Margery Girling House

Gosford Way, Felixstowe IP11 9PE
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8.0 8 Reviews
  • Margery Girling House, Felixstowe
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Care Provided by Margery Girling House

  • Type of Service
  • Privately Owned
  • Care Offered
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Other Care Provided
  • Personal Care

Good to Know

  • Person in charge
  • Lorraine Bone (Service Manager)

Facilities

  • Gardens
  • Guest Suite
  • Hairdressing
  • Laundry Service
  • Library
  • Lift
  • Lounge
  • Near Public Transport
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Margery Girling House Reviews (8)

8.0

Margery Girling House has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Margery Girling House has 8 reviews.

Overall Experience

  • 7
  • 1
  • 0
  • 0
  • 0

Date Published

8
0
0
1
7

Review from David J (Son of Resident) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum lived at Margery Girling House for over 5 years. What a lovely place! Individual apartments, communal activities and great care. The staff are excellent and the place is well run. We always hoped that it would be Mum's home for the rest of her life, but sadly she had to move due to declining
health.

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Review from Nicholas D (Son of Resident) published on 25 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During the past year, I have had no worries about my mother being looked after by the team at Margery Girling House. The staff have been fantastic from the cleaners to the office staff and carers, they have worked as one and I can't thank them enough.

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Review from Damian C (Friend of Resident) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I accompanied my client to visit her son here and was mightily impressed with the whole set up. It is beautifully clean and he has a lovely room with plenty of light and air. The staff are very approachable and friendly.

Reply from Andrew Regent, Orwell Manager at Margery Girling House

Thank you for taking the time to provide us with feedback. We are pleased you are impressed with the service and I will make sure the team hear the positive comments too.


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Review from Beatrice A (Resident) assisted by family/friend published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Margery Girling House is an extremely good place to live. All aspects of care are well provided and the staff are all lovely people. The only thing I think could be improved is more activities during some holiday periods when there is no cover for the activity organiser.

Reply from Andrew Regent, Orwell Manager at Margery Girling House

Thank you for taking the time to provide us with feedback. We take on board your suggestion regards holiday cover and see if we can find an alternative way to provide activities at these times.


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Review from Ralph R (Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I came to Margery Girling House July 2017 and we did not regret the move for one second. It's comfortable, organised and the services are excellent. The staff are most helpful and efficient in every way that I can think of. My gratitude is unbounded of the many ways they help me, making
my bed, cooking various dishes in the microwave oven and removing rubbish, newspapers and the like, they are splendid people and so happy doing it too.

Reply from Andrew Regent, Manager at Margery Girling House

Thank you so much for taking the time to provide us with feedback. We are so pleased that your experience with us has been so positive, I will ensure that your comments are passed to the team at Margery Girling. Thank you.


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Review from Margery G (Resident) published on 11 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived at Margery Girling for the last 9 and a half years very happily. I have been looked after very well by all the staff from the cleaners through to the managers. Someone is always ready to help - to listen and to make sure any problems are resolved.


Margery Girling is a pleasant place

to live, very clean, airy and the surroundings kept tidy. I hope I have many more years here.

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Review from Don G (Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am here with my wife who has dementia and since July 2014 and we are both extremely happy and satisfied with the decision to come to live here. It was the best joint decision we have ever made! We have to bed ground floor flat, with a delightful garden, which we both enjoy. The staff are always pleasant
and helpful and nothing is ever too much trouble.

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Review from Lesley W (Daughter of Resident) published on 5 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall experience is very very good. Good leadership and senior carers who attend to any queries/problems promptly, I am kept informed of any developments. Staff are caring and compassionate only one experience which was negative, this was addressed and resolved efficiently. Staff accommodate my mother's
choices which is not always easy and I thank then for that. The whole setting is warm, clean and welcoming. My mother is very happy living at Margery Girling House and is very fond of the staff.

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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Margery Girling House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Margery Girling House is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for Margery Girling House is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.

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