Weavers Court

Mount Street, Diss IP22 4QH
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9.9 27 Reviews
  • Weavers Court, Diss
Weavers Court provides skilled and qualified carers who are committed to respecting independent living and helping residents achieve a fulfilling lifestyle. Any care provision provided is personalised to requirements and organised with long-term well-being and satisfaction in mind.

Property Information: 51 Properties

On Site Care Staff 24/7: Yes

Community Alarm / Careline Service: Yes

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Care Provided by Weavers Court

  • Type of Service
  • Privately Owned
  • Care Offered
  • Older Person Care
  • Other Care Provided
  • Personal Care

Good to Know

  • Person in charge
  • Kirsty Forster (Manager)

Facilities

Weavers Court Reviews (27)

Total of 27, showing 1-20
9.9

Weavers Court has a Review Score of 9.9 (9.938) out of 10, based on 7 reviews in the last 2 years. Over all time Weavers Court has 27 reviews.

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Review from Lawrence H (Friend of Resident) published on 22 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Weavers Court. I have friends who have been in, and my sister was the head chef for a long time. I know the manager and some of the caterers some of my friends have died who were in there. It's a pity because I like the whole place; I can remember it being built.

Reply from Kirsty Forster, Manager at Weavers Court

Thank you for your review. Please dont be a stranger.


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Review from Karen C (Daughter of Resident) published on 14 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Weavers Court is an amazing place to live. My dad is a recent amputee. Unable to return home he was discharged from hospital into unsuitable accommodation for his needs. Our Angel the manager visited him, listened to him and talked to him making him feel valued as a person. Dad was offered a permanent
place at Weavers Court. Since moving in he has been receiving regular physio to help him be as independent as he can be. His mental health has improved immensely. All the staff working there are so kind and caring of his needs. Nothing is too much trouble for them. He has 24/7 caring support and care. A huge shout out to all the carers, chef, caretaker, cleaners and management staff. You’re all amazing and my dad loves his new home. Thank you so much.

Reply from Kirsty Forster, Manager at Weavers Court

Thank you for your lovely review. We are so happy to be able to support Dad in his new home, gaining confidence and independence. I will pass on your compliments to the team at Weavers Court. We are looking forward to seeing what the next few months bring for Dad, exciting times ahead.


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Review from Jim P (Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Weavers Court as an excellent accommodation for this type of care. The staff are helpful, friendly and I would imagine that any occupant would be at fault if they chose to disagree with my comments. It provides an excellent bridge between full support and self-sufficient.

Reply from Kirsty Forster, Manager at Weavers Court

Thank you for your lovely review. We are so happy to hear that you enjoyed your stay with us.


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Review from John D (Friend of Resident) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The angels of Weavers Court NorseCare.
I would like to place on record my praise and sincere thanks for the outstandingly kind and considerate care given to my good friend who passed away recently at Weavers Court. The management and staff were wonderful to him and his visitors, always friendly and
welcoming. Always patient. They cared for my lifetime friend 24/7 responding to his ever more frequent urgent summons. The staff were fond of him and several kindly told me so, some in tears, after his death. To me, they will always be the Angels of Weavers Court. The close working relationship between Weavers Court and the nearby Parish Fields Surgery was very helpful. We never had to wait on the phone to make an appointment or to request a prescription. Care and kindness from all involved well beyond the call of duty.

Reply from Kirsty Forster, Manager at Weavers Court

Thank you for this lovely review. It was our pleasure to have been given the opportunity to support you and your friend. I will ensure that your review is shared with all.


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Review from Richard S (Partner of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very positive review is needed for this delightful care home. The care is managed in a caring, compassionate way. The carers go over and above their remit and approach the residents in a kind and understanding way. Well managed, food is served in an appetizing way, always hot, nourishing and well
presented.

Reply from Kirsty Forster, Care Home Manager at Weavers Court

Thank you so much for your kind words. I will pass these on to the staff here at Weavers Court, who will be very grateful. We feel honoured to be able to support your partner and continue to welcome you to visit us.


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Review from Joan B (Niece of Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and caring staff, always helpful. Excellent cleanliness.

Reply from Kirsty Forster, Manager at Weavers Court

Thank you for your lovely review. We are proud of all the team at Weavers Court and your review will be shared with all staff.


