Oakes Court

Palmer Way, Downham Market PE38 9UZ
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9.8 42 Reviews
  • Oakes Court, Downham Market
Oakes Court is a comfortable and homely extra care accommodation, where residents have all their personal needs supported at the same time as having an independent lifestyle respected. All carers are highly-qualified and there is a great deal for residents to enjoy and experience, with the property set up to help individuals pursue an active and interesting lifestyle.

Property Information: 40 Properties

  • Flats: 40 one bedroom flats

On Site Care Staff 24/7: Yes

Community Alarm / Careline Service: Yes

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Care Provided by Oakes Court

  • Type of Service
  • Privately Owned
  • Care Offered
  • Dementia
  • Older Person Care

Good to Know

  • Person in charge
  • Victoria Farnham (Manager)

Facilities

  • Bar/Café
  • Dining Room (residents only)
  • Gardens
  • Guest Suite
  • Hairdressing
  • Laundry Service
  • Library
  • Lounge
  • Near Public Transport
  • Restaurant (open to public)
  • Shop

Oakes Court Reviews (42)

Total of 42, showing 1-20
9.8

Oakes Court has a Review Score of 9.8 (9.845) out of 10, based on 6 reviews in the last 2 years. Over all time Oakes Court has 42 reviews.

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Date Published

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Review from F R (Daughter-in-law of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely wonderful friendly place for your residents to make their home and the staff are so welcoming and friendly.
Immaculately clean and fresh. A joy to come visit.
I have been visiting for the last 3 weeks and each time I find the staff to be really pleasant helpful and this makes a great deal
to us as a family knowing our family member is totally cared for thank you.

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Review from Edward J (Son of Resident) published on 1 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into the care home in December 2022. He was made to feel very welcome and settled quite quickly into him being independent with support if needed. He enjoyed joining in with the activities and socialising with the other residents, having lived on his own for many years. The staff always
kept us as a family informed of any changes. They were always friendly, helpful but professional. We found it to be an excellent home for him.

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Review from K B (Resident) published on 15 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't speak highly enough of this well-run care home.
My mother is so happy with her new home.
The staff are kind and caring, my mother is not easy and they understand her needs.
I live overseas and am an only child, so it's comforting to know my mother is in the safest hands.
10 out of 10 Oakes
Court, many, many thanks.

Reply from Victoria Farnham, Manager at Oakes Court

Thank you for sharing this positive feedback and we all find it highly motivating when we hear what we are doing good. We will continue to go above and beyond to make positive changes to the lives of those we care for. Your feedback is important and helps us recognise what is important to our tenants and their families.


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Review from Karen W (Daughter of Resident) published on 15 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very supportive and caring, as well as very responsive. It is always clean and tidy in communal areas. Tenants are encouraged to be independent. There are some nice social activities organised for tenants to join in if they wish. Staff are very obliging to family requests.

Reply from Victoria Farnham, Manager at Oakes Court

Thank you for sharing this positive feedback, as we are all highly motivated when we know we are getting things right for our tenants. We will continue to go above and beyond to make positive changes to the lives of those we care for. Your feedback is important and helps us recognise what is important to our tenants and their families.


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Review from S P (Daughter of Resident) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I must say that the care given to my mum since she moved in, November 2022, has been excellent. In August, she became unwell and the kindness and professionalism shown by all the staff was amazing. Above and beyond what was expected. My mother is much better now due, I am sure, to the dedication of
all involved. Thank you.

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Review from Sue W (Daughter of Resident) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with teh care my mother has received since she came to Oakes Couet. All the team, from the management, team leader, carers and office staff have been so kind and helpful. Any concerns I have regarding Mum's health and well-being are always addressed and resolved. The only issue I have
is the food quality, which does seem poor.

Reply from Victoria Farnham, Manager at Oakes Court

I would like to thank Sue for her positive review and as always, the whole staff team at Oakes will continue to provide a high standard of quality person-centred care to all our tenants. With regards to catering, I will pass the shared comments over to the catering company.


