Hartfields Retirement Village

Bishop Cuthbert, Middle Warren, Hartlepool TS26 0US
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7.4 3 Reviews
  • Hartfields Retirement Village, Hartlepool
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Care Provided by Hartfields Retirement Village

  • Type of Service
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Older Person Care
  • Other Care Provided
  • Meals can be delivered to residents own homes
  • Meals Prepared On-site
  • Personal Care

Good to Know

  • Person in charge
  • Lynne Lee (Registered Care Manager)

Facilities

  • Bar/Café
  • Gardens
  • Guest Suite
  • Gym
  • Hairdressing
  • Hobby / Activities Room
  • Jacuzzi / Hydro Pool
  • Laundry Service
  • Library
  • Lift
  • Lounge
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Restaurant (open to public)
  • Shop
  • Shopping
  • Swimming Pool
  • Wheelchair Access
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Hartfields Retirement Village Reviews (3)

7.4

Hartfields Retirement Village has a Review Score of 7.4 (7.382) out of 10, based on 3 reviews in the last 2 years. Over all time Hartfields Retirement Village has 3 reviews.

Overall Experience

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Date Published

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Review from P B (Sister of Resident) published on 16 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have spent 4 days, going home on the 5th day, l don't know where to start. I went to see my brother and to help him unpack on 2nd December unfortunately he had a fall and broke his hip so spent the whole time l was there in hospital. I have unpacked for him and his flat is ready for him to be comfortable.
l had time to see how the care staff work and l have nothing but the highest praise for them they are so caring and take their job seriously. All l can do is thank them and know that my brother will be well looked after.

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Review from Susan C (Daughter of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Hartfields enough she lived there for 7 years and ended up receiving 50 hours of care a week due to her Parkinson's Disease. The staff are outstanding brilliant carers they treat my mam with the upmost respect and dignity. She was loved and looked on the staff as friends. The management
went above and beyond to support my mam so she could spend her final days in her own home and supported myself in a really difficult time. I could always rely on their help and guidance.

Reply from lynne lee, care manager at Hartfields Retirement Village

Thank you for your lovely review. Your mam will be missed by everyone at Hartfields.


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Review from Patricia L (Resident) published on 24 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Management is saying it is not a care home, yet it is stated as a care home. Facilities are not as advertised. No pool, no restaurant as subscribed, residents not happy petition. Please be aware if you are coming into Hartfields, check the small print. Couple just moved in under false pretence. No spa,
getting rid of restaurant meals, not meals only available Friday. Seven Sunday staff getting laid off. Staff has been there 14 years and offers alternative cleaning jobs. Appalling way to treat devoted staff.

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Current Review Score: 7.4 (7.382)

Overview of Review Score

The Review Score of 7.4 (7.382) out of 10 for Hartfields Retirement Village is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.9 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.882 for Hartfields Retirement Village is calculated as follows: ( (20 Excellents x 5) + (4 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) + (6 Very Poors x 1) ) ÷ 34 Ratings = 3.882

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for Hartfields Retirement Village is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.

Place Vacancies

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