The Lawns

Caister Road, Great Yarmouth NR30 4DQ
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10 35 Reviews
  • The Lawns, Great Yarmouth
The Lawns consists of excellent living environments for personal freedoms and independence, at the same time as being ideal for the practice of skilled care as and when it is needed. All carers are highly trained and dedicated to provision that prioritises the needs of clients, at the same time as respecting loved ones and related health expertise.

Property Information: 30 Properties

  • Flats: 30 one bedroom flats

On Site Care Staff 24/7: Yes

Community Alarm / Careline Service: Yes

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Care Provided by The Lawns

  • Type of Service
  • Privately Owned
  • Care Offered
  • Older Person Care
  • Other Care Provided
  • Personal Care

Good to Know

  • Person in charge
  • Carole Nisbett (Manager)

Facilities

The Lawns Reviews (35)

Total of 35, showing 21-35
10

The Lawns has a Review Score of 10 (9.950) out of 10, based on 10 reviews in the last 2 years. Over all time The Lawns has 35 reviews.

Overall Experience

  • 31
  • 4
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Date Published

35
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25

Review from Andrew B (Son of Resident) published on 11 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here for many years. The staff are absolutely 100% committed to their job and are so friendly and caring. Could not recommend the Lawns highly enough. Keep up the excellent work. Thank you.

Reply from Caroline Beale, Customer relationship manager at The Lawns

Thank you so much for taking the time to share your lovely comments with us, we are delighted with this review.


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Review from J K (Son of Resident) published on 17 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the care and set up at The Lawns highly enough. My 93-year-old mother has literally had a new lease of life having been lucky enough to move there. Nothing is too much trouble for the lovely staff, and all her needs are taken care of with kindness and dignity. It is wonderful that she
is happy again.

Reply from Richard Smith, Marketing Manager at The Lawns

Thank you for your kind comments about the care and support provided to your mother at The Lawns.


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Review from M T (Resident) assisted by family/friend published on 16 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just moved to The Lawns. Everyone is friendly and I feel safe and secure.

Reply from Richard Smith, Marketing Manager at The Lawns

Thank you for your comments, and it's pleasing to hear how well you've settled at The Lawns.


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Review from J H (Daughter of Resident) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has recently moved to The Lawns. She has been welcomed by all staff and now has a new lease of life.

Reply from Richard Smith, Marketing Manager at The Lawns

Thank you for your kind comments about The Lawns, we're pleased your mum has settled well.


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Review from Valerie N (Daughter of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum recently moved to The Lawns, the staff have been welcoming since day one. Mum has a new lease of life enjoying the activities and mixing with other residents. She has her lunch cooked daily. It is such a relief to her family knowing she is being looked after so well.

Reply from Richard Smith, Marketing Manager at The Lawns

Thank you for your kind comments about the care and support your mum is receiving at The Lawns.


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Review from A H (Grandson of Resident) published on 1 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Lawns is always a friendly, happy, clean, safe and welcoming environment. One of the best homes in Great Yarmouth and Gorleston. All staff are all of a high calibre and serve to do their best for the residents. This is the perfect place for my Grandad to live in. It would be nice to see the staff's
hard work recognised more though. I wouldn't hesitate to recommend The Lawns. I would like to suggest that hall lights are turned off in the day as this is a waste of electricity and for the radiators to be able to be turned off in the summer as temperatures are unbearable!

Reply from Richard Smith, Marketing Manager at The Lawns

Thank you for your kind and supportive comments about the care and support your Grandad is receiving at The Lawns. We will pass on your comments about the lights and radiators to the landlords of the scheme.


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Review from Patricia C (Sister of Resident) published on 11 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my brother moved into The Lawns last year he is happy and more confident. He mixes with the residents for lovely dinners and activities which also has helped with his mobility. The flats are lovely, well equipped with a fabulous wet room which enables him to shower himself which he could not do
before. Knowing he is being cared for 24 hours a day and so well is such a relief for myself and the family. I cannot praise the Manager and staff enough; they are so caring and nothing is too much trouble.

Reply from Richard Smith, Marketing Manager at The Lawns

Thank you for your kind review, we are pleased that you feel so content with the care and support he is receiving at The Lawns.


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Review from N A (Sister of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother moved into The Lawns last year and it has given him a new lease of life. He is so much happier the difference is amazing. It's lovely to hear him laugh again. The individual living arrangements enable residents to have privacy when they wish. There are regular activities. The Lawns arrange
prescriptions and dispense medications. My brother enjoys the meals and is thriving on the regular assistance received from cheerful staff. The manager should be highly praised for the way this home is managed.