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Review from D P (Daughter of Resident) published on 2 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has recently moved into Oakes Court and everybody has been so kind and caring, helping him to settle into his new flat. It is so lovely to know that he is safe and happy with such lovely staff. Thank you all.

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Review from Ruth S (Daughter of Resident) published on 13 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has recently moved to Oakes Court. We couldn't be more delighted with the way the care team have enabled him to settle in well and feel very comfortable in his new home. He is in a lovely flat with everything he needs to keep his independence but also be secure in the fact that there is a
professional, caring and attentive team available should he require assistance. Everyone couldn't be more friendly or helpful and they have made his move to his new place such a positive experience. There is just such a lovely atmosphere at Oakes Court, it's a very special place, my father knew it was the right place for him from his first visit. I would also like to call out how supportive the management team were in enabling us to move him to Oakes Court.

Reply from Caroline Beale, Customer relationship manager at Oakes Court

Thank you so much for your positive comments on the service and environment provided at Oakes Court, including your recognition of the support you received to make your fathers move possible it is so appreciated.


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Review from S W (Son of Resident) published on 3 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here for just over 2 years and I cannot fault the attention and care she receives, the staff are very attentive and keep me informed of any changes to her situation as I live over 200 miles away. When I visit mother she is also full of praise for all the staff and saying how well
she is looked after. Even during the covid lockdowns I was kept well informed of what was happening at Oakes Court all I can say is carry on the excellent work that you are doing.

Reply from Caroline Beale, Customer relationship manager at Oakes Court

Thank you for your positive feedback on the care and support the team at Oakes Court provides for your mother its reassuring to know that we are getting things right.


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Review from S C (Daughter of Resident) published on 26 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has dementia, and the staff brought to my attention his condition was getting worse. I could see this myself, but I wasn't ready for him to move into the dementia unit. The staff were very kind and caring and convinced me to move into the unit ASAP. Since moving to another room in the dementia
unit, my father seems more happier, and it is the dedication and professionalism of the care staff that made this possible. They are all brilliant.

Reply from Caroline Beale, Customer relationship manager at Oakes Court

Thank you so much for recognising the good work that takes place within Oakes Court on a daily basis your words of encouragement are appreciated.


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Review from J B (Son of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Oakes Court is a lovely and modern Housing with Care home. With self-contained flats linked to communal areas and gardens. The staff and management are welcoming and provide my mother with all the care she needs on a daily basis which is available 24/7. They do an amazing job, especially in these troubled
times. They always keep me informed as to what is happening. I am so grateful for the support they give and highly recommend Oakes Court to others.

Reply from Caroline Beale, Customer relationship manager at Oakes Court

Thank you for your kind words of appreciation for the work we undertake at Oakes Court, it is so rewarding to the whole team when we receive comments like this.


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Review from K A (Son of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall good home.

Reply from Caroline Beale, Customer relationship manager at Oakes Court

Thank you for your positive review on the care and support your mother receives at Oakes Court.


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Review from Deborah S (Friend of Resident) published on 21 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Oakes Court is a very spacious, welcoming place for residents to live. It is very open and light and well built. The management and staff do an excellent job, I'm looking after the residents as well as allowing them their independence. Obviously, it has been a difficult time over the last two years
and more so recently due to two lockdowns. I think they would be in agreeance that it should not have been necessary to shut down the whole place. I understand as I work in social care and many families/friends of residents do not. Would highly recommend this home and hope to see more built.

Reply from Caroline Beale, Customer relationship manager at Oakes Court

Thank you so much in expressing your appreciation for the hard work team Oakes Court demonstrate daily to ensure that our tenants live fulfilled lives whilst being encouraged to achieve their maximum potential. Thank you also for the continued support you give to the home it really is appreciated.


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Review from Tracy R (Daughter of Resident) published on 20 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident here for five years until she passed away recently. Our family will always be grateful to the wonderful staff and management team. During Mum's time here, she was always treated with kindness and compassion, and we always knew she was getting the absolute best care. I can not speak
highly enough of Oakes Court.

Reply from Caroline Beale, Customer relationship manager at Oakes Court

Thank you very much for acknowledging the good work of my team at Oakes Court. Best wishes to you and all the family.


