Brendoncare Mary Rose Mews

Adams Way, Alton GU34 2UU
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9.7 11 Reviews
  • Brendoncare Mary Rose Mews, Alton
Located in the historic market town of Alton, Mary Rose Mews is a purpose-built development of 46 apartments in attractive gardens and grounds of the nursing home.

Mary Rose Mews offers a choice of one and two bedroom apartments enabling independent living for their owners. Built to an impeccable standard, all have a fully fitted kitchen, spacious bathroom, and upper floor apartments also have a balcony. All are fully carpeted with vinyl flooring in the kitchen and bathroom.

The Mews has been designed to make it easily accessible by wheelchair users. There is also designated parking for residents.

Personal care, help with domestic tasks and maintenance are all available on site, delivered by the friendly, professional team. Residents can enjoy peace of mind knowing the care they may need will be provided in their own home.

Registered Charity: 326508

Tenures: Ownership

Property Information: 46 Properties

On Site Care Staff 24/7: Yes

Care Provided By: Brendoncare Alton

Community Alarm / Careline Service: Yes

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Care Provided by Brendoncare Mary Rose Mews

  • Type of Service
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Older Person Care
  • Other Care Provided
  • Meals can be delivered to residents own homes
  • Meals Prepared On-site
  • Personal Care

Good to Know

  • Person in charge
  • Joanne Gullon (General Manager)

Facilities

  • Close to Local shops
  • Hobby / Activities Room
  • Lift
  • Lounge
  • Near Public Transport
  • Restaurant (open to public)
  • Shop
  • Wheelchair Access
  • Parking

  • Parking available for residents and their visitors.


Brendoncare Mary Rose Mews Reviews (11)

9.7

Brendoncare Mary Rose Mews has a Review Score of 9.7 (9.694) out of 10, based on 9 reviews in the last 2 years. Over all time Brendoncare Mary Rose Mews has 11 reviews.

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Review from I B (Resident) published on 26 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived here since January 2023, very content, I am self-sufficient, doing my own cleaning and cooking.
I can attain cooked meals when required and cleaning for a fee.
An alarm cord is in each room.
Outside window cleaning is included in maintenance.
A footcare attendant regularly if required,
also the same for a hairdresser.

Reply from Natalie O'Toole, Supervisor/Manager at Brendoncare Mary Rose Mews

Thank you for your review. It’s great to read you are content living here at Mary Rose Mews. Wishing you a happy and peaceful 2025.


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Review from Mark C (Son of Resident) published on 10 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mary Rose Mews, managed by Brendoncare, is well-run by great staff. The kitchen service is very convenient. The management and carers are attentive, responsive and sympathetic. The buildings and grounds are well maintained.

Reply from Natalie O'Toole, Supervisor/Manager Mary Rose Mews at Brendoncare Mary Rose Mews

Our team will be delighted to read your kind comments about the service they provide to our Mews residents. Thank you for such a wonderful review!


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Review from Ruth J (Daughter of Resident) published on 29 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad lives in the Brendoncare Mary Rose Mews and manages to live as independently as possible because of the wonderful support he is given from the Bendoncare staff.
They provide meals in his flat, do regular medication visits and also provide a carer escort service to medical appointments.
Not
only that but they lend an ear and a cup of tea when needed!
They're also extremely approachable for us and keep us posted on any concerns and medical updates.

Reply from Natalie OToole, Supervisor/Manager Mary Rose Mews at Brendoncare Mary Rose Mews

Thank you so much for such a positive review. It is great to read your father is being provided with the care he needs to ensure he remains living independently. We will share this amongst the team.


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Review from C W (Daughter of Resident) published on 29 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When our dad was unwell and unable to care for himself in the summer, Brendoncare Mary Rose Mews was happy to offer respite care. Within a couple of hours, they had arranged a room for him and he had transitioned smoothly into their care - despite it being a Sunday.
They arranged regular visits from
the GP and provided great nursing care. They were flexible with the length of his stay, reviewing it week by week. As his health improved, he was given more independence and when he was ready to move back home, they assessed him in his flat and helped him to transition back.
We were very happy with the care from Brendoncare and thoroughly recommend them.

Reply from Natalie OToole, Supervisor/Manager Mary Rose Mews at Brendoncare Mary Rose Mews

Thank you so much for your review. It is so lovely to hear how smooth the transition was during your father's time of need. It is our pleasure to be able to offer such a service.


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Review from M D (Daughter of Resident) published on 29 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my parents moved into a flat in Brendoncare Mary Rose Mews, all our lives have become so much easier. All the staff are professional, cheerful, friendly, knowledgeable and trustworthy and we hold all the staff in high regard. The care given is exemplary.
The services on offer are great and there
are also plenty of activities available to join in if you want to.
The community feeling is warm and friendly and feels very safe.
We have all got more peace of mind knowing they are in the right place for them.

