Lloyd Court

High Kelling, Holt NR25 6AE
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9.8 97 Reviews
  • Lloyd Court, Holt
Lloyd Court provides skilled and qualified carers who are committed to respecting independent living and helping residents achieve a fulfilling lifestyle. Any care provision provided is personalised to requirements and organised with long-term well-being and satisfaction in mind.

Tenures: Rent

Property Information: 40 Properties

  • Flats: 40 one bedroom flats

On Site Care Staff 24/7: Yes

Care Provided By: NorseCare

Community Alarm / Careline Service: Yes

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Care Provided by Lloyd Court

  • Type of Service
  • Privately Owned
  • Care Offered
  • Older Person Care
  • Other Care Provided
  • Personal Care

Good to Know

  • Person in charge
  • Sarah Garrett (Acting Manager )

Facilities

  • Bar/Café
  • Dining Room (residents only)
  • Gardens
  • Guest Suite
  • Hairdressing
  • Laundry Service
  • Library
  • Lounge
  • Restaurant (open to public)
  • Shop

Lloyd Court Reviews (97)

Total of 97, showing 21-40
9.8

Lloyd Court has a Review Score of 9.8 (9.788) out of 10, based on 19 reviews in the last 2 years. Over all time Lloyd Court has 97 reviews.

Overall Experience

  • 93
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Date Published

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Review from Charles H (Resident) published on 18 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recently come out of the hospital and find it very difficult to get around, even on my frame, so it is very reassuring to know that if I am in difficulty, that if I press my wrist alarm, someone will come to my aid very soon. Also, the carers help me in my bathroom. The staff here are ever so
caring.

Reply from Rebecca Shaw, Deputy Manager - Lloyd Court at Lloyd Court

Thank you so much for your wonderful review. It is a great privilege and honour to provide support for you and we are all glad you feel contented and happy here at Lloyd Court.


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Review from Ben T (Son of Resident) published on 17 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To all the staff at Lloyd Court, you have supported our mother for many years, and I can say that you continue to give her such a high quality of life. She receives from you such wonderful care in all aspects of her life at Lloyd Court. I have not been able to get over it for a few months, but when
I last visited in October 2021, she was as happy as ever! Back last summer, she was the same. I could see it in her whole demeanour.
We are so grateful that you sorted out her book. Of course, she couldn't have sorted this herself, but you all made it work.
It has been such a tough and challenging time for you all, yet the communication and support from you all to her family has been of the highest.
To our family, Lloyd Court staff are special, and our appreciation as a family is immense.
Thank you all.

Reply from Caroline Beale, Customer relationship manager at Lloyd Court

Thank you for your kind words they are much appreciated by the Lloyd Court Team


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Review from Gerda B (Daughter of Resident) published on 7 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For various reasons I haven't been able to visit my mother since August but the staff have been amazing. They have helped me sort out various issues to help my mother from a distance - they're really supportive and caring. Most importantly they have helped set up a chrome book so that she can see her
new great grandson. They will also help her use it as she could never do this on her own. Our family are so grateful that our mother is in a such a safe, caring and happy place. She is so very happy there. When I tell my friends about Lloyd Court they immediately want to find somewhere like it in Hampshire - but there isn't anywhere.

Reply from Caroline Beale, Customer relationship manager at Lloyd Court

Thank you for such kind words much appreciated. We are so happy that your mother is enjoying being part of the Lloyd Court Family.


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Review from Heidi D (Granddaughter of Resident) published on 3 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing facilities and care for my grandmother! The carers and management team really do care about the residents and have put my mind at great ease knowing my grandmother is there. I cannot thank the team enough for what they do!

Reply from Caroline Beale, Customer relationship manager at Lloyd Court

Wow! That's is a lovely review. Thank you from the team.


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Review from Chris F (Grandson of Resident) published on 27 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In our family's opinion nothing has been too much trouble for the staff at Lloyd Court. The tenants all appear content and safe and my grandmother has settled in so well. We are now able to relax and not have to worry as we did when she was living alone. Thank you to everyone.

Reply from Caroline Beale, Customer relationship manager at Lloyd Court

Thank you for your review its really appreciated by the team.


