Oakes Court

Palmer Way, Downham Market PE38 9UZ
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9.8 42 Reviews
  • Oakes Court, Downham Market
Oakes Court is a comfortable and homely extra care accommodation, where residents have all their personal needs supported at the same time as having an independent lifestyle respected. All carers are highly-qualified and there is a great deal for residents to enjoy and experience, with the property set up to help individuals pursue an active and interesting lifestyle.

Property Information: 40 Properties

  • Flats: 40 one bedroom flats

On Site Care Staff 24/7: Yes

Community Alarm / Careline Service: Yes

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Care Provided by Oakes Court

  • Type of Service
  • Privately Owned
  • Care Offered
  • Dementia
  • Older Person Care

Good to Know

  • Person in charge
  • Victoria Farnham (Manager)

Facilities

  • Bar/Café
  • Dining Room (residents only)
  • Gardens
  • Guest Suite
  • Hairdressing
  • Laundry Service
  • Library
  • Lounge
  • Near Public Transport
  • Restaurant (open to public)
  • Shop

Oakes Court Reviews (42)

Total of 42, showing 41-42
9.8

Oakes Court has a Review Score of 9.8 (9.845) out of 10, based on 6 reviews in the last 2 years. Over all time Oakes Court has 42 reviews.

Overall Experience

  • 35
  • 7
  • 0
  • 0
  • 0

Date Published

42
0
1
6
36

Review from Derek G (Son of Resident) published on 1 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited the care home prior to being given the chance to get a room/apartment for mother. We were impressed immediately by the facilities and general cleanliness in all areas. Subsequent to mother moving into Oakes Court everything is all we could wish for in terms of staff care, attention and general
friendliness and the feelings that the staff seem to engender in the guests. We have no hesitation in thoroughly recommending them as an exemplary care home. Please reserve me a space!

Reply from Richard Smith, marketing manager at Oakes Court

Thank you for your comments about your first impressions and the fact that those impressions have been supported since your mother has moved in.


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Treated with Dignity

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Value for Money

Review from Andrew T (Son of Resident) published on 6 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother moved here, I have met many of the care workers. Without exception, they have been courteous, friendly, and helpful. One female care worker was so kind and thoughtful that it moved my mother to tears! Staff morale is clearly very high. The stated aims of Oakes Court in its brochure are
most definitely achieved. Actually, the pictures therein do not do justice to the facilities, which have to be seen to be appreciated. I was particularly impressed by the restaurant, especially by the fact that the tables have tablecloths and linen napkins, which are apparently changed daily! As for the food, my mum, who has dietary restrictions and is generally quite fussy about what she eats, said the meals are delicious. Praise indeed for the catering staff! My wife and I, along with my sister and her husband, have peace of mind, knowing that mum is in a safe, secure, and caring environment. Oakes Court truly lives up to its mission statement: "Dignity in everything we do."

Reply from richard smith, marketing manager at Oakes Court

Thank you for taking the time to write these kind words about the care your mother is receiving at Oakes Court. I will ensure your comments about the food are passed on to the kitchen team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.845)

Overview of Review Score

The Review Score of 9.8 (9.845) out of 10 for Oakes Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.845 for Oakes Court is calculated as follows: ( (63 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 71 Ratings = 4.845

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for Oakes Court is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.

Place Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Maxine

Maxine Artiss

Job Title: Registered Manager

My staff team always put the tenants at the forefront of everything they do, supporting them at all times to live the lives of their choosing. I support my staff team to achieve their goals and aspirations through coaching and mentoring and assessing diploma qualifications.


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