The Lawns

Caister Road, Great Yarmouth NR30 4DQ
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10 35 Reviews
  • The Lawns, Great Yarmouth
The Lawns consists of excellent living environments for personal freedoms and independence, at the same time as being ideal for the practice of skilled care as and when it is needed. All carers are highly trained and dedicated to provision that prioritises the needs of clients, at the same time as respecting loved ones and related health expertise.

Property Information: 30 Properties

  • Flats: 30 one bedroom flats

On Site Care Staff 24/7: Yes

Community Alarm / Careline Service: Yes

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Care Provided by The Lawns

  • Type of Service
  • Privately Owned
  • Care Offered
  • Older Person Care
  • Other Care Provided
  • Personal Care

Good to Know

  • Person in charge
  • Carole Nisbett (Manager)

Facilities

The Lawns Reviews (35)

Total of 35, showing 1-20
10

The Lawns has a Review Score of 10 (9.950) out of 10, based on 10 reviews in the last 2 years. Over all time The Lawns has 35 reviews.

Overall Experience

  • 31
  • 4
  • 0
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  • 0

Date Published

35
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25

Review from J S (Resident) assisted by family/friend published on 9 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I enjoy living here, I have settled in well and all the staff help me and look out for me. I enjoy being able to take part in activities and being more social.

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Review from B S (Resident) published on 9 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good staff, helpful and kind.
Nice residents. Lovely clean flat. Plenty of things to do.

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Review from P S (Son of Resident) published on 9 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a lovely clean flat when Mum moved in. Very nice staff, helpful and attentive. There was a great deal of assistance with the formality of moving in, sorting our medication, registering with doctors etc.
Friednly residents, they all look after Mum and take an interest which is lovely.
A good
amount of activities to do. She will never be bored or lonely.
Good security, I feel my mother is safe and secure.

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Review from D S (Daughter of Resident) published on 9 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have peace of mind that Mum is being cared for and her needs met.
It has allowed me to be a daughter again and not her main carer. Mum is more social and enjoys activities and chatting to the other residents.

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Review from A W (Resident) assisted by family/friend published on 5 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very pleasant and attentive. Atmosphere is very friendly. Facilities are good.

Reply from Ann Gooch, Deputy Manager at The Lawns

Thank you for your lovely review, we love to hear that you feel that the Lawns has a Friendly atmosphere and the staff are attentive.


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Review from Gary B (Son of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A member of staff went the extra mile in phoning me when my mother was very upset, which led to a video call very kindly offered by the staff member. The staff member thought a video call would help reduce the upset which it certainly did. I was so so thankful and made the staff member's manager aware
of this. I can never fault any of the staff and I know my mum is being cared for and looked after at a very high standard.

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Review from P A (Resident) published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy being a resident at The Lawns because the staff are excellent, just like everything else here. Good and caring atmosphere (but not enough bingo!).

Reply from Carole Nisbett, Manager at The Lawns

Thank you so much for your lovely review, I am so pleased you are enjoying living at The Lawns and that you are finding the services excellent. We endeavour to provide excellent person-centred care and are always looking at how we can improve upon our services. We will do our best to provide you with more Bingo!


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Review from Wilfred L (Resident) assisted by family/friend published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with all the support and communication that I have received so far. The manager and one member of staff have been helpful and very supportive of me. All the staff here are lovely.
I feel very relaxed and have met some very nice people.

Reply from Carole Nisbett, Manager at The Lawns

Thank you for taking the time to review us, I am so pleased to hear you have settled in well and have met some new people and made new friends. Best wishes.


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Review from Tracey Q (Granddaughter of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So far, I am very pleased with all the communication and support given to my grandad. The manager is very helpful and professional, as are all the support staff that are employed at The Lawns Care Home. Keep up the good work.

Reply from Carole Nisbett, Manager at The Lawns

Thank you for your lovely review, we will strive to keep up our good work for all our lovely tenants, ensuring The Lawns is a place where people love to live and love to work. Best wishes.


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Review from Lynda M (Daughter of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with how my father has settled down. He feels that the staff are lovely and helpful. The communication and support he is receiving are second to none.
I would highly recommend anyone who needs housing and care to go to The Lawns Care Home. Very professional.

Reply from Carole Nisbett, Manager at The Lawns

Thank you for your kind words, it's lovely to hear that you would recommend us, as a team we all strive to do our utmost for the people that live with us so it's always good to hear that we are getting this right. Best wishes.


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Review from Donna H (Friend of Resident) published on 6 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Lawns is a fantastic place. The environment is so friendly and welcoming. The staff are always helpful and the residents are friendly and everyone seems very happy. The place is always clean, nicely decorated and comfortable. The food is nice. As my friend's representative (as he has no family),
I am always treated very well. My friend has recently needed extra help which he has received with an enormous amount of care and dignity. Nothing is too much trouble for the amazing team that work at The Lawns. I always praise it up, as it deserves.

