Oakes Court

Palmer Way, Downham Market PE38 9UZ
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9.8 42 Reviews
  • Oakes Court, Downham Market
Oakes Court is a comfortable and homely extra care accommodation, where residents have all their personal needs supported at the same time as having an independent lifestyle respected. All carers are highly-qualified and there is a great deal for residents to enjoy and experience, with the property set up to help individuals pursue an active and interesting lifestyle.

Property Information: 40 Properties

  • Flats: 40 one bedroom flats

On Site Care Staff 24/7: Yes

Community Alarm / Careline Service: Yes

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Care Provided by Oakes Court

  • Type of Service
  • Privately Owned
  • Care Offered
  • Dementia
  • Older Person Care

Good to Know

  • Person in charge
  • Victoria Farnham (Manager)

Facilities

  • Bar/Café
  • Dining Room (residents only)
  • Gardens
  • Guest Suite
  • Hairdressing
  • Laundry Service
  • Library
  • Lounge
  • Near Public Transport
  • Restaurant (open to public)
  • Shop

Oakes Court Reviews (42)

Total of 42, showing 21-40
9.8

Oakes Court has a Review Score of 9.8 (9.845) out of 10, based on 6 reviews in the last 2 years. Over all time Oakes Court has 42 reviews.

Overall Experience

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Date Published

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Review from T P (Daughter of Resident) published on 21 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Oakes Court in July Covid restrictions in place. The staff at the home welcomed Dad and the care he received was person-centred. Dad was very happy there and as a family, we were extremely pleased that he was able to call Oakes Court his home. The communication between the home,
my dad and family were excellent. Dad passed away in December following a fall. In hospital he passed away.

Reply from Richard Smith, Marketing Manager at Oakes Court

Thank you for taking the time to make these kind comments about the care and support your father received at Oakes Court. We pass on our condolences for your loss.


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Review from Peter W (Son-in-law of Resident) published on 8 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I have been very impressed by the standard of accommodation at Oakes Court and the all-round cleanliness. Most of all, we have been impressed by the quality, friendliness and efficiency of both the staff and the manager. They couldn't have been more helpful during the period of moving-in
my father-in-law and their caring attitude has helped him settle in quickly.

Reply from Richard Smith, Marketing Manager at Oakes Court

Thank you for your kind words about the care and support your father has received at Oakes Court.


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Review from P W (Relative of Resident) published on 6 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother was a resident here, settled in very well, and made welcome. The care was brilliant and the staff is very friendly to visitors and family. Unfortunately, we have just lost "Mother". They couldn't have done more for her or us, especially as things are at present. We wish we could have moved her
in years ago. Wonderful place and would highly recommend it.

Reply from Richard Smith, Marketing Manager at Oakes Court

Thank you for the kind review of the care and support your mother received at Oakes Court, we send our condolences.


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Review from Heather P (Daughter of Resident) published on 15 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was a resident at Oakes Court for several years. When my father died she didn't want to live alone so we showed her various options of where she could move to. She chose Oakes Court and after applying was lucky to be offered a flat within a few weeks. She was happy there. All staff were kind
and considerate to her and became her second family. Whenever she was lonely or upset, they cared for her and during her last few days, especially treated her and us (her family) with dignity and respect.

Reply from Richard Smith, Marketing Manager at Oakes Court

Thank you for this lovely review of the care and support your mum received at Oakes Court and please accept our condolences for your loss.


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Review from D L (Son of Resident) published on 14 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Oakes Court in the region of seven years. She chose to go there so that she wasn't a burden on us (myself, my brother and two sisters). The staff there come across to us like one big happy family and made my mother feel part of that. We were recommended Oakes Court from a very
good friend and we would do the same. Thank you all.

Reply from Richard Smith, Marketing Manager at Oakes Court

Thank you for your kind words about the care and support your mum is receiving at Oakes Court and we're glad we can support her.


