2.1

Harry Caplan House has a Review Score of 2.1 (2.100) out of 10, based on 1 reviews in the last 2 years. Over all time Harry Caplan House has 1 review.

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Review from T A (Daughter of Resident) published on 14 February 2024
Submitted via Website • Report

Overall Experience

As a family member of my resident 'Mum' at Harry Caplan House and one of four of my mum's children I conduct this review on behalf of us all. We were not happy with the care afforded to our Mother. We would go as far as to say it was appalling and we gave notice and moved our mum out of there.
One

example; each time we voiced ourselves in regards to helping my mother, in any way, the staff see it as a negative thing and would not work with us to support our mother i.e. every time we voiced something or complained informally, it was taken negatively.
The communication from the care home was not good as they do not listen well, think they know everything and will not work in partnership for the greater good of their residents. They do not like residents who can challenge processes. There are a few members of staff that have worked within the home for a lot of years and they seem to have lost their care and compassion for the job.

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Current Review Score: 2.1 (2.100)

Overview of Review Score

The Review Score of 2.1 (2.100) out of 10 for Harry Caplan House is based on a) the Average Rating and b) the number of positive Reviews.

a) The Average Rating is 2.1 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

The Average Rating of 2.100 for Harry Caplan House is calculated as follows: ( (1 Goods x 4) + (4 Satisfactorys x 3) + (5 Very Poors x 1) ) ÷ 10 Ratings = 2.1
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

The 5 points relating to the number of Positive Reviews for Harry Caplan House is based on 1 Positive Reviews in the last 24 months and is calculated as follows: = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.

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Harry Caplan House

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