue to deliver excellent care.


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Review from Elizabeth E (Resident) published on 22 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every day I thank God for my happy home. This is a good place. I am treated with care, kindness and love. My visitors are made welcome. The carers should have an allowance for waterproof shoes and summer dresses.

Reply from Thandiwe Ziro, Manager at Dell Rose Court

The staff team is very pleased with this positive review which keeps us all motivated to continue delivering quality care.


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Review from B A (Daughter of Resident) published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dell Rose Court is such a lovely independent living assisted care home with 24hour care. Our Dad has in Dell Rose over the past year has been extremely well cared for by such lovely staff and management they have also encouraged getting Dad involved in activities etc. and the family feel Dad is safe
and well. So many thanks from all the family.

Reply from Caroline Beale, Customer relationship manager at Dell Rose Court

We are very happy to hear that your family feels Dad is safe and well here at Dell Rose Court. We pride ourselves on high standards of care for all of our tenants here.


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Review from T L (Daughter of Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the domestic right up to the manager, I want to say a very big thank you. I'm overwhelmed by the care and dignity they gave my dad, Dad called Dell Rose his 'forever home' and if we could rate Dell Rose it would be outstanding.

Reply from Richard Smith, Marketing Manager at Dell Rose Court

Thank you for your very kind thoughts about the care and support provided to your Dad at Dell Rose Court.


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Review from Elaine A (Daughter of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had a very happy 2 years and 4 months at Dell Rose Court and was always looked after extremely well by lovely carers. As a family, we cannot thank everyone at Dell Rose enough for the excellent care given in what became eventually a really difficult situation. As Dell Rose is housing with care and
Mum's health worsened considerably, sadly it became necessary for her to move into a nursing home. The compassion, kindness, understanding and support was not only given just to Mum but all the family too. Carers, team leaders, managers alike were all so good to us.

Reply from Richard Smith, Marketing Manager at Dell Rose Court

Thank you for your lovely comments about the care and support your mum and your family received at Dell Rose Court.


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Review from Jan R (Daughter of Resident) published on 4 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to commend the staff and management at Dell Rose Court for the care and compassion they provided with my mother in her final days. They ensured that she was able to stay in familiar surroundings which was important to her as she thought of everyone there as a family.
The staff ensured that mum
was comfortable and not left alone for long periods of time. They went above and beyond their remit and usual responsibilities and made a difficult period of timeless traumatic.

Reply from Richard Smith, Marketing Manager at Dell Rose Court

Thank you for your kind words about the team at Dell Rose Court in their care of your mother. Please accept our condolences for your loss.


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Review from Michael W (Resident) published on 26 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have resided here for over 3 1/2 years, have always been well cared for which is depicted in where I've ticked boxes.

Reply from Richard Smith, Marketing Manager at Dell Rose Court

Thank you, Michael, for your kind comments about the care you're receiving at Dell Rose Court.


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Review from Julie B (Daughter of Resident) published on 11 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was extremely happy at Dell Rose Court. She considered it her 'home from home' after she needed to move into care. Having her own flat meant she maintained as much independence as possible and she was able to keep her precious keepsakes around her. She made friends among the residents and
staff and lived a full life there. She enjoyed the surroundings and the organised activities. Everyone was warm, kind and friendly with her, and the staff often went 'the extra mile' to care for her. Thank you all so much for caring for my mum.

Reply from Richard Smith, Marketing Manager at Dell Rose Court

Thank you for your kind words about the care and support your mum received at Dell Rose Court. Please accept our condolences for your loss.


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Review from Kevin S (Son of Resident) published on 25 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Dell Rose Court has played a part in making my mother's final years very happy, comfortable and secure. They have all been professional and considerate and obviously care about the residents' well-being. I am so glad my mother spent her remaining years living at Dell Rose Court.

Reply from Richard Smith, Marketing Manager at Dell Rose Court

Thank you for your kind words about the care and support your mother received at Dell Rose Court. Please accept our condolences for your loss.


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Review from Sandra B (Daughter of Resident) published on 1 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is done to an excellent standard. Management and staff very caring and friendly. I can't think of one bad thing, I'm very grateful my mum is in a fantastic place.

Reply from Richard Smith, Marketing Manager at Dell Rose Court

Thank you for your very kind words about the care and support we provide to your Mum at Dell Rose Court.


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Review from Patricia S (Daughter of Resident) published on 23 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful place, lovely carers. We know Mum is being looked after.

Reply from richard smith, marketing manager at Dell Rose Court

Thank you for your kind words about Dell Rose Court and the care team who look after your Mother there.


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Review from Elizabeth L (Daughter of Resident) published on 9 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living at Dell Rose Court for over three years. The care and kindness have been exceptional she has always been treated with dignity and respect and given autonomy to live her life in the way she chose too. In the last few weeks, my mum has received the best end of life care that anyone
would wish for and us a family received wonderful support to help her through her final days.

Reply from Richard Smith, Marketing Manager at Dell Rose Court

Thank you for your kind words about the care and support that your mum, you and your family have received from Dell Rose Court.


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Current Review Score: 10.0 (9.971)

Overview of Review Score

The Review Score of 10 (9.971) out of 10 for Dell Rose Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.971 for Dell Rose Court is calculated as follows: ( (66 Excellents x 5) + (2 Goods x 4) ) ÷ 68 Ratings = 4.971

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for Dell Rose Court is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.

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Meet the Team (1)

Adina

Adina Burt

Job Title: Registered Manager

I have worked in Health and Social Care Sector for 30 years; working as a nurse and paramedic before moving into residential care. My career has been spent working with people and my motivation is to make a positive difference in an individual’s quality of life.


I became Manager at Springdale earlier in 2019 to take up a fantastic opportunity.


I am now excited about the opportunity I have at Dell Rose Court to enhance the experiences and outcomes of people living here and also to support the staff team to strive for excellence and provide high-quality care.


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