Reply from Ann Gooch, Deputy Manager at The Lawns

Thank you, Donna, for your kind words. We work extremely hard at the Lawns to make sure that all tenants, family, and friends feel like it is their home when living at and visiting the Lawns.


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Review from John S (Resident) published on 4 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I have been here, I have received excellent care. The facilities are very good. The staff are very helpful, and the management also. At the present time, we are in lockdown due to an outbreak of Covid, but this will calm soon, and we will be back to normal.

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Review from I C (Resident) assisted by family/friend published on 4 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since moving to The Lawns a year ago, I have received such care and attention. The staff are friendly and helpful and go out of their way to ensure my needs are met.

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Review from Andrew H (Resident) published on 7 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having lived at The Lawns for nearly three years, I must say that the care and commitment provided by both care staff and management is exemplary. Although, the ethos at The Lawns is independent living, with care as and when needed, nothing is too much trouble for any of the staff, when it comes to
our care and safety. Personally, although my health conditions continue to worsen, my anxiety levels have reduced considerably, due to the reassurance I feel from living here.

Reply from Caroline Beale, Customer relationship manager at The Lawns

Thank you for such a lovely review, your opinion is so important to us to ensure we are offering all our lovely tenants an excellent service, Best Wishes Carole.


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Review from Eileen V (Resident) published on 20 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am satisfied with everything regarding my care. Management and carers are always ready to help, whatever my request may be. Give confidence and security to residents.

Reply from Caroline Beale, Customer relationship manager at The Lawns

Thank you so much for taking the time to write your lovely review. I am so pleased to hear that you are satisfied with everything. Best Wishes Carole – Manager.


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Review from Linda L (Partner of Resident) published on 15 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team of carers are excellent. They have certainly done a sterling job during the lockdown.

Reply from Caroline Beale, Customer relationship manager at The Lawns

Thank you for taking the time to write your lovely review. I am very proud of my care team and what we have all achieved during the pandemic, ensuring our tenants' wellbeing remains at the forefront of everything we do. Best Wishes Carole – Manager.


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Review from John C (Son of Resident) published on 13 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot put into words how caring and attentive the staff at The Lawns are. We feel very grateful that Mum is a resident at The Lawns. All through lockdown, they have gone above and beyond to care for Mum and we would highly recommend it.

Reply from Caroline Beale, Customer relationship manager at The Lawns

Thank you so much for your lovely review, as a team, we all strive to go the extra mile for our lovely tenants and we are always looking at ways to seek continual improvement.


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Review from Lisa C (Daughter-in-law of Resident) published on 2 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't rate the team at The Lawns highly enough, they are fantastic. Mum is treated with such care and dignity, with lots of humour built in. They go the extra mile to care for Mum and ensure her happiness and wellbeing. Whenever we pick her up, she always tells us how kind the ladies are. We feel very
fortunate that Mum lives at The Lawns and would highly recommend it. Such a professional and caring team.

Reply from Caroline Beale, Customer relationship manager at The Lawns

Dear Lisa, many thanks for your lovely review and your very kind words. Kindest regards, Carole (Manager).


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Review from Mark V (Friend of Resident) published on 20 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff. A lovely safe environment for residents. Lots of activities to take part in. All the team are brilliant. Even more so during the very difficult times we have all had to endure recently.

Reply from Caroline Beale, Customer relationship manager at The Lawns

Thank you for your kind words, we love doing activities with the residents and am so glad they enjoy them.


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Review from Helen C (Daughter of Resident) published on 13 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living at The Lawns since April this year. She has been made welcome and the care she receives from all of the staff is exceptional. The professionalism from the manager and her team is second to none and they have gone out of their way in assisting her everyday needs. There are many
activities which she is encouraged to attend and enjoys and this has enabled her to meet and mix with other residents. I cannot recommend the Lawns highly enough and thank them for all they do.

Reply from Caroline Beale, Customer relationship manager at The Lawns

Thank you so much, Helen, for taking the time to write such a wonderful review, as a team we are all very proud of where we work and are committed to ensuring our tenants lead the best life possible.


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Current Review Score: 10.0 (9.950)

Overview of Review Score

The Review Score of 10 (9.950) out of 10 for The Lawns is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.950 for The Lawns is calculated as follows: ( (115 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 120 Ratings = 4.95

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for The Lawns is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.

Place Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

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Carole Nisbett

Job Title: Registered Manager

Joined: 2011

I have worked in the care industry all my working life. I have experience working in both residential and housing care settings. I have been a Care Manager for 20 years, 11 of those years were spent managing a Residential Care home and then moving on to manage The Lawns. I have a Registered Managers Award and Level 4 in Health & Social Care and along with that my National Examining Board in Supervisory Management. My expertise lies with being very much a people person and having the skills to create an environment where people ‘love to live and love to work’. We are extremely proud to have been awarded an overall ‘Outstanding’ with outstanding awards in the Well Led, Caring and Responsive areas of the inspection.


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