Benjamin Court

Roughton Road, Cromer NR27 0EU
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8.5 16 Reviews
  • Benjamin Court, Cromer
Benjamin Court consists of excellent living environments for personal freedoms and independence, at the same time as being ideal for the practice of skilled care as and when it is needed. All carers are highly trained and dedicated to provision that prioritises the needs of clients, at the same time as respecting loved ones and related health expertise.

Tenures: Rent

Property Information: 30 Properties

  • Flats: 30 one bedroom flats

On Site Care Staff 24/7: Yes

Care Provided By: Norfolk Adult Social Services

Community Alarm / Careline Service: Yes

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Care Provided by Benjamin Court

  • Type of Service
  • Privately Owned
  • Care Offered
  • Older Person Care
  • Other Care Provided
  • Personal Care

Good to Know

  • Person in charge
  • Tracy Saunders (Manager)

Facilities

  • Close to Local shops
  • Dining Room (residents only)
  • Gardens
  • Guest Suite
  • Hairdressing
  • Laundry Service
  • Lounge
  • Near Public Transport
  • Restaurant (open to public)
  • Wheelchair Access

Benjamin Court Reviews (16)

8.5

Benjamin Court has a Review Score of 8.5 (8.455) out of 10, based on 2 reviews in the last 2 years. Over all time Benjamin Court has 16 reviews.

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  • 4
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Date Published

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Review from Leslie I (Regular Volunteer) published on 20 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and residents are so lovely and our therapy dog, Bella, loved them so much. We were made so welcome.
Will definitely come again to see these lovely people, just hope it's not too long. Thank you to a member of staff, in particular, for making this something to remember.

Reply from Stuart Gollands at Benjamin Court

Thank you so much for bringing Bella in to see us all, everyone loved her and cannot wait to see her again.


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Review from Graham K (Son of Resident) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Benjamin Court Care Home was an essential service for my father when he was discharged from hospital and they noticed some dementia symptoms. From here, they were able to successfully diagnose his ability to return home and whether he would be better off in a care home.
He enjoyed his stay so much
at Benjamin Court that he didn’t want to leave. People there are very caring and the atmosphere is free and easy with plenty of things for the residents to do.
I consider that my dad was very lucky to have such a service and I hope that this service will be available for me and other family members when it’s our turn to receive this kind of care.

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Review from Andy L (Son of Resident) published on 31 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and dad lived at Benjamin Court for 9 years deciding that due to my father's disability, a level of care was required. Sadly, my mum passed away in July 2022 and this left my dad living alone. My parents were always very positive and complimentary of all the staff at Benjamin Court. Indeed many
of them they regarded as good friends. My parents really enjoyed where they were living and all the activities that were arranged by the staff. Christmas parties were always a firm favourite. They especially enjoyed the facilities when they first moved to Benjamin and enjoyed many nice meals that were cooked in the café/restaurant.
The pandemic did change so much at Benjamin Court which unsettled my parents immensely. The restaurant closed, and activities stopped. My parents loved Benjamin Court and all the staff.
Although settled in his new home in Milton Keynes and is closer to his family, my dad misses so many lovely people at Benjamin Court!

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Review from S C (Resident) assisted by family/friend published on 15 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with life here and enjoy being independent.

Reply from Sarah Hill, Customer Relationship Manager at Benjamin Court

Thank you for your kind review. We are very happy that you are enjoying your time with us.


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Review from Maureen T (Resident) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience with living here has been very good.
Since I have had to have my leg amputated, I have had nothing but brilliant care.

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Review from Jackie K (Daughter of Resident) published on 8 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has lived here for nearly 10 years and although we have always appreciated what all the staff do for her it has been no more so than in the last two years.
Yes, we missed having personal contact with her a lot of that time but knowing she was being well cared for and safe took a lot off of our
minds. Sadly during that time her health has deteriorated so even more care has been needed, no more cleaning her own floors and wet room either, all that side has now been handed over to the staff and I am sure they have been told a few times how it should be done!
It was lovely being allowed back in and on the management side being asked into the office to discuss a query I had on mum and getting a positive response there and then plus an offer of help with it at any time.
Thanks to everyone involved at Benjamin Court over what has been a very hard time and we older family members will be happy to put our names down when the time comes xxx

Reply from Caroline Beale, Customer relationship manager at Benjamin Court

What a lovely review for everyone at Benjamin Court and very much appreciated.


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Review from Julia B (Daughter of Resident) published on 24 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum arrived at Benjamin Court just as full lockdown was enforced. The family are impressed with the care and commitment to the residents. At a difficult time, everything has been done to ensure the safety of the residents. The little extras in care to stimulate and avoid feelings of isolation have been
excellent. Thank you.

Reply from Caroline Beale, Customer relationship manager at Benjamin Court

Thank you for your lovely review, its been our pleasure keeping residents safe and entertained.


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Review from Christine G (Daughter of Resident) published on 3 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found all staff at Benjamin Court to be dedicated to the care of my mother over her 11 years there. They have always shown thoughtfulness when speaking to her and us. We have been made most welcome by them all. The compassion shown to our mum during her last few weeks was outstanding. Many friends
have been made while she was there.

