Levington Court Reviews (3)
Levington Court has a Review Score of 8.0 (7.958) out of 10, based on 2 reviews in the last 2 years. Over all time Levington Court has 3 reviews.
Review from D K (Daughter of Resident) published on 23 June 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Hayley Cheshire, Older Person Operational Manager at Levington Court
Thank you for your lovely comments, we will ensure the team gets to read these.
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Care / Support
Cleanliness
Treated with Dignity
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Safety / Security
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Value for Money
Review from L A (Sister of Resident) published on 12 June 2023
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D L (Resident) published on 11 December 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Andrew Regent, Manager at Levington Court
Thank you for taking the time to leave us with positive comments. We are pleased that we were able to support you and that you found the care and attention worthy of an excellent rating.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Overview of Review Score
The Review Score of 8.0 (7.958) out of 10 for Levington Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.458 for Levington Court is calculated as follows: ( (15 Excellents x 5) + (6 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 24 Ratings = 4.458
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)
The 5 points relating to the number of Positive Reviews for Levington Court is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.