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Review from Kate L (Daughter of Resident) published on 1 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam and dad moved into Oakes Court previously being apart for months despite being married for 60 years.
My dad was in one home, and my mam was struggling on her own in their flat.
My mother looked at Oakes Court, and we campaigned to get them together again living and sharing a bedroom as a married
couple should be.
When Dad finally moved into Oakes Court, he has been smiling and happy again after missing my mum. My mum has been quickly making new friends and joining in with the excellent activities. She has her independence by being able to use the little shop on-site and can have meals in the on-site cafe.
They are both so much happier now.
The staff are lovely, friendly and helpful.
They are well trained and understand elders need to make their own decisions so that they can feel like they are home not ‘in a home’.
Finally, it’s spotlessly clean! They are fully Covid and safeguarding safe.
I would highly recommend this place to other elders and relatives.

Reply from Caroline Beale, Customer relationship manager at Oakes Court

Thank you so much for your positive comments towards the team at Oakes Court; it is appreciated. We are all delighted to know we have made such a difference to both of your parent's lives.


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Review from Gillian N (Sister of Resident) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. Excellent, Excellent throughout. This past demanding year Oakes Court has made sure they have done their utmost to protect residents. The entire home is a credit to the management and staff. Throughout the pandemic, they had no cases of COVID-19 whatsoever. If you have a loved one who needs
care I really recommend this care home.

Reply from Richard Smith, Marketing Manager at Oakes Court

Thank you for your kind comments about the care and support for the tenants at Oakes Court. As it is a housing with care scheme NorseCare are not responsible for the food and drink supplied at the scheme.


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Review from Sue H (Sister of Resident) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in and out of Oaks Court for the past 10 years or more and it is a really lovely place to live. My brother has been in Oaks Court for nearly 5 years in total and I am more than happy with his care. The staff are all wonderful. I am 85 years old and if I ever need to go in care, that is where
I will hope to go. It is more than excellent, it is wonderful.

Reply from Richard Smith, Marketing Manager at Oakes Court

Thank you for your kind words of support for the care provided at Oakes Court.


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Review from C P (Daughter of Resident) published on 10 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident since 2015 and quickly settled happily in the dementia unit. She says the staff are like another family. Throughout, her care has been supportive and respectful with carers often going beyond expected work/resident care. Any small hiccups are generally communicated which
is reassuring to family who equally feels supported!

Reply from Richard Smith, Marketing Manager at Oakes Court

Thank you for your kind comments about the care and support your mother is receiving at Oakes Court.


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Review from D W (Friend of Resident) published on 16 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my friend has required the facilities of Oakes Court, I believe he has found their help and attention extremely good. He says they are kind and helpful, look after him and look out for him, checking to see if he needs anything during the day and night. Due to health problems, help with needs is
essential and this is done on his behalf. He enjoys the lunches that are available and the help with breakfast and teas. I believe he has settled and is much safer at Oakes Court.

Reply from Richard Smith, Marketing Manager at Oakes Court

Thank you for your kind comments about the care and support your friend is receiving at Oakes Court.


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Review from Nigel C (Son of Resident) published on 12 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am delighted that my Mum is in Oakes Court, she is more than happy with her care, especially in these uncertain times. I hope soon we will be able to go and see her more often but I am sure that will be soon. Keep up the good Oakes Court.

Reply from Richard Smith, Marketing Manager at Oakes Court

Thank you for your kind words about the care and support that your mum is receiving at Oakes Court.


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Current Review Score: 9.8 (9.845)

Overview of Review Score

The Review Score of 9.8 (9.845) out of 10 for Oakes Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.845 for Oakes Court is calculated as follows: ( (63 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 71 Ratings = 4.845

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for Oakes Court is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.

Place Vacancies

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Awards / Recognitions (1)

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Meet the Team (1)

Maxine

Maxine Artiss

Job Title: Registered Manager

My staff team always put the tenants at the forefront of everything they do, supporting them at all times to live the lives of their choosing. I support my staff team to achieve their goals and aspirations through coaching and mentoring and assessing diploma qualifications.


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