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Review from Sue H (Daughter of Resident) published on 22 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy at Lloyd Court. She was very anxious when she arrived but was soon put at ease and made very welcome. All staff are very caring and friendly. The grounds are lovely and Mum has a good view from her sitting room. Hopefully Covid restrictions will be eased soon so that family can
visit more often.

Reply from Caroline Beale, Customer relationship manager at Lloyd Court

Thank you for your lovely review. We are so happy Mum is happy to be part of the Lloyd Court Family.


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Review from John C (Son of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident for 3 years before passing away aged 98. He was extremely happy there during the whole time he was there. The facilities are excellent.
The staff at Lloyd Court are fantastic - could not be better. They were so caring and capable in every way.

Reply from Richard Smith, Marketing Manager at Lloyd Court

Thank you for your kind comments about the care and support your father received at Lloyd Court.


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Review from M S (Son of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the service provided by Lloyds Court and staff are second to none.

Reply from Richard Smith, Marketing Manager at Lloyd Court

Thank you for your kind comments about the care and support provided at Lloyd Court.


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Review from Paul S (Son of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to the pandemic, I have not been able to visit my mother so often (I live a 3-hour drive away), so my contact with the staff at Lloyd Court has been minimal, but when I have seen the carers, they still seem cheerful and do what they can to make the visit enjoyable. The staff keep in contact with
me by sending photos, emails and phone calls. Considering the extra work and mental pressure of the current situation, I can only take my hat off to them.

Reply from Richard Smith, Marketing Manager at Lloyd Court

Thank you for your kind comments about the care and support your mother is receiving at Lloyd Court.


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Review from Sarah W (Daughter of Resident) published on 2 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since last March 2020 all the tenants, staff and management have been under a tremendously challenging time this continued with incredible results and in January 2021 we were delighted to know that our mum has been given the first of the COVID vaccinations. The individual one to one activities have
been such a mental boost that we are regularly updated with emails and photos sent. Top class care. Thanks.

Reply from Richard Smith, Marketing Manager at Lloyd Court

Thank you for your wonderful praise of the care and support your mum is receiving at Lloyd Court.


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Review from Steve W (Son of Resident) published on 18 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Lloyd Court for more than 6 years now and in all that time I had thought what a lovely place this is.
Since covid has happened in the UK I'm now thinking, thank goodness this place is lovely and safe.
In the beginning, it was very worrying because the news said the elderly were
the most vulnerable but the manager and the staff at Lloyd Court took it upon themselves to make this the safest place they could possibly make.
That was a year ago now and since then they have kept me informed with what is going on, how they are managing things and organising how I can safely visit to see my mum. It is very hard for her and everyone there not being able to spend a lot of time with their families but the regular activities Lloyd Court put on helps.
It was great news to hear that Mum has had her first vaccination and soon her second one. That does make me happy and grateful to the staff for looking after my mum so well over this last terrible year.
Thank you for everything.

Reply from Richard Smith, Marketing Manager at Lloyd Court

Thank you for your kind comments about the care and support your mum is receiving at Lloyd Court.


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Review from Susie M (Daughter of Resident) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Lloyd Court in 2014 with Dad but has been on her own since Dad passed away in 2015. I live in Australia but am lucky enough to spend time each year with Mum, except for last year which was hard but Mum understands why - I never thought I'd never be allowed to fly 'home'! I've got to know
the Management and staff over the years who are extremely caring, very approachable and professional, they have been this and more over the past 12 months. I've seen photos of the activities put on for the residents in their own flats to keep them entertained during lockdown, it's wonderful. It's been incredibly stressful from the other side of the planet knowing that the UK has a huge Covid battle on their hands and Mum being in the vulnerable category. However, there is no other place I'd want Mum to be and I know that every possible precaution has been put in place for everyone to stay as safe as possible. I cannot thank Management and Staff enough, you are amazing and thank you.

Reply from Richard Smith, Marketing Manager at Lloyd Court

Thank you for your incredibly kind and supportive words about the care and support your mum is receiving at Lloyd Court.