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Review from J G (Daughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been cared for for the past two years with great kindness by all the staff at Oakes Court. He was able to be as independent as he needed when he first moved here, then as his dementia progressed and he was moved into the Nook, all his needs were taken care of. He always seemed happy and
relaxed when we visited him, and we are very grateful that Dad was lucky enough to find such a pleasant, caring and safe environment to help him through his later years. Thank you all at Oakes Court.

Reply from Richard Smith, Marketing Manager at Oakes Court

Thank you for this lovely review of the care and support your father received at Oakes Court.


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Review from S T (Daughter of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at Oaks Court for four years. It was the best decision we ever made. Mum was well cared for and very happy there. The staff are friendly and welcoming and go the "extra mile" for their residents. The building is modern and well maintained. I cannot express enough how grateful I am.

Reply from Richard Smith, Marketing Manager at Oakes Court

Thank you for the kind review for the care and support your mother received at Oakes Court.


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Review from S F (Daughter of Resident) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Oakes Court is a wonderful place with lovely, caring staff. It is so well designed. The care given to my mum was first class.

Reply from Richard Smith, Marketing Manager at Oakes Court

Thank you for your kind comments. I will pass on your score for the food and drink. Norse Care is not responsible for this in Housing with Care schemes.


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Review from A P (Daughter of Resident) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very welcoming and friendly. Nothing is too much trouble. Residents are treated with dignity and respect, in a calm, friendly manner. I would have no hesitation in recommending Oakes Court. Excellent in every way.

Reply from Richard Smith, Marketing Manager at Oakes Court

Thank you for your kind comments about the care and support at Oakes Court.


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Review from Tracey M (Daughter of Resident) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum lived at Oakes Court for 6 1/2 years until June 2019. She was very happy there and received excellent care and support in a very friendly environment. As I live quite far away it was very reassuring to know that if the staff/management had any concerns they would always keep me informed. All
the staff were very knowledgable about the residents and were very aware of their individual requirements. A very friendly place I would definitely recommend Oakes Court.

Reply from Richard Smith, Marketing Manager at Oakes Court

Thank you for your kind words about the care and support your mother received at Oakes Court.


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Review from Adrienne G (Daughter of Resident) published on 15 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am deeply concerned about the falling standards in food served. This is I know an ongoing issue regarding hot meals :(
At this stage, I do not feel I could recommend the facility until this has been completely resolved.

Reply from Richard Smith, Marketing Manager at Oakes Court

Thank you for your review of our care service and the time you have taken to provide feedback. We will ensure that your comments on the quality of food are passed back to Norfolk County Council and their chosen catering partner Country Kitchen Foods who operate independently of NorseCare.


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Review from Lynne R (Daughter of Resident) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although this review is dated September it relates to the whole period of my mother's living there - just under 3 years. The care and devotion to duty shown by all staff at Oakes Court is superb. My mother has been treated with such care and respect as if she were family. Communication between us and
staff is extremely good. The staff go out of their way to make life better for the residents. Until very recently I would have said the food was excellent too but sadly this has gone downhill in a big way recently. The quality now being quite poor. This needs resolving. This is the only downside in an otherwise perfectly run facility.

Reply from Richard Smith, Marketing Manager at Oakes Court

Thank you for you kind comments about the care and support your mother receives and we're sorry to hear about your thoughts on the food - I have raised this with the relevant people who provide the catering service at Oakes Court.


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Review from Bridget G (Daughter of Resident) published on 16 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was at Oakes Court for 3 years and passed away there 5th January. I felt so grateful to all the team there because her end of life care allowed her to die in her own home with dignity and her family and friends with her. The district nurse, GP, family and all staff worked together as a team and
provided outstanding care. Mum's family were given support and nothing was too much trouble for the staff. I have many happy memories of Mum's time there and I have told my children I want to go there when I can't care for myself anymore.

