Burnside Court Reviews (1)
Burnside Court has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Burnside Court has 1 review.
Review from Ian R (Resident) published on 6 August 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Everyone is very good to get on with, they are also very professional, friendly and polite too, I have found that since I came to see Burnside Court in 2020.
A number of us
Burnside Court is a very nice place to live, it is very quiet too.
It is a very nice place to retire to, the meals are very good that we have in the dining room at lunchtime.
Reply from Louise Clarke, Location Manager at Burnside Court
Thank you for taking the time to leave us a review and providing your valuable feedback. We're glad to hear that everyone is friendly and helpful. We hope you'll continue to be happy in your home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Overview of Review Score
The Review Score of 8.0 (8.000) out of 10 for Burnside Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
-
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Burnside Court is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
-
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)
The 5 points relating to the number of Positive Reviews for Burnside Court is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.
