Barley Court

Beechcroft, New Costessey, Norwich NR5 0RS
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9.5 12 Reviews
  • Barley Court, Norwich
Barley Court provides skilled and qualified carers who are committed to respecting independent living and helping residents achieve a fulfilling lifestyle. Any care provision provided is personalised to requirements and organised with long-term well-being and satisfaction in mind.

Property Information: 60 Properties

On Site Care Staff 24/7: Yes

Community Alarm / Careline Service: Yes

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Care Provided by Barley Court

  • Type of Service
  • Privately Owned
  • Care Offered
  • Older Person Care

Good to Know

  • Person in charge
  • Krista Plowman (Manager)

Facilities

  • Bar/Café
  • Conservatory
  • Dining Room (residents only)
  • Gardens
  • Hairdressing
  • Hobby / Activities Room
  • Laundry Service
  • Lift
  • Lounge

Barley Court Reviews (12)

9.5

Barley Court has a Review Score of 9.5 (9.506) out of 10, based on 7 reviews in the last 2 years. Over all time Barley Court has 12 reviews.

Overall Experience

  • 8
  • 3
  • 1
  • 0
  • 0

Date Published

12
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0
7
5

Review from Astella F (Daughter-in-law of Resident) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff have always been happy to greet and meet. I have approached the staff with various questions, and if not their remit, they have helped me find the person available to assist with my query.
My mum (in-law) has been so happy since moving here. With the carers popping in during the day,
a weight has been lifted off my shoulders.

Reply from Krista Plowman, Manager at Barley Court

Thanks for such a kind review - it is a pleasure to look after Mum, and we are so pleased you are all happy that Mum made the move to Barley Court. We pride ourselves on being one big family and glad you have been a part of this.


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Review from Pamela K (Resident) published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent place to live, cannot fault staff in any way. The big problem is getting any maintenance done.

Reply from Krista Plowman, Manager at Barley Court

Thanks, Pamela, for a wonderful review - it is always a pleasure to support you to continue to live a great life at Barley Court.


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Review from B G (Resident) published on 3 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The overall quality of carers is good. They are friendly, helpful and efficient although there is a problem with communication. The team leaders are also friendly and helpful although once again communication is really poor. Appointments are made and not notified, the same with cancellations. I have
asked to see a team leader for the past week but no visit and no message!

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Review from Jennifer B (Sister of Resident) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always very helpful and on hand to help whenever needed.

Reply from Krista Plowman, Manager at Barley Court

Thank you for your kind review of Barley Court, it makes me proud to hear someone comment on how helpful the staff are - we see it every day – but it's lovely that others see it too when they visit.


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Review from Terence H (Son of Resident) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has resided at Barley Court for over 3 years and we are very pleased with the standard of his treatment. He is also very happy to reside here and has made friends with staff and fellow residents.

Reply from Krista Plowman, Manager at Barley Court

Thank you for your kind words - we are in awe of your father every day - who at the age of 101 still lives life to the full joining in with daily activities and social events.


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Review from Meryl P (Daughter of Resident) published on 26 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a big thank you to all of the staff at Barley Court. Mum has lived here for 4 years and they have been the happiest since Dad passed away. Everyone works so hard to look after the residents and during Covid I felt positive that Mum could not have been in better hands.
Mum has a
lovely relationship with the staff as do I when I visit. Mum's flat is lovely and spacious, looking out onto the garden and fish pond. We couldn't ask for more. Thanks again.

Reply from Krista Plowman, Manager at Barley Court

Thanks for your very kind review - it's wonderful to see your mum so happy and to see her joining in with our social events - we are especially grateful for her help with activities and as our resident ‘HOY’ caller we are thankful for her support.


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Review from Roderick W (Brother of Resident) published on 16 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother continues to thrive at Barley Court thanks to the excellent care provided by the staff. There is frequent entertainment in the bar which he enjoys. Since last year all the windows have been replaced as well as the heating system.

Reply from Krista Plowman, Manager at Barley Court

Thank you for your kind review and for your support with all our social events at Barley Court - it's always wonderful to see supportive families enjoying activities and social events with their loved ones.


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Review from Lynne E (Granddaughter of Resident) published on 26 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my grandad moved into Barley Court in 2019, he has been really happy. The staff are excellent and very caring. They always have time for him, and he gets all the care he needs. He enjoys the activities the staff provide. In June, he turned 100, and thanks to Barley Court allowing us to use their
facilities, we were able to have a get-together with all the family, including his grandchildren, great and great-great-grandchildren.

Reply from Sarah Hill, Customer Relationship Manager at Barley Court

Thank you for your kind words. Our team at Barley Court really appreciate it. We are so pleased to hear that you and your family were able to celebrate your Granddad's 100th birthday together.


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Review from David B (Son of Resident) published on 4 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent housing with care facility. Accessible and friendly management, very caring staff often going above and beyond the call of duty. All staff are very approachable and friendly and doing their very best to care for residents in their care.

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Review from Ann B (Daughter-in-law of Resident) published on 18 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has resided at Barley Court since it opened. She is their longest-standing resident. Her care has always been exemplary, and it is reassuring to know that she is happy and well looked after.

Reply from Caroline Beale, Customer relationship manager at Barley Court

We are honoured to care for your mother-in-law, who is 107. She has lived at Barley since it opened and is loved by all.


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Review from Kenneth M (Resident) published on 12 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would say they are on a par with anywhere else. It has been quiet so I can sleep. I've joined in the activities. The carers are friendly and helpful. I've made some friends while I've been here.

Reply from Richard Smith, marketing manager at Barley Court

Thank you for your kind words about Barley Court.


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Review from Linda P (Daughter of Resident) published on 17 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the time of moving into Barley Court my mother was made to feel welcome. There was a friendly, family atmosphere and she felt happy and safe. The care team were so supportive and quick to respond to situations such as 'black dog' days as well as periods of illness.
Everyone was approachable and
helpful, their presence was reassuring to both my mother and I. She was so happy and felt lucky to have such wonderful, caring people around her.

Reply from Richard Smith, Marketing Manager at Barley Court

Thank you for your kind words about the care your mother received at Barley Court.


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Current Review Score: 9.5 (9.506)

Overview of Review Score

The Review Score of 9.5 (9.506) out of 10 for Barley Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.506 for Barley Court is calculated as follows: ( (60 Excellents x 5) + (10 Goods x 4) + (8 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 83 Ratings = 4.506

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for Barley Court is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.

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Awards / Recognitions (1)

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Meet the Team (1)

Krista

Krista Plowman

Job Title: Registered Manager

Joined: 2017

I have worked in care since 1988, and have worked in almost every role over the years, becoming manager of Barley Court in September 2017. I have been supported to gain Diplomas in Health and Social Care and their Emerging Talent programme gave me the tools and confidence I needed to obtain a manager’s role. At Barley Court, we have a great team who work together to ensure our tenants are living their best lives every day.


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