Reply from Richard Smith, Marketing Manager at Oakes Court

Thank you for your kind review of Oakes Court at such a sad time for you and your family. Please accept our condolences for your loss.


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Review from Margaret M (Daughter of Resident) published on 16 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother lived at Oakes Court for the last three years of her life. It was so lovely to know that as she was failing in life, she was cared for so lovingly by the staff. As her end approached we were able to spend the last three weeks with her 24/7. Staff were so supportive to us and encouraged us
to help mum to die in the way she would have wished. The end of life care was incredible. The staff went above and beyond and in consequence, a sad occasion is remembered for the love and care shown to us all. Thank you so much Oakes Court.

Reply from Richard Smith, Marketing Manager at Oakes Court

Thank you for taking the time to share your thoughts of Oakes Court at such a sad time. Please accept our condolences for your loss.


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Review from Brenda C (Daughter of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff were all aware of the needs of the elderly and dementia special needs. Also, they were able to display competence in end of life care. All efforts were made to communicate with the family, GP and community nurses and my mother had a pain free and peaceful death.

Reply from Richard Smith, Marketing Manager at Oakes Court

Thank you for your kind words about the care your mother received at Oakes Court. Please accept our condolences for your loss.


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Review from Helen T (Granddaughter of Resident) published on 31 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother was sadly unable to attend my wedding. However, the staff went to extra efforts to help my grandmother feel part of the day by arranging Skype calls and for us to have a camera so a film of the service could be made. It was so kind and very very much appreciated. I loved being able to
see and speak to Nan and I know it meant a lot to her as well.

Reply from richard smith, marketing manager at Oakes Court

Thank you so much for this review, a very emotional day for you and her. We're really looking forward to sharing the film of the service.


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Review from E P (Resident) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is extremely well run by the manager and assistant manager. The caring staff go about their work efficiently and the senior staff are well organised.

Reply from Richard Smith, Marketing Manager at Oakes Court

Thank you for your kind thoughts about the team at Oakes Court


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Review from S B (Daughter of Resident) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative is being looked after so well. I can leave her after visiting and have peace of mind that she is in the best hands possible. The past month, my relative has been ill but the staff are so kind and helpful and have been kind and supportive to me also.

Reply from Richard Smith, Marketing Manager at Oakes Court

Thank you for your kind words about the care and support your relative and you have received from the team at Oakes Court.


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Review from Mark B (Son of Resident) published on 13 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff/carers in my experience are caring and considerate to my mother who is a resident at the care home and suffers from dementia. They form genuine relationships with the residents and I have witnessed their compassion and care on many occasions which has always impressed me. The building, facilities
and environment are always clean and I have never seen anything which would cause me concern and my mother has been in residence for excess of two years. In summery I would have no reservations in recommending both care and environment quality. Well don and thank you all!

Reply from Richard Smith, Marketing Manager at Oakes Court

Thank you for your kind words about the care and support given to your mother at Oakes Court.


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Review from Tina P (Granddaughter of Resident) published on 6 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited my nan at Oakley Court yesterday, as usual the building and grounds were clean and fresh. I took my nan to the restaurant at lunchtime where the food smelt lovely. If I were to suggest any improvements they would be to have quiet music playing in the restaurant and more activities in the communal
area.

Reply from Richard Smith, marketing manager at Oakes Court

Thank you for your kind comments about Oaks Court. I have passed your comments about the restaurant and activities to the manager at the scheme.


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Current Review Score: 9.8 (9.845)

Overview of Review Score

The Review Score of 9.8 (9.845) out of 10 for Oakes Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.845 for Oakes Court is calculated as follows: ( (63 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 71 Ratings = 4.845

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for Oakes Court is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.

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Meet the Team (1)

Maxine

Maxine Artiss

Job Title: Registered Manager

My staff team always put the tenants at the forefront of everything they do, supporting them at all times to live the lives of their choosing. I support my staff team to achieve their goals and aspirations through coaching and mentoring and assessing diploma qualifications.


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