Lloyd Court

High Kelling, Holt NR25 6AE
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9.8 97 Reviews
  • Lloyd Court, Holt
Lloyd Court provides skilled and qualified carers who are committed to respecting independent living and helping residents achieve a fulfilling lifestyle. Any care provision provided is personalised to requirements and organised with long-term well-being and satisfaction in mind.

Tenures: Rent

Property Information: 40 Properties

  • Flats: 40 one bedroom flats

On Site Care Staff 24/7: Yes

Care Provided By: NorseCare

Community Alarm / Careline Service: Yes

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Care Provided by Lloyd Court

  • Type of Service
  • Privately Owned
  • Care Offered
  • Older Person Care
  • Other Care Provided
  • Personal Care

Good to Know

  • Person in charge
  • Sarah Garrett (Acting Manager )

Facilities

  • Bar/Café
  • Dining Room (residents only)
  • Gardens
  • Guest Suite
  • Hairdressing
  • Laundry Service
  • Library
  • Lounge
  • Restaurant (open to public)
  • Shop

Lloyd Court Reviews (97)

Total of 97, showing 1-20
9.8

Lloyd Court has a Review Score of 9.8 (9.788) out of 10, based on 19 reviews in the last 2 years. Over all time Lloyd Court has 97 reviews.

Overall Experience

  • 93
  • 4
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Date Published

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Review from Peter M (Son of Resident) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lloyds Court is quite exceptional in all respects!
My 92-year-old Mum is a resident there and standards are high overall on a day-to-day basis anyway.
More recently, when she has been quite ill; automatically everything kicked up a gear to care for her additional needs. Of course that more intense
care was provided by the lovely people that work there! Patient, understanding, compassionate, and respectful at all times; they were all, without exception, an absolute credit. Of course, it is always the staff that makes a place, or not and that is why Lloyds Court is quite so special!
Thank you everyone for looking after my Mum so well! It involved extra work, care, time and empathy under difficult circumstances but you all took it in your stride despite your other working pressures. I and the family are very grateful for your awareness and tenderness. Thank you so much, it has been very much appreciated!
Fond regards.

Reply from Sarah Garrett, Deputy manager at Lloyd Court

Thank you for your lovely review, we are so pleased your Mum is feeling better and I will pass on your kind words to the rest of the team.


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Review from P S (Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for all the staff and everyone here. I would recommend staying here to everyone. I would give it 5 stars out of 5 its so good and friendly and clean I would not want to go anywhere else.

Reply from Sarah Garrett, Deputy manager at Lloyd Court

Thank you for your kind review. I will ensure your kind words are passed to the team. Our tenants are at the heart of everything we do.


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Review from Derek S (Respite Resident) published on 20 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was sent here for a short period after discharge from hospital. I could not have been better cared for. All the staff that I met were friendly, polite and caring. The accommodation, flat was more than I expected. Living area with basic facilities I.e. kettle, fridge, sink, microwave, comfortable furniture
and TV. Attached was the bedroom with en-suite facilities. The food was of good quality and the whole building was kept clean and tidy. All in all my time there I had no concerns.

Reply from Sara Pearce, Multi Site Manager at Lloyd Court

Thank you for your kind words. We will pass your feedback on to the Lloyd Court team.


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Review from P D (Resident) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Building/accommodation are of high quality but what makes a difference is the staff. Everyone is kind, caring, helpful and respectful.

Reply from Sara Pearce, Manager at Lloyd Court

Thank You for your review. It has been a pleasure having you stay at Lloyd court and we wish you every success in your return home Please stay in touch and feel free to visit whenever you like.


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Review from Jean M (Resident) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since arriving here last October I have been made welcome and all staff have been very friendly and I have felt 'made welcome'! All care staff made me feel 'nothing was too much trouble' for them to do. I have made friends with several residents here and all 'extra' activities have been varied and enjoyable.
I am very happy with my move to Lloyd Court. Staff and management are all super.

Reply from Sarah Garrett, Deputy Manager at Lloyd Court

Thank you for your kind words, we are pleased that you feel welcome and have been enjoying the varied activities.


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Review from John A (Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff excellent, helpful, sociable, caring and most excellent accommodation, room/flat/area. Staff there if you need them, availability, considerate, amazing. Couldn't ask for better.

