St Augustine's Place

Addison Road, Gorleston, Great Yarmouth NR31 0PA
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8.1 23 Reviews
  • St Augustine's Place, Great Yarmouth
St Augustine's Place provides skilled and qualified carers who are committed to respecting independent living and helping residents achieve a fulfilling lifestyle. Any care provision provided is personalised to requirements and organised with long-term well-being and satisfaction in mind.

Property Information: 35 Properties

  • Flats: 20 one bedroom flats
  • Bungalows: 15 one bedroom bungalows
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Care Provided by St Augustine's Place

  • Type of Service
  • Privately Owned
  • Care Offered
  • Older Person Care
  • Other Care Provided
  • Personal Care

Good to Know

  • Person in charge
  • Danielle Bullent (Manager)

Facilities

  • Dining Room (residents only)
  • Gardens
  • Laundry Service
  • Lounge

St Augustine's Place Reviews (23)

Total of 23, showing 21-23
8.1

St Augustine's Place has a Review Score of 8.1 (8.095) out of 10, based on 7 reviews in the last 2 years. Over all time St Augustine's Place has 23 reviews.

Overall Experience

  • 16
  • 3
  • 0
  • 1
  • 3

Date Published

23
0
0
7
16

Review from Vicky K (Daughter of Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into St Augustine's in January. He is happier than he has been in the last ten years.
The staff are excellent, very friendly. Everywhere is always very clean. All of my father's needs, he is 88, were recognised almost immediately.
I cannot praise St Augustine's enough.

Reply from Richard Smith, Marketing Manager at St Augustine's Place

Thank you for your kind comments, lovely to hear how well your father has settled into St Augustine's.


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Review from Chris A (Son of Resident) published on 14 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Once it was clear that Mum and Dad needed more care than they could receive in their own home, we looked for somewhere safe and convenient for them. This turned out to be St Augustines Place, a purpose-built facility with self-contained internal flats which were ideal for their needs. They spent two
happy years before sadly passing away in December 2016, two weeks apart.


The building has a friendly feeling with a large communal lounge and dining room. The internal flats are a reasonable size and located all on one level which was key to senior people with poor mobility. The staff all work very hard to maintain a respectful yet personal approach to the care they provide. A special mention must go to the team leader whose level of care as well as friendliness we found exceptional.


I have no hesitation in recommending St Augustine's Place if you are looking for self-contained housing with care and we will always be grateful for the time both Mum and Dad enjoyed there together.


Reply from Richard Smith, Marketing Manager at St Augustine's Place

Thank you for your kind words about St Augustine's Place and please accept our condolences for your loss.


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Review from Dorothy D (Partner of Resident) published on 10 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Partner had been a resident for about 18 months and during that time he gradually became increasingly disabled and died in December 2016.
The care he was given by the staff and carers was amazing. He could not have received better care in the private nursing home.
I am so grateful to them and
we knew when the family weren't with him the carers would be popping in giving him food and drinks.
Really I cannot praise them highly enough and they have my eternal thanks for keeping comfortable right to the end.

Reply from Richard Smith, Marketing Manager at St Augustine's Place

Thank you for your kind works about the care your partner received whilst at St Augustine's, please accept our condolences for your loss.


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Current Review Score: 8.1 (8.095)

Overview of Review Score

The Review Score of 8.1 (8.095) out of 10 for St Augustine's Place is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.6 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.595 for St Augustine's Place is calculated as follows: ( (44 Excellents x 5) + (11 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) + (24 Very Poors x 1) ) ÷ 84 Ratings = 3.595

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for St Augustine's Place is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.5 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.

Place Vacancies

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Awards / Recognitions (1)

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Meet the Team (1)

Danielle

Danielle Bullent

Job Title: Registered Manager

Joined: 2021

Danielle started with NorseCare in July 2021 and has been the Registered manager of St Augustine's Place since June 2022.


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