Reply from Natalie OToole, Supervisor/Manager Mary Rose Mews at Brendoncare Mary Rose Mews

Thank you so much for a lovely review. It is great to hear how the staff are presented in such a way you and your parents feel at ease here with us. I will ensure this is passed on to the team to recognise their professionalism.


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Review from Susan B (Daughter of Resident) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The domiciliary care for Mum was outstanding in the flats. Her daily care needs were met. Staff were patient and kind especially when her husband fell and broke his hip resulting in him going to hospital. They helped her transition to the home. They coped with her demands at times caused by extreme
anxiety but always showed kindness.

Reply from Joanne Gullon, Home Manager at Brendoncare Mary Rose Mews

Thank you for your lovely review. We do treasure the relationship we have with our Mews residents and are grateful that we could help in a time that was very stressful for you all.


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Review from A R (Daughter of Resident) published on 21 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents moved into a close care flat in October 2022. It offers them independence with support on hand if needed. A comprehensive assessment of each of their care needs was undertaken shortly after they moved in and reviewed in response to their changing needs. The close care staff are professional,
friendly and understanding. Regular, timed care visits are arranged. The team have been flexible in responding to my father’s increasing care needs and use of mobility aids, including arranging staff training with new equipment to ensure his needs are supported. A member of the team is available 24/7 for emergencies, each flat has a call alarm system. There are regular social gatherings in a shared common room. Just across the car park in the nursing home, there is a lovely cafe-restaurant open to all.
Maintenance of communal areas and gardens could be improved but is acceptable. Security is being reviewed following a recent incident but each flat has a spyhole and door chain.

Reply from Triinu Org, General Manager at Brendoncare Mary Rose Mews

Thank you for taking the time to leave your review and compliments about the professionalism and friendliness of our close care staff. All our staff have ongoing training to ensure they are up to date with new regulations and the care of our residents. Security and maintenance of the gardens and communal areas is being reviewed. We are delighted our refurbished Café-Restaurant has proved to be very popular with our residents and families.


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Review from W J (Son of Resident) published on 12 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent time in a respite bed. The atmosphere in the home is welcoming and friendly. His room was clean and comfortable and the care staff were attentive and relaxed. Communication and updates from the staff were very good while visiting and also via phone. Nursing staff were happy to discuss
his condition and deal with any questions.

Reply from Triinu Org, Home Manager at Brendoncare Mary Rose Mews

Thank you for your lovely comments about our friendly staff and the welcoming atmosphere of our home. Our staff appreciate positive feedback which I will pass on to our team.


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Review from Mark S (Son of Resident) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum had a ground floor flat in Brendoncare Mary Rose Mews. Although this provided her with independence, the close care team provided excellent support with the provision of meals and personal care and were always on hand to help with any household issues which Mum encountered. This provided peace
of mind for everyone. When Mum's health deteriorated she was transferred to a specific care unit in Brendoncare where she received wonderful care. The family were particularly impressed with the very professional and caring manner of the nursing team in Mum's final days of her life.

Reply from Triinu Org, General Manager at Brendoncare Mary Rose Mews

Thank you for taking time to leave such a lovely review. Our team will appreciate reading your kind words, thank you.


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Review from W G (Daughter of Resident) published on 31 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had a flat in Mary Rose Mews where the close care team always ensured she was comfortable and able to live as independently as possible. When her health deteriorated, her move across to Brendoncare was smooth and all the staff made great efforts to help her feel at home. The weeks leading to her
death were handled with amazing care and compassion, not only to Mum, but also to her family. There really are no words to express my gratitude and thanks to everyone involved in her care.

Reply from Triinu Org, Home Manager at Brendoncare Mary Rose Mews

Our staff in Mary Rose Mews and Bentworth will appreciate your kind words about the care your mum received whilst living with us. Thank you for taking the time to leave such a lovely review.


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Review from Yvonne C (Resident) assisted by family/friend published on 23 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcoming, friendly care staff, who provide excellent care packages when you require help. Relaxing, attractive gardens. Excellent restaurant facilities. Re-started social gatherings.

Reply from Janet Graham, Customer Relations Manager at Brendoncare Mary Rose Mews

It always gives me great pleasure when I read residents feel they are supported and cared for, treated with dignity and they feel safe.
Thank you for leaving your review.


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Current Review Score: 9.7 (9.694)

Overview of Review Score

The Review Score of 9.7 (9.694) out of 10 for Brendoncare Mary Rose Mews is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.694 for Brendoncare Mary Rose Mews is calculated as follows: ( (71 Excellents x 5) + (24 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 98 Ratings = 4.694

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for Brendoncare Mary Rose Mews is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.

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Meet the Team (1)

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Natalie O'Toole

Job Title: Close Care Manager

Joined: 2021

I am the Close Care Manager of the Mary Rose Mews, Alton.


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