Reply from Sarah Garrett, Deputy manager at Lloyd Court

Thank you so much; we are lucky to have you moved into Lloyd Court and are so pleased that you feel happy living here.


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Review from Elaine S (Friend of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm a friend of a resident. I am so impressed with the care and support from all the carers and staff that when my time comes, I would come here and recommend Lloyds Court. My friend is so happy here, he has always got a smile when I visit.

Reply from Sarah Garrett, Deputy manager at Lloyd Court

Thank you for your kind words; it is much appreciated. Your friend is a pleasure to assist, and we are lucky to have him living with us.


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Review from D H (Son of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family have nothing but praise and admiration for all the staff at Lloyd Court. They are extremely professional and caring and have our parent's wellbeing at the core of all they provide. We are always well-informed. Thank you for all you do.

Reply from Rochelle Wallace, Manager at Lloyd Court

Thank you so much for your kind words. We value your feedback. Your parents are a joy to care for and we love all having you as part of the Lloyd Court family.


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Review from Gerda B (Daughter of Resident) published on 26 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Lloyd Court for many years since a fall left her paralysed from the waist down. She has always had excellent care and now she is 97 she needs even more care. As her needs have changed I have always been kept informed - I live a 4 hour drive away! The carers look after
her with so much affection and humour which on her good days she really appreciates and joins in with. She used to spend a lot of time drawing in pastels and many of her pictures now hang on the walls of Lloyd Court. How wonderful is that! Words cannot express the gratitude our whole family feel that we know she is so well cared for. I try to visit every month and it always feels like I'm seeing a wider family at Lloyd Court.

Reply from Rochelle Wallace, Manager at Lloyd Court

Your kind words mean so much to us. We also see you as more of a family! We've always had great communication and support from you and all of the family. Your feedback is valued and we appreciate everything.


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Review from Ivy H (Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very, very satisfied.

Reply from Rochelle Wallace, Manager at Lloyd Court

Thank you very much for your review. It is a pleasure to have you living with us at Lloyd Court and we enjoy visiting you each day. You are always warm and welcoming, and very much part of the Lloyd Court family.


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Review from B L (Daughter of Resident) published on 15 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been at this home for 3 months and settled in quickly. It is a very good and happy place where much kindness is shown by all the staff and care is excellent, nothing is too much trouble for them. Accommodation is excellent and being able to have one's privacy is good.

Reply from Rochelle Wallace, Manager at Lloyd Court

It's been wonderful to see your progression since you joined us at Lloyd Court, making friends and gaining confidence to be your own person. We love having you as part of our Lloyd Court family.


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Review from Carol M (Resident) published on 15 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love being here, the staff are wonderful, the surroundings are lovely. I have put on a stone in weight. The food is good and varied. The banter is hilarious. The nearest home I am likely to find.
Hurrah for Lloyd Court, what about a pay rise for the entire staff!

Reply from Rochelle Wallace, Manager at Lloyd Court

It's been a wonderful journey having you move in as a temporary placement, then choosing to stay with us permanently as you felt safe and cared for by all the staff here. You are a true champion to see how far you have come and always put a smile on everyone's face. You really are a privilege to care for. We welcome you with open arms to the Lloyd Court family.


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Review from Sarah M (Resident) published on 15 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the service I receive more highly. The carers and team leaders are exemplary. The food is always delicious and lovely and hot. The personal care I receive is excellent. My medication is always administered correctly and timely. I love living at Lloyd Court and all the team make my living
here complete!

Reply from Rochelle Wallace, Manager at Lloyd Court

We really appreciate your kind words. You have been a wonderful tenant at Lloyd Court and we love to watch your confidence grow each day. We value your reveiw and open you warmly to the Lloyd Court family.


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Review from Philip H (Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All good, happy with everything.
Overall standard, very good.

Reply from Rochelle Wallace, Manager at Lloyd Court

The staff have a wonderful relationship with you and we appreciate your review. Unfortunately, the food and drink is not supplied by Lloyd Court. This is separately supplied by an outsourced company. We love having you as a part of our Lloyd Court family.