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Review from Carol L (Daughter of Resident) published on 8 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother joined Lloyd Court in October 2020, after a very unsettled few months, having had to go through temporary accommodation, the transition was a lot for her to accept and she took a few weeks to settle. However, the time it took was lessened by the excellent care she received from the off, especially
during such a difficult time for everyone (Covid being so aggressive across the country). Every member of staff showed nothing but professionalism and understanding, going above and beyond to make my mother comfortable and happy in her new surroundings, this care has not wavered. It is unfortunate during the pandemic Mum has been unable to partake in activities, as these are put on hold, due to the centre having taken every precaution, ensuring their residents and staff are kept as safe as they can be, which I wholeheartedly support. I cannot express my gratitude enough for all the outstanding care and thoughtfulness in which all members of staff, including management, have shown.

Reply from Richard Smith, Marketing Manager at Lloyd Court

Thank you for your kind words of support for the care your mother is receiving at Lloyd Court.


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Review from Carol C (Daughter of Resident) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My ratings show my appreciation of Lloyd Court and all its staff. Mother is delighted, happy and most contented at Lloyd Court.

Reply from Richard Smith, Marketing Manager at Lloyd Court

Thank you for your feedback on the care and support your mother is receiving at Lloyd court.


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Review from Shirley B (Daughter of Resident) published on 8 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the staff at Lloyd Court nursing home. Especially since the lockdown, all the residents have been well looked after by the friendly staff. My mum seems to be coping with this situation, and she is happy watching the wildlife, especially the grey squirrels that live near the woods that
back onto her flat. Mum has dry macular (sight loss) and is hard of hearing, so she has to rely on more help now. She was more mobile while she had her walker going around the home and surrounding areas, but stays mostly in her flat now, but she seems happy watching TV. There's always a carer popping in to see her every couple of hours. I would recommend this care home to anybody considering placing there loved ones into care. I know if there are any issues the staff will have no problem contacting me, so a big thank you to everybody involved in caring for family members.

Reply from Richard Smith, Marketing Manager at Lloyd Court

Thank you for your kind words of support for the team at Lloyd Court.


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Review from A W (Resident) published on 21 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Many thanks to all the staff for all the extra care and attention during lock-down. So all is good here.

Reply from Richard Smith, Marketing Manager at Lloyd Court

Thank you for your support and comments about the care you're receiving at Lloyd Court.


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Review from V C (Daughter of Resident) published on 14 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident here for almost a year and has been very happy. The standard of care is extremely good, and the staff are very kind and caring. The current lockdown has been very well handled, and the whole team have shown great devotion and commitment to keeping their residents safe while
still providing activities, entertainment and meeting their needs. Thank you.

Reply from Richard Smith, Marketing Manager at Lloyd Court

Thank you for your kind comments about the care and support your mother is receiving at Lloyd Court.


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Review from Marion W (Resident) assisted by family/friend published on 8 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During recent illness, the care has been superb. Living here for 4 years is the best decision I made thanks to the wonderful caring staff. I love my flat and love living here.

Reply from Richard Smith, Marketing Manager at Lloyd Court

Thank you for your kind thoughts about the care and support you are receiving at Lloyd Court.


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Review from Jennifer S (Daughter of Resident) published on 7 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother settled into Lloyd Court very quickly and seems very happy in her new abode.
The staff are very friendly, kind and caring and the complex is fresh, airy and spotless.
We are very grateful for the effort the team are making during these difficult times and for the personal sacrifices regarding
their own work/home commitments.
The activities arranged for the residents are much appreciated by my Mother as she enjoys the stimulation and social interaction.
The only slight disappointment has been the food (optional). It is a pity it is not freshly cooked on the premises as nutrition is so important, particularly when people are more vulnerable.
However, the staff have taken this on board and hopefully, the residents input will sort this out satisfactorily.
We are very lucky Mother is living in such a pleasant place.

Reply from Richard Smith, Marketing Manager at Lloyd Court

Thank you for your kind comments about the care and support provided at Lloyd Court. As you've mentioned, the food isn't part of NorseCare's responsibility at Lloyd Court, but we have taken your comments on board.


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Review from C L (Resident) published on 6 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing negative to say about Lloyd Court. All the staff are kind and efficient.

Reply from Richard Smith, Marketing Manager at Lloyd Court

Thank you for your kind review about care and support at Lloyd Court.


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Current Review Score: 9.8 (9.788)

Overview of Review Score

The Review Score of 9.8 (9.788) out of 10 for Lloyd Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.788 for Lloyd Court is calculated as follows: ( (189 Excellents x 5) + (29 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 226 Ratings = 4.788

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for Lloyd Court is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.

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