William Wood House

School Street, Sudbury CO10 2AW
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7 Reviews
  • William Wood House, Sudbury
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Care Provided by William Wood House

  • Type of Service
  • Privately Owned
  • Care Offered
  • Older Person Care
  • Other Care Provided
  • Personal Care

Good to Know

  • Person in charge
  • Adele Brewer (Service Manager)

Facilities

  • Cleaning
  • Close to Local shops
  • Gardens
  • Lounge
  • Near Public Transport
  • Shopping
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William Wood House Reviews (7)

Over all time William Wood House has 7 reviews.

Overall Experience

  • 4
  • 0
  • 1
  • 1
  • 1

Date Published

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7

Review from Colin W (Husband of Resident) published on 6 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a resident, my wife has been in William Wood House since June 2022. The care and attention she has received from the staff, have been excellent. The strain on my and my wife's life has been greatly reduced, knowing that she is being cared for by a great team.

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Review from David C (Son of Resident) published on 29 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I regularly get the impression that the primary focus is about money and not care at all. The staff at WWH house come and go (apart from those who have nowhere else to go). Just this year alone, my 89-year-old mother had an oven that broke and waited over a month for a replacement. We reported
a huge stain on the bathroom ceiling to which they stated it was a leak that had been fixed but never any offer to make good.
As Power of Attorney, all invoices should come through me but they still disregard this instruction (Orwell finance) and cause unnecessary upset to an 89-year-old lady.
I always get the impression they do not care at all.

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Review from Kevin M (Nephew of Resident) published on 4 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

If I were to score this care home, it would be 1 out of 10. Poor at best with the care and attention missing.

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Review from Judith M (Daughter-in-law of Resident) published on 19 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late mother in law lived at William Wood House for over 3 years. They were extremely happy years for her and us as a family. The staff worked hard to give her respect, dignity and involvement with her care at all times. They also involved us in their decision making when needed. She felt safe and
comfortable throughout her tenure until she passed away just before Christmas 2018. Staff were very supportive to my husband and me afterwards. William Wood House is a great residential home where people are treated as individuals and their needs are met accordingly. We would have no hesitation in recommending it to other families as a place of well being for their loved ones.

Reply from Andrew Regent, Manager at William Wood House

Thank you for this positive review. I will ensure this is shared with the team at William Wood House.


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Review from O K (Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived here for the past year and can honestly say I am settled and I am very happy.
I am pleased to call this my home.
The care I get is second to none in every section and by everyone.

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Review from Margaret R (Resident) assisted by family/friend published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Food is competent, would be good to have fish occasionally. I suggest it may be that fish is too expensive, I'm thinking of dried haddock steamed with plenty of butter.
I have been here for 3 years plus and have never attempted to run away.
Please note insufficient main staff have to rush to get
to who is next on their list.

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Review from I B (Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good well cared for and very helpful in regards to cleaning and food very good.

Reply from Gemma Boyle, Admin at William Wood House

Dear Irene
Thank you for your review regarding the team at William Wood House. I will be sure to pass on your comments to the manager and the team.
Kind regards
Gemma


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Overview of Review Score

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Awards / Recognitions (0)

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