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Review from D G (Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can explain how I feel about this place. I am very pleased with the care I have received in this place.

Reply from Rochelle Wallace, Manager at Lloyd Court

You've been incredible to see how far you've come since moving in. You are a true gent and all of the tenants here have loved building friendships with you. We welcome you to the Lloyd Court family.


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Review from S H (Son of Resident) published on 12 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Lloyd Court are excellent, caring, compassionate, kind and fair.
They respond well to both our parent's needs, particularly when needed to motivate our father's progress like daily support to help him build his confidence in his mobility by helping to stand at intervals and undertake
his exercises.
Thank you so much for all the support, care and kindness the whole team has been giving to mum too. She is coping with her normal wonderful resilience and enjoying getting involved in Lloyd Court activities.

Reply from Rochelle Wallace, Manager at Lloyd Court

Thank you for your kind and caring words. We really appreciate your feedback. Both your parents are a delight and we love the personalities that they share between themselves and with others. They are a delight and equally as nice of a family.


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Review from P W (Resident) assisted by family/friend published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very very happy to be living at Lloyd Court. Everyone looks after me so well. I was extremely anxious living on my own and used to call my daughter out frequently in the middle of the night. Now there is someone on hand all of the time and I am no longer having panic attacks. I am very happy for
my daughter too as my care was impacting her health. I am happy to be here!

Reply from Rochelle Wallace, Manager at Lloyd Court

Thank you for your review. We really appreciate it. It's wonderful to hear that you are no longer having panic attacks and that the staff look after you so well. We value you as part of our Lloyd Court family. Unfortunately, the food and drink is not supplied by Lloyd Court. This is separately supplied by Country Kitchens.


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Review from Sarah S (Daughter of Resident) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lloyd Court is a special place where my parents feel safe, respected, contented and happy. The team took time to understand my parent's care and support needs and went over and above what was expected. The team make time to engage and have conversation with Mum and Dad along with plenty of humour and
laughter which is often the very best medicine.
Lloyd Court is spotlessly clean and communal areas are comfortable and welcoming.
The activities calendar is packed with a wide range of activities, from arts and crafts, talks from external speakers, music, sit-down Zumba, games and activities that link to important events and much much more. These are so important as it helps residents to get to know each other.
My parents tell me that they feel fortunate to be at Lloyd Court. They were independent until their late 80s, moving into Lloyd Court has given them the safety and security of 24-hour support and this is a huge piece of mind for them. I highly recommend Lloyd Court.

Reply from Rochelle Wallace, Manager at Lloyd Court

Thank you so much for your incredible review. We really appreciate such positive feedback. Your parents are a delight to care for and we love to see the improvements and engagement between them and the staff, celebrating milestone birthdays and anniversaries. Unfortunately, the food & drink is not supplied by Lloyd Court. This is separately supplied by another company.


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Review from Deborah W (Daughter of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Lloyd Court since October 2022. It is such a relief to get her accepted. She is 95 years old and was no longer safe living on her own. She is so well looked after by all the staff at Lloyd Court. They are always willing to go the extra mile with my mother's care. We had lots of
problems initially with the housing assocaiation. There was a leak in the kitchen ceiling which was unaddressed for weeks. It is nearly completed now, we are waiting for the ceiling to be repainted so nearly one year to complete! Otherwise-fantastic!

Reply from Rochelle Wallace, Manager at Lloyd Court

Thank you so much for your feedback. All feedback is welcome. It's wonderful to hear that staff go that extra mile for your mother. She is a very proud and independent lady, who we value as part of our Lloyd Court family. Unfortunately, the food & drink is not supplied by Lloyd Court. This is separately supplied by a different company.


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Review from Jane H (Daughter of Resident) published on 27 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lloyd Court is absolutely the best care facility I have ever come across. My mother's care has been consistent and more than caring. The staff are kind, efficient and friendly been though they work for a pittance. I can't think of anything negative to say about it. Well done everyone.

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Current Review Score: 9.8 (9.788)

Overview of Review Score

The Review Score of 9.8 (9.788) out of 10 for Lloyd Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.788 for Lloyd Court is calculated as follows: ( (189 Excellents x 5) + (29 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 226 Ratings = 4.788

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for Lloyd Court is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.

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