Pitches View Reviews (1)
Pitches View has a Review Score of 1.8 (1.833) out of 10, based on 1 reviews in the last 2 years. Over all time Pitches View has 1 review.
Review from C H (Resident) assisted by family/friend published on 23 November 2023
Submitted via Postal Card •
Report
Overall Experience
1.0 out of 5
Lack of empathy. dignity and respect for resident.
Lack of communication between management and carers.
Name badges are not worn which is not helpful to someone who has Alzheimer's.
Bare minimum help given to the resident.
Cleaning
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Overview of Review Score
The Review Score of 1.8 (1.833) out of 10 for Pitches View is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 1.8 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 1.833 for Pitches View is calculated as follows: ( (4 Satisfactorys x 3) + (2 Poors x 2) + (6 Very Poors x 1) ) ÷ 12 Ratings = 1.833
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)
The 5 points relating to the number of Positive Reviews for Pitches View is based on 1 Positive Reviews in the last 24 months and is calculated as follows: = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.