Reply from Richard Smith, Marketing Manager at The Lawns

Thank you so much for your lovely review of The Lawns and the care and support your brother is receiving.


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Review from L B (Relative of Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The concept of The Lawns is brilliant. It provides facilities for independence, semi independence and full care. It is well maintained and a welcoming environment. The staff are professional but friendly and relaxed with residents and visitors. There are always activities going on both indoors and outdoors.
The garden with its colourful planters is charming. The residents always look happy and involved, saying hello to visitors and waving to each other. Importantly the staff are local and often know where the residents have lived and can share past experiences.

Reply from Richard Smith, Marketing Manager at The Lawns

Thank you for your kind review of The Lawns.


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Review from Reginald N (Resident) published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is the best I have stayed in or visited. The management and staff are first class. The home is a 'home from home' - having your own furniture makes it that.
The activities are the best but lacking support from some of the residents mainly from lack of mobility.

Reply from Richard Smith, Marketing Manager at The Lawns

We're very pleased and flattered by your comments about The Lawns - thank you for your feedback.


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Review from James G (Son of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted in April 2017 and has settled in very well. I cannot praise the staff and facilities highly enough. They are friendly, professional and nothing is too much trouble. The flat my mother has is modern and well equipped for her needs. It is always kept clean and tidy.

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Review from Jayne H (Daughter of Resident) published on 25 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Lawns gives excellent care to its residents there. They are also very caring and have time for all the residents no matter how small the problems, they take their time to talk to the resident and are very patient with them. I am very happy for my mother to be in their care.

Reply from Richard Smith, Marketing Manager at The Lawns

Thank you for your kind words about the care and support your mother is receiving at The Lawns.


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Review from Jennifer M (Daughter-in-law of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn't ask for better care for Mum. The staff are caring and treat her with respect and dignity. The staff come asap if Mum needs help.
The dinners are excellent and there are always activities going on. The cleaners do their job excellently as do the laundry ladies.
Couldn't wish for a better
place for Mum to live.
Thank you!

Reply from Richard Smith, Marketing Manager at The Lawns

Thank you for these lovely comments about the care and support your mum is receiving at The Lawns.


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Review from Bridgette A (Daughter of Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum and Dad have been in The Lawns for two years now. I am truly grateful for the kindness and caring they get. They are well looked after, washed every day, clean clothes on. If they are wet they change them straight away. No food is better, a wide choice to choose. So lucky they are in there as
looked after so well and so kind to every person in there. I go every day to see them and someone is always around if you need them. It's like one big family, so clean and kind. I could not wish for anything more. A beautiful and loving caring place to be in. Thank you The Lawns.

Reply from Richard Smith, Marketing Manager at The Lawns

Thank you for your lovely kind words about the care and support your parents receive at The Lawns.


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Review from Jane R (Daughter of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum arrived here is January after 12 weeks of respite. She was in a dreadful state.
We feared her dementia had taken her away from us. Within 2 weeks, we had her back. this was due to the amazing staff and facilities here. Everyone from cleaner to management shows such kindness and patience, mum is
blossoming. The activities are well suited and appropriate. Mum is so busy the whole family can now relax and spend quality time with her.
A huge thank you.

Reply from Richard Smith, Marketing Manager at The Lawns

Thank you for your kind thoughts about your Mum's care at The Lawns.


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Current Review Score: 10.0 (9.950)

Overview of Review Score

The Review Score of 10 (9.950) out of 10 for The Lawns is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.950 for The Lawns is calculated as follows: ( (115 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 120 Ratings = 4.95

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for The Lawns is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.

Place Vacancies

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Awards / Recognitions (1)

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Meet the Team (1)

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Carole Nisbett

Job Title: Registered Manager

Joined: 2011

I have worked in the care industry all my working life. I have experience working in both residential and housing care settings. I have been a Care Manager for 20 years, 11 of those years were spent managing a Residential Care home and then moving on to manage The Lawns. I have a Registered Managers Award and Level 4 in Health & Social Care and along with that my National Examining Board in Supervisory Management. My expertise lies with being very much a people person and having the skills to create an environment where people ‘love to live and love to work’. We are extremely proud to have been awarded an overall ‘Outstanding’ with outstanding awards in the Well Led, Caring and Responsive areas of the inspection.


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