Lisbon Court

Galyon Road, King's Lynn PE30 3FB
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9.7 20 Reviews
  • Lisbon Court, King's Lynn
Lisbon Court provides skilled and qualified carers who are committed to respecting independent living and helping residents achieve a fulfilling lifestyle. Any care provision provided is personalised to requirements and organised with long-term well-being and satisfaction in mind.

Property Information: 30 Properties

  • Flats: 30 one bedroom flats

On Site Care Staff 24/7: Yes

Community Alarm / Careline Service: Yes

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Care Provided by Lisbon Court

  • Type of Service
  • Privately Owned
  • Care Offered
  • Older Person Care

Good to Know

  • Person in charge
  • Lisa Bareford (Manager)

Facilities

  • Bar/Café
  • Dining Room (residents only)
  • Gardens
  • Guest Suite
  • Laundry Service
  • Library
  • Lounge
  • Restaurant (open to public)
  • Shop

Lisbon Court Reviews (20)

9.7

Lisbon Court has a Review Score of 9.7 (9.731) out of 10, based on 9 reviews in the last 2 years. Over all time Lisbon Court has 20 reviews.

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  • 16
  • 4
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Date Published

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Review from W M (Resident) published on 21 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A pity the rooms aren't a bit larger but still comfortable with a good outlook. The meals could be better but are improving. Nothing much to complain about, more than happy with the staff and management.

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Review from Edith M (Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love it here and the carers are lovely.

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Review from Barbara M (Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like it here very much, I am looked after very well. The only thing I would have liked is a bigger kitchen area in the living room. As I knit a lot, we had a lot of wool given to us but not much room to put it in the bedroom. They are very good to me, and the care I get is lovely. As I am a short
person they get what I cannot reach. They have a lot to do for me as I have cancer in my blood so the tablets I take and they give me, they write all this down in a folder, which takes time but they never moan.

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Review from Joyce P (Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, kind and helpful ladies and gents. Lovely garden area, flowers, shrubs, seating comfy chairs and tables. Some of my own flower pots. They cook excellent fish and chips on Fridays and are not brought in. The washing is done perfectly and ironed. Very, very good.

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Review from Kathleen M (Resident) published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a number of health problems since my arrival as a resident, during which time senior staff have always been there for me. Also, the carers are there twenty-four-seven to help with your needs.

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Review from Charles C (Resident) published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have not been in Lisbon Court long but have found nothing but kindness from the staff and management, very helpful to my needs with medication making sure all is well and happy in the place. There are very pleasant grounds and gardens to help cheer the residents up or sit around and chat. Thank you.

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Review from Melissa H (Daughter of Resident) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 95-year-old mum arrived at Lisbon Court nearly a year ago and she absolutely loves it and so do we. The staff are so friendly and caring, when she arrived they had made a sign for her flat door and her lovely neighbour even made her a cake to welcome her. She has made lots of friends and loves all
the activities including the bingo and the coffee mornings. The place is immaculately clean and the staff are always on hand if she needs help and will flag any issues to us. Every time we visit there is such a lovely happy atmosphere, the music is always on and it just feels full of life. We feel so lucky that Mum is here as some of the other places we saw were definitely not to this extremely high standard.

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Review from A H (Son of Resident) published on 28 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This review has been written in relation to my 94-year-old mum being a resident for about four months now. From day 1 the care mum has received has been exemplary. Kindness, support and dignity at all times. The family are kept up to date with any development regarding mums care and we are all much
happier knowing she is safe. I regularly visit and I am always made to feel most welcome.

Reply from Michelle Ryan, Deputy Manager at Lisbon Court

Thank you so much for the amazing review. You are welcome at Lisbon Court anytime. Team Lisbon really appreciate your review.


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Review from Joyce R (Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy here. The staff are extremely caring. Nothing is too much bother, night or day. The food is good and a good choice of menu. The lounge and dining rooms are like a hotel standard. It is also very clean everywhere, and our laundry is nicely done.
Well done, everybody.

Reply from Michelle Ryan, Deputy Manager at Lisbon Court

Thank you for such a lovely review. We are happy that you are part of the Lisbon Court Family.


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Review from C C (Resident) assisted by family/friend published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here for nine years. Lots of smiles and just a few tears. I am paralysed from my waist down and the girls and my friends have to write everything down for me. The only things that keep me going are my brain and voice. They all do their best to look after me. I do lots of poetry to make books
to put in the funds. The staff and tenants we are all good friends. I wouldn't want to live anywhere else.

Reply from Caroline Beale, Customer relationship manager at Lisbon Court

Thank you for your lovely review. It makes the Lisbon Team happy to hear you are so happy.


