Sunley Court Reviews (1)
Sunley Court has a Review Score of 7.8 (7.750) out of 10, based on 1 reviews in the last 2 years. Over all time Sunley Court has 1 review.
Review from Tina P (Daughter of Resident) published on 13 July 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
The gardens are beautiful and a great place to walk or sit. The great-grandchildren love visiting and playing in the garden with her.
Meetings are held for residents and families to discuss any ideas so nobody is kept feeling unheard. Also, if we’ve ever had any worries, they are dealt with immediately, which is a great comfort. The manager is always available to help with any form filling I may need to do too, which is brilliant.
Knowing that Mum is happy, safe and cared for means so much to me and my sister (who lives abroad).
It’s such a lovely way to grow old. Thank you all for giving us peace of mind.
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Overview of Review Score
The Review Score of 7.8 (7.750) out of 10 for Sunley Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.750 for Sunley Court is calculated as follows: ( (10 Excellents x 5) + (1 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 12 Ratings = 4.75
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)
The 5 points relating to the number of Positive Reviews for Sunley Court is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.
