Tavistock Court Reviews (1)
Tavistock Court has a Review Score of 1.3 (1.333) out of 10, based on 1 reviews in the last 2 years. Over all time Tavistock Court has 1 review.
Review from N R (Resident) published on 18 June 2024
Submitted via Website •
Report
Overall Experience
1.0 out of 5
Reply from Rebecca Demott, Senior Communications Officer at Tavistock Court
Hello, I'm sorry to hear this. I understand that you're in regular contact with your Independent Living Scheme Manager, who is happy to discuss these issues further with you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Overview of Review Score
The Review Score of 1.3 (1.333) out of 10 for Tavistock Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 1.3 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 1.333 for Tavistock Court is calculated as follows: ( (2 Satisfactorys x 3) + (10 Very Poors x 1) ) ÷ 12 Ratings = 1.333
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)
The 5 points relating to the number of Positive Reviews for Tavistock Court is based on 1 Positive Reviews in the last 24 months and is calculated as follows: = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.