Reply from Richard Smith, Marketing Manager at Benjamin Court

Thank you for your kind comments about the care and support your mother received at Benjamin Court.


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Review from David B (Resident) published on 25 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After 170-odd days in quarantine, I was taken into hospital with a virus. Eventually, I ended up at Benjamin Court - again in isolation, and worried. But the worry was needless. The professional care of me was exceptional and I soon settled down to a routine. I have always been the type that will never
complain about my problems and will always try to be cheerful. There is always someone worse off and me. This means I am inclined to joke with staff. But they put up with my corny jokes, and some even increased my portfolio! But it was not all joking. I could hear the polite, professional manner in which they treated all the other residents. The meals were outstanding and varied. In fact, there were so many, I had to turn several down because I was not hungry! I feel I made many friends among the staff at Benjamin Court, but unfortunately, I have to leave them all behind.

Reply from Richard Smith, Marketing Manager at Benjamin Court

Thank you for your kind comments about the care and support (and new jokes!) you received at Benjamin Court.


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Review from M L (Son of Resident) published on 7 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

Lack of staff, drunker resident so have been asked to make sure my mother's door is locked. Deal with the resident, my mother's heating has not been working for the past 3 months. Boilers all broke down.
Food, catering poor.

Reply from Richard Smith, Marketing Manager at Benjamin Court

We are obviously concerned with your review of Benjamin Court, noting all your comments.
As we have discussed directly with you, a number of your comments are outside of the control of NorseCare and we note that you have contacted the relevant organisations to pursue your concerns. We are pleased that you are generally happy with the care and support provided to your father by NorseCare.
As always, we welcome the opportunity to meet with you regularly to address any concerns that you have around your father's care and support at Benjamin Court.


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Review from S S (Niece of Resident) published on 29 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say an enormous thank you to the staff and management at Benjamin Court for the special care, attention and support they provide for my relative. He has lived at Benjamin Court for more than 3 years and in all of this time staff and management have gone above and beyond with care and
kindness, making his life so much better. Such wonderful people. Thank you again.

Reply from Richard Smith, Marketing Manager at Benjamin Court

Thank you for your kind words about the care and support your uncle is receiving at Benjamin Court.


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Review from Peter B (Son of Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in this housing with care unit, and has been very well looked after for the last approximately three years, and it is with sadness that she has had to leave to go into full-time dementia care.
It has been excellent.

Reply from Richard Smith, Marketing Manager at Benjamin Court

Thank you for your kind review of the care and support of Benjamin court.


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Review from Doris M (Respite Resident) published on 6 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After having a difficult time in hospital I was sent to Benjamin Court. I couldn’t have asked for better care. The staff were kind, caring and very supportive. The food was all homemade and I soon got my appetite back. So I would like to thank all the staff for getting me back on my feet again.

Reply from Richard Smith, Marketing Manager at Benjamin Court

Thank you for your kind words about Benjamin Court.


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Review from Marie B (Daughter of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Benjamin Court homes with care since 9th November 2014. The care he has had from the manager and all staff has been exemplary. He is loved by all and if there is anything he needs he gets. He is at the moment very unwell but nothing is too much trouble for them. Apart from my dad,
the staff are very caring to the family. When I say, staff, I mean the manager to carers, cleaners and cooks. I can thoroughly recommend this establishment to anyone. Well done Benjamin Court thank you.

Reply from Richard Smith, Marketing Manager at Benjamin Court

Thank you for your lovely comments about the care provided to your dad by the whole team at Benjamin Court and thank you for taking the time to send in this review.


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Review from David C (Son of Resident) published on 19 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I will confirm that my Father could not have been treated better, he was treated with dignity, respect and love. The Management and Carers of this establishment could not have done more for his care and needs. My thanks and total respect for all concerned.
And I will also say that as a Family we were
all treaded with the same standards in the two and half years he was there.


I would recommend Benjamin Court to anybody needing such care.


Reply from Richard Smith, Marketing Manager at Benjamin Court

Thank you for the kind words about the care and support your father received while he was at Benjamin Court.


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Review from Janice C (Daughter of Resident) published on 28 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum receives is wonderful - also the extra friendship is so warm and wonderful. All the staff are brilliant (don't want to name names in case I forget someone!) The property is homely and cosy, wish every elderly person could have a home like this.

Reply from richard smith, marketing manager at Benjamin Court

Thank you for your lovely comments about the care that your mum receives at Benjamin Court.


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Current Review Score: 8.5 (8.455)

Overview of Review Score

The Review Score of 8.5 (8.455) out of 10 for Benjamin Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.955 for Benjamin Court is calculated as follows: ( (21 Excellents x 5) + (1 Goods x 4) ) ÷ 22 Ratings = 4.955

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for Benjamin Court is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.

Place Vacancies

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Awards / Recognitions (1)

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Meet the Team (1)

Marie

Marie Quantrill

Job Title: Manager

I have worked in Health and Social care working with older people for over 30 happy years. I have enjoyed working in many different roles and have managed in care homes and housing with care schemes for 17 years. I’m very proud of the care team at Benjamin Court who has a wide range of skills and works to a high standard to provide excellent care and support to the tenants who have varied care and support needs.


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