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Review from Ronald B (Resident) published on 11 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having lived in Lisbon Court for four years plus, I think my knowledge of the system here is good. As I have ongoing health problems, I can say that the care here is top quality. All the staff are ready and willing to give any help that is needed at any time, and this gives tenants peace of mind. Covid
has been a problem, but we hope this is getting sorted, and the staff and tenants can get on with life. All in all, I consider this a good place to live, and may it remain so in the future.

Reply from Caroline Beale, Customer relationship manager at Lisbon Court

We are so happy that you like being part of the Lisbon Court Family. It has been a difficult time but we are getting on with it!


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Review from C G (Daughter of Resident) published on 6 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother was admitted to a flat at Lisbon Court fourteen years ago due to her increasing anxiety and living alone. She was offered a place and took full advantage of the support offered until she became totally dependent on full-time care three and a half years ago following a spell in hospital.
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attention to the duty of her care has been excellent and my sister and I have confidence that her physical, mental and emotional needs are met. She is now in the last stages of her life, the family are always made welcome despite the restrictions over the past two years. This has been difficult for all staff and family during this time.

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Review from Chrissy B (Resident) published on 1 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is with great pleasure I can review Lisbon Court. I haven't been as happy for a long time. The staff and management treat me with respect and kindness. I have the freedom independence and care I haven't experienced before. I absolutely love it here.

Reply from Caroline Beale, Customer relationship manager at Lisbon Court

Thank you for your lovely review, we are so happy that you are part of our Lisbon family


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Review from M G (Daughter of Resident) published on 17 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff friendly and caring.
I will put my name on the waiting list.

Reply from Caroline Beale, Customer relationship manager at Lisbon Court

Thank you for your lovely review; the team really appreciate it.


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Review from Mike J (Son of Resident) published on 14 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum enjoys very comfortable and safe accommodation which allows her a good deal of independence. The staff are all very kind and the care provided is first class.
Above all mum is very happy at Lisbon Court.

Reply from Caroline Beale, Customer relationship manager at Lisbon Court

Thank you for your lovely review, we are so happy Mum is happy at Lisbon Court.


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Review from Linda I (Daughter of Resident) published on 12 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite the government not recognising Independent Living with Care and the challenges you were faced with, you have kept my Mum safe!
These are unprecedented times for us all at work and home, yet the staff give 100% and more in the care they provide.
You keep me informed of Mum's welfare and when
I visit, I am greeted with a warm smile!
I appreciate all that you do at Lisbon Court for all the residents, which at times I am sure is very stressful and upsetting.
Mum is very happy in her flat and feels very safe and secure knowing that there is always someone around when she needs help and reassurance.
May I take this opportunity to thank you all, even the cat!
Merry Christmas and let's hope for a peaceful and safe 2022.
Best wishes.

Reply from Caroline Beale, Customer relationship manager at Lisbon Court

Thank you for your lovely review, we are so happy that Mum is happy with us.


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Review from D M (Daughter of Resident) published on 22 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been cared for by Lisbon Court staff for over thirteen years and she is very happy here and is well looked after. The staff are kind, caring and have kept me informed of my mum's health throughout the pandemic. Lisbon Court has a very homely and comfortable feel.

Reply from Caroline Beale, Customer relationship manager at Lisbon Court

Thank you for your kind review, myself and the team really appreciate it.


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Review from Jane N (Friend of Resident) published on 7 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend usually once a week. I have been coming to Lisbon Court for a few years now. I can really say I feel part of the place as I have been, before the virus, able to join in things there. One thing that impresses me are the staff. Everyone is friendly without exception.

Reply from Caroline Beale, Customer relationship manager at Lisbon Court

Thank you for your lovely review regarding Lisbon Court. We look forward to seeing you again soon.


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Review from M C (Resident) published on 4 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very happy during the time I have lived here ( just over three years) and I would be happy to pass this on to anyone interested.

Reply from Caroline Beale, Customer relationship manager at Lisbon Court

Thank you so much for your lovely review. Its our pleasure to be there for our residents.


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Review from Frank B (Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The options are perfect. The angels or care ladies are wonderful. I would advise anybody to come here and stop.

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Current Review Score: 9.7 (9.731)

Overview of Review Score

The Review Score of 9.7 (9.731) out of 10 for Lisbon Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.731 for Lisbon Court is calculated as follows: ( (84 Excellents x 5) + (19 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 108 Ratings = 4.731

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for Lisbon Court is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.

Place Vacancies

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Awards / Recognitions (1)

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Meet the Team (1)

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Vanessa Thaxter

Job Title: Manager

I have worked in the care sector for over 35 years, in the community as a domiciliary care worker, as a female technician for a medical equipment manufacturer and commissioned the opening of a 75-bed Dementia Home. I intended to take early retirement, but since arriving in Norfolk, I’ve found that care has been my life and have found myself loving every minute of managing Lisbon Court, providing the highest quality of care to our tenants.


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