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Review from Wendy S (Respite Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have stayed at Weavers Court for six weeks preparing for independent living following an amputation. The care, attention and affection I was given was exemplary from every person in the establishment - carer, cleaner, maintenance, management, cooks and hairdresser - all gave their best. I feel I have
been in a 'family of friends' and should I find the return home proves too difficult, I would be pleased to come back to this special place. God bless the staff of Weavers Court.

Reply from Kirsty Forster, Manager at Weavers Court

Thank you for the lovely review. We are so happy that you enjoyed your stay at Weavers Court.


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Review from Alison W (Daughter of Resident) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cleanliness in the home is very good. My mother is visited two to four times during the day to ensure she is doing okay. Helpful manageress and staff. Mum went to Weavers Court in the middle of August 2022 and has received the utmost care for her needs.

Reply from Kirsty Forster, Manager at Weavers Court

Thank you for your lovely review! Thank you for your ongoing support.


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Review from Kathryn R (Daughter-in-law of Resident) published on 30 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff at Weavers Court enough! Under the guidance of the manager, they have now looked after my father-in-law for two+ years and he is happy and content and in his own words, deficient of nothing. It is such great peace of mind that, as we have to work and are therefore unable to
care for him ourselves, he is so well looked after. Nothing is too much trouble and any queries are dealt with immediately. Their work throughout the pandemic was above and beyond ensuring that all residents were safe and well. I wouldn't hesitate to recommend Weavers Court to anyone.

Reply from Kirsty Forster, Manager at Weavers Court

Thank you for your lovely review about us all at Weavers Court. Thank you for your ongoing support.


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Review from Mervyn H (Brother of Resident) published on 30 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our sister is well cared for and we are so happy that she is in a safe environment. The staff are very tolerant of her as she can be very trying. Thank you to you all for your care and hard work.

Reply from Kirsty Forster, Manager at Weavers Court

Thank you for your lovely review. Thank you for your ongoing support.


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Review from D D (Daughter of Resident) published on 9 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff at this care home enough. All the staff are lovely and cannot do enough. Would move in myself. Thank you to the manager and her team; you are all outstanding. My dad has had some up and downs, and they have supported us every step of the way.

Reply from Sarah Hill, Customer Relationship Manager at Weavers Court

The team at Weavers Court are delighted to hear your great review. Thank you for your lovely words; we really appreciate it.


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Review from Marilyn R (Daughter of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a resident at Weavers Court for two years now and during that time she has been cared for by all of the staff with the utmost respect. It has been a very trying time for everyone and there have been days when Mum has been very lonely due to the COVID restrictions. At all times the
staff at Weavers Court have tried to ease that loneliness and reassure my brother, sister and myself that Mum is ok. Thankfully, restrictions have eased somewhat lately and we are now being able to visit inside her flat and hopefully give her a bit more company. Recently we have celebrated her birthday and we were able to spend more time with her on that occasion which we as a family really appreciated. It has been a great comfort to us as her children to know that while we couldn’t provide the care she needed; she was safe and being well looked after. Well done Weavers Court, you should all be very proud of yourselves.

Reply from Richard Smith, Marketing Manager at Weavers Court

Thank you for your kind comments about the care and support your mother has received at Weaver's Court.


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Review from C W (Daughter of Resident) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved into Weavers Court the Friday before the Coivid -19 lockdown. He then had a fall the following day (Due to his health condition/disability). The Carers on that day went above and beyond and stayed with Dad until the long-awaited ambulance arrived (well over their shift time) Dad was treated
immediately as part of the Weavers family. After returning from the hospital a week later. Dad was helped to settle in even helping Dad unpack the remainder of his belongs. I can't thank all the staff at weavers court enough for all they have done and continue to do in these unprecedented times. I may not be allowed to visit yet but I know that dad is in good hands. I have total trust, respect and admiration for all the staff at Weavers Court and 10/10 for the daily meals he receives there.

Reply from Richard Smith, Marketing Manager at Weavers Court

Thank you for this lovely review of the care and support your Dad is receiving at Weaver's Court. We're pleased you feel he's settled well after this dramatic start to living at Weaver's Court.


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Review from A N (Daughter of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had family members at Weavers Court for some 8 years now and am personally very happy with the care that my mum receives here. I feel that she is treated with respect and dignity and that the staff are incredibly caring and kind. My mum has forged "friendships" with the majority of the members
of staff there. On rare occasions when there have been issues, these have been dealt with fairly, professionally and promptly.

