Linked to Care Home: Sussexdown Country House Care
Retirement Village: Yes
Registered Charity: 1014697
Property Purpose Built: Yes
Tenures: Ownership
Property Information: 11 Properties
On Site Care Staff 24/7: Yes
Care Provided By: Care South
Community Alarm / Careline Service: Yes
Strome Park has a Review Score of 8.0 (8.000) out of 10, based on 2 reviews in the last 2 years. Over all time Strome Park has 3 reviews.
Review from P S (Resident) published on 3 October 2024
Submitted via Postal Card •
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Reply from James Silverton, Head of Assisted Living at Strome Park
Thank you for taking the time to leave a review of Strome Park. I am pleased that the service from the maintenance and cleaning teams has been so positive. Wishing you all the very best in your new home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
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Management
Safety / Security
Rooms
Value for Money
Review from Barbara R (Resident) published on 16 January 2024
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Reply from Phil Smith, Director of Residential Care at Strome Park
Thank you for your lovely five-star review; wishing you all the very best.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jenny S (Daughter of Resident) published on 7 February 2022
Submitted via Postal Card •
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Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 8.0 (8.000) out of 10 for Strome Park is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.500 for Strome Park is calculated as follows: ( (12 Excellents x 5) + (12 Goods x 4) ) ÷ 24 Ratings = 4.5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)
The 5 points relating to the number of Positive Reviews for Strome Park is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.
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