Steeple View

Reeds Way, Stowupland, Stowmarket IP14 4BW
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7.6 9 Reviews
  • Steeple View, Stowmarket
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Care Provided by Steeple View

  • Type of Service
  • Privately Owned
  • Care Offered
  • Older Person Care
  • Other Care Provided
  • Meals Prepared On-site
  • Personal Care

Good to Know

  • Person in charge
  • Samantha Hayward (Service Manager)

Facilities

  • Cleaning
  • Close to Local shops
  • Dining Room (residents only)
  • Gardens
  • Guest Suite
  • Hairdressing
  • Hobby / Activities Room
  • Housework
  • Laundry Service
  • Lift
  • Lounge
  • Near Public Transport
  • Shopping
  • Wheelchair Access
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Steeple View Reviews (9)

7.6

Steeple View has a Review Score of 7.6 (7.583) out of 10, based on 1 reviews in the last 2 years. Over all time Steeple View has 9 reviews.

Overall Experience

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Date Published

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Review from Mary J (Resident) published on 27 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here in February 2023. I like living here. The carers are very helpful. I do use a wheelchair and have a problem to reach things in the kitchen. It would be lovely to have a chef here. My experience of Steeple View is good.

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Review from E C (Niece of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst visiting the scheme over the Xmas period, management and staff tried really hard to make this an enjoyable time for the residents.
The scheme was very warm and welcoming and it seemed that everyone was having a good time. Xmas music was playing and it looked very festive with the tree and decorations.
(They even had icicles outside).
The scheme doesn't feel like a care home, everyone is so friendly and helpful.

Reply from Andrew Regent, Manager at Steeple View

Thank you for taking the time to give us feedback of your experiences at Steeple View. We are pleased you found your Christmas visit enjoyable for yourself and relative, its a special time and we do try hard to capture that sparkle. I have passed on you comments to the team who were delighted.


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Review from J N (Daughter of Resident) published on 22 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Steeple View Care Home is an absolute gem. We were delighted to obtain a flat for our mother, who has early onset Alzheimer's, one year ago. She is happy and very well cared for in every respect and we can relax in the assurance that she has 24-hour care and attention.
As others mention, Steeple View
is modern, light and bright, and does not have the typical 'air' of care homes. The staff (senior management, carers, admin team and caterers) have been unfailingly pleasant and helpful from day one. They appear to be a very stable team, with little change of staff over the past year.
The caterers provide superb lunches in the communal dining room, which gives an opportunity for socialising. We are extremely pleased with all the care and attention provided. E-mails and enquiries are responded to immediately, including those sent during evenings and weekends. We highly recommend Steeple View, you will not find anything better in the area.

Reply from Andrew Regent, Supported Housing & Care Manager at Steeple View

Thank you for taking the time to leave such a glowing review, I will ensure the team learn about your positive experience.


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Review from Tim N (Son of Resident) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living at Steeple View for ten months and is happy living there. I think the environment is very clean and pleasant and the staff are very helpful and approachable. I feel my mother is in a safe, caring environment and the manager always responds quickly to any questions or concerns.

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Review from E C (Daughter-in-law of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother moved in on January 2017 after being recommended by 2 other people's parents we know and it is all they said it was. Since then we have recommended another mother and all 4 are friends and very happy. Our mother described it like having "servants" who do everything for you, that the carers
go "over and above" to please and are all lovely and she is fussy! She has really settled after 55 years in her previous home.

Reply from Gemma Boyle, Admin at Steeple View

Hi. Thank you very much for your review for the team at Steeple View! We are pleased to hear that your Mother has settled in well and enjoys socialising with her friends. We will pass your kind comments on to the team. Many thanks, Gemma.


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Review from E E (Daughter of Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is very happy at Steeple View. He receives good care. If I have any queries they are sorted quickly and efficiently. Could have more activities for the residents.

Reply from Andrew Regent, Manager at Steeple View

Thank you for taking the time to make comments on our service. We value your feedback and acknowledge your suggestion regards activities. The team at Steeple View do consult with our tenants to host activities but we will ensure that this is given more attention.


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Review from Nigel H (Son of Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family gets great peace of mind knowing mum is so well looked after. Every member of the care team who I have come across is attentive to mums personal care plan and speaks to mum with respect. An example of attention to detail would be last night when they called to confirm Christmas arrangements
e.g. would mum be out with us or having lunch there. Certainly, if you needed role models of how to care for a dementia sufferer with dignity and respect go to Steeple View.

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Review from Margaret H (Daughter of Resident) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I didn't know places like Steeple View existed and am amazed at the clean, comfortable, well-supported facility it offers. The staff are lovely and aware of tenants needs. The communal facilities are second to none and the house has a welcoming atmosphere. From the moment you enter the main foyer, there
are no obvious air fresheners to mask any kind of odours/smells that are usually associated with elderly environments. It's relaxed, spotless, even the current redecoration is just refreshing and not obviously necessary. A beautiful place for the elderly to reside when needing support.

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Review from C P (Son of Resident) published on 17 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother settled in very quickly. She loves her flat. Management and staff are professional and caring. The building is sound. The only negative comment is the lack of group activities, although with the new manager this seems to be improving.

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Current Review Score: 7.6 (7.583)

Overview of Review Score

The Review Score of 7.6 (7.583) out of 10 for Steeple View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.583 for Steeple View is calculated as follows: ( (8 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 12 Ratings = 4.583

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for Steeple View is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.

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