Chantry Court Retirement Village Reviews (12)
Chantry Court Retirement Village has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Chantry Court Retirement Village has 12 reviews.
Review from Anne E (Daughter of Resident) published on 7 May 2024
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Overall Experience
5.0 out of 5
She needed quite a lot of support at times. I cannot fault the kindness and care she was shown by the staff at Chantry during the time she was there.
Yes, care has to be paid for and yes, there is a service charge
What Chantry offers is the opportunity to live completely independently whilst you are still fit enough but as and when care and support are needed, it is available on-site, at a fraction of the cost and upheaval of having to relocate to a care home.
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Review from Ian T (Son of Resident) published on 23 March 2022
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5.0 out of 5
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Review from M M (Son of Resident) published on 15 March 2022
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4.0 out of 5
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Review from David W (Son of Resident) published on 10 March 2022
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5.0 out of 5
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Review from Victoria T (Daughter-in-law of Resident) published on 8 March 2022
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5.0 out of 5
Compassionate care.
My mother-in-law died in her own home with the great kindness of staff to both my mother-in-law and our family.
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Review from Joan G (Resident) assisted by family/friend published on 16 February 2022
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4.0 out of 5
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Review from K W (Daughter of Resident) published on 30 December 2021
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Overall Experience
1.0 out of 5
Incomprehensible accounts.
Delay in acknowledgement of payments.
Over priced.
No transparency to costs.
Poor training of staff.
Generally incompetent.
Reply from Lisa Beeson, General Manager at Chantry Court Retirement Village
We are always sad if anyone does not think our service is good. It is particularly difficult in this case as the wife of the resident and next of kin provided excellent feedback. Regarding the comment of being overpriced, all our costs are transparent and we know them to be cheaper than other operators providing the same services. It is difficult to recognise the comments that our services are overpriced and not transparent.
We are aware that the writer of this review complained to the Care Quality Commission, safeguarding and even the Social Care Ombudsman, at every stage, the complaints were fully investigated and rejected.
All staff receive training and CQC, who are our governing body and inspected in August 2021, commented "People and their relatives told us staff had the right skills and knowledge to do their job. Comments
included, "They know what they're doing" and "The quality of care is very good. I trust them to provide the
right care."
We note that the box was ticked 'very poor in relation to the rooms. The resident owned the property and was totally at liberty to furbish the rooms at their discretion.
As stated, at the outset we are genuinely sorry when people do not feel satisfied. From personal experience, we understand how difficult it is to lose a parent during the pandemic and we hope that time will heal.
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Review from Ros H (Daughter-in-law of Resident) published on 8 July 2021
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5.0 out of 5
In February 2020 my mother-in-law needed to be moved quickly from her home 100 miles away following a fall. The staff at Chantry Court facilitated respite accommodation and care for her quickly and efficiently and she instantly felt at home with them. Thank heavens this was the case as at then 97 and needing care visits, we genuinely do not think she would have survived the pandemic had she still been in her original home with differing carers visiting twice a day.
A year on she has purchased her beautiful garden flat at Chantry Court and has the care staff, of whom she has nothing but good things to say, looking after her.
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Review from Glynis L (Daughter of Resident) published on 28 August 2020
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Overall Experience
5.0 out of 5
A flexible friendly approach has been much appreciated and the standard of accommodation is excellent.
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Review from M W (Wife of Resident) published on 22 August 2019
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Overall Experience
4.0 out of 5
We find it a friendly happy place to be. The staff are very friendly and caring. My husband has care 2-3 times a day and are very satisfied with care he receives.
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Review from Liz S (Daughter of Resident) published on 19 June 2019
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4.0 out of 5
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Review from Brian F (Resident) published on 14 June 2019
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5.0 out of 5
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Overview of Review Score
The Review Score of 8.0 (8.000) out of 10 for Chantry Court Retirement Village is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Chantry Court Retirement Village is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)
The 5 points relating to the number of Positive Reviews for Chantry Court Retirement Village is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.