Reply from Richard Smith, Marketing Manager at Weavers Court

Thank you for your kind comments about the care and support that you have experienced at Weaver's Court.


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Review from B S (Daughter of Resident) published on 18 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So pleased with the way that my mother is being cared for in Weavers Court. Staff are lovely, friendly and attentive. If you need to highlight an issue, you are listened to and it is resolved quickly. Lovely atmosphere throughout.

Reply from Richard Smith, Marketing Manager at Weavers Court

Thank you for this lovely review of the care and support provided at Weaver's Court.


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Review from C I (Son of Resident) published on 7 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

My mother feels that her care needs are not fully met, and we as a family of healthcare professionals concur. We have repeatedly asked that staff monitor mum's fluid intake and is encouraged and monitored - the former rarely happening. Assistance is rarely given with preparation of food and a few medication
errors have occurred. Management do listen, however, and complaints acknowledged and dealt with. We as a family, have noticed that mum's views are sometimes not taken into account and that the carers sometimes speak over her. Respect and listen.

Reply from Richard Smith, Marketing Manager at Weavers Court

We are obviously disappointed with your comments. We continue to provide care and support to all the tenants with dignity and respect. Weaver's Court is a housing with care scheme and visits are made to your mother at least 4 x a day. We are continuing to monitor and record her fluid intake.


As we have discussed, it is crucial that we continue to include Norfolk County Council's Adult Social care team to continually monitor the level of your mother's care needs.


We welcome the opportunity to discuss your thoughts regularly and rest assured that we will ensure that we will do our best to provide your mother with the care and support that she needs.


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Review from Ivan S (Resident) assisted by family/friend published on 7 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Care package in the morning can take a long while approximately three hours to get washed and dressed. Very disappointed in the quality of meals. There is a varying quality fo care staff some better than others.

Reply from Richard Smith, Marketing Manager at Weavers Court

We are obviously disappointed with your thoughts and, as we have discussed, we are actively working with the Occupational Therapists and Social Workers to reduce the call times in the mornings, which is working extremely well.


Weaver's Court is a housing with care scheme, meals are not provided by NorseCare, but are supplied by an outside contractor - your feedback has been passed to them.


Any of the concerns raised to staff and management about care agency workers have been acted upon, and as a result, they are no longer working at Weaver's Court.


We are always happy to discuss any concerns you have and welcome the opportunity to provide the level of care and support we aspire to at Weaver's court.


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Review from G O (Resident) assisted by family/friend published on 25 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers in Weavers Court are very kind in all they do. Could not wish for better. Thank you.

Reply from Richard Smith, Marketing Manager at Weavers Court

Thank you for your kind thoughts about the care and support you are receiving at Weavers Court.


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Review from J H (Resident) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident for over 2 years now. I have found all the staff very caring and thoughtful. I've luckily only had to call in help on three occasions. Their help came very quickly and was dealt with very well.
Very supportive at all times.

Reply from Richard Smith, Marketing Manager at Weavers Court

Thank you for your kind comments about the care and support you're receiving at Weaver's Court.


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Review from H S (Resident) assisted by family/friend published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here for four months, and the care has been excellent and the staff extremely friendly and caring.

Reply from Richard Smith, Marketing Manager at Weavers Court

Thank you for your thoughtful comments about the care and support you're receiving at Weavers Court.


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Current Review Score: 9.9 (9.938)

Overview of Review Score

The Review Score of 9.9 (9.938) out of 10 for Weavers Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.938 for Weavers Court is calculated as follows: ( (76 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 80 Ratings = 4.938

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for Weavers Court is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.

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Meet the Team (1)

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Kirsty Forster

Job Title: Manager

Joined: 2021

I have worked in the care industry for over 20 years. I started my career as a care support worker, working mainly in residential care homes, and was supported and encouraged to step out of my comfort zone to move to a supervisory role as Deputy Manager at Weaver’s Court to embrace new challenges within Housing with Care. With Norse Care’s support, I have been able to develop my skills and knowledge and became the Manager of Weaver’s Court in January 2021. I am passionate about delivering high standards of care to the tenants living at Weaver’s Court and will continue to empower the staff at the scheme with their own personal development.


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