Redmayne View

Mountbatten Drive, Sprowston, Norwich NR6 7PX
Submit a Review
8.5 16 Reviews
  • Redmayne View, Norwich
Redmayne View provides skilled and qualified carers who are committed to respecting independent living and helping residents achieve a fulfilling lifestyle. Any care provision provided is personalised to requirements and organised with long-term well-being and satisfaction in mind.

Tenures: Rent

Property Information: 40 Properties

  • Flats: 40 one bedroom flats

On Site Care Staff 24/7: Yes

Care Provided By: Social Services

Community Alarm / Careline Service: Yes

Show Redmayne View on the Map

Care Provided by Redmayne View

  • Type of Service
  • Privately Owned
  • Care Offered
  • Older Person Care
  • Other Care Provided
  • Personal Care

Good to Know

  • Person in charge
  • Sandra Spanton (Manager)

Facilities

  • Bar/Café
  • Gardens
  • Guest Suite
  • Hairdressing
  • Hobby / Activities Room
  • Laundry Service
  • Library
  • Lift
  • Lounge
  • Near Public Transport
  • Restaurant (open to public)
  • Shop
  • Wheelchair Access

Redmayne View Reviews (16)

8.5

Redmayne View has a Review Score of 8.5 (8.458) out of 10, based on 2 reviews in the last 2 years. Over all time Redmayne View has 16 reviews.

Overall Experience

  • 12
  • 4
  • 0
  • 0
  • 0

Date Published

16
0
0
2
14

Review from M E (Grandson of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From when my grandmother first entered, she was made most welcome by staff and residents. We feel as a family that every day she is fed, safe and cared for to the highest levels. We are contacted instantly by management if there are any problems. My grandmother is so happy there. I cannot praise the
staff highly enough; they go over and beyond to provide a stunning environment to live.

Reply from Amanda Johnson, Deputy Manager at Redmayne View

Thank you for taking the time to review Redmayne View. It is lovely to receive such wonderful feedback. It is a pleasure to care for your grandmother, she has settled well into her new home. She is a pleasure to look after here at Redmayne View.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tracy W (Daughter of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff at Redmayne View are extremely helpful and are amazing with my mum, always giving her the care and compassion she needs, always there to give her what she needs. They are all lovely, and I would recommend Redmayne View and all the carers 100%

Reply from Amanda Johnson, Deputy Manager at Redmayne View

Thank you for your kind words. We strive to ensure all our tenants here, at Redmayne View, remain as independent as possible and they feel comfortable, safe and all their needs are met. All the staff here love caring for your mum.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M B (Resident) published on 8 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is the most excellent in the world. It is an incredibly high standard. Kindness unsurpassed. Outstanding high attention to detail. Awesome emotional support and the best ever physical care and wonderful patience shown by all. The best place to live and I'm statically happy. They deserve 200%
as they are the best ever!

Reply from Sandra Spanton, Manager at Redmayne View

Thank you for your very positive review, we do our best to make Redmayne a home from home caring for everyone as best we can. It is always nice to receive a Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Terence B (Brother of Resident) published on 13 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident of Redmayne View for some four years, and I and my family have been extremely pleased with the care and attention of the whole Redmayne team that he has received. We remain very grateful to the staff and management for their efforts.

Reply from Sandra Spanton, Manager - Redmayne View at Redmayne View

Thank you for your very positive review, we do our best to make Redmayne a home from home caring for everyone as best we can. It is always nice to receive a thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M H (Friend of Resident) published on 23 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my friend monthly. She is very happy at Redmayne. The staff are always friendly and helpful when I visit. The building is clean and tidy. I have visited for social events and been made welcome.

Reply from Caroline Beale, Customer relationship manager at Redmayne View

Thank you for your lovely review, and your friend is happy and that you are always greeted and made welcome by our friendly team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Molly L (Resident) published on 23 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On 30-11-21 I shall have had 12 years - very happy years doing extraordinary things i.e. sitting on a Harley Davidson with the owner activating vroom vroom, whilst stationary. Also, seeing a total eclipse of the moon at 3.30 at night with staff in the garden!

Reply from Caroline Beale, Customer relationship manager at Redmayne View

Thank you Molly we are so pleased you have had 12 happy years, you are a pleasure to care for and a big part of the Redmayne family. Let's hope all our lovely activities will start in full again soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gill T (Friend of Resident) published on 9 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been a resident at Redmayne View for over 10 years and is extremely happy there. She cannot speak highly enough of the staff, who do a wonderful and caring job.

Reply from Caroline Beale, Customer relationship manager at Redmayne View

It has been a pleasure to look after your friend over the past 10 years, we know her well it is our privilege to have her living at Redmayne View.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J L (Daughter of Resident) published on 9 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Redmayne View an excellent all-rounder. Staff are excellent, good care to all residents and always at hand whenever needed. During bad times (Covid-19) everyone rallied together to make sure no one was a victim and it worked. All good, nothing negative to say.

Reply from Caroline Beale, Customer relationship manager at Redmayne View

Thank you for your kind review we have got to know your mum over the many years she has been with us, it is a pleasure and privilege to know her and care for her.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A M (Friend of Resident) published on 3 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Redmayne View team have consistently gone above and beyond to support my friend to live as independently as he can whilst understanding the unique individual he is. They provide 24-hour person-centred care and support. The manager and her team are amazing - kind beyond words which they balance with
humour and pragmatism. Redmayne View is a fabulous place to live and one which I recommend to future tenants who value their independence in a supportive living complex. Thank you.

Reply from Caroline Beale, Customer relationship manager at Redmayne View

Thank you for your amazing support. I am so pleased he has settled in and is enjoying living here at Redmayne. Your review of our work is very much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol R (Daughter of Resident) published on 25 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad lives at Redmayne View and receives outstanding care and support by every member of staff. I must say that during Covid that all staff have gone above and beyond their caring/managing roles. Dad is really happy with everything that is provided at Redmayne.

Reply from Caroline Beale, Customer relationship manager at Redmayne View

Thank you I am really pleased your dad is happy here at Redmayne, he is a pleasure to take care of. We are all looking forward to the time after Covid when we can once again make full use of communal areas and welcome all friends and family back for activities.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sandra C (Daughter-in-law of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whenever we visit we are always made welcome. Nothing is too much trouble and never made to feel like an inconvenience. Whist in Day Room you always see staff interacting with the residents, laughing, joking and being very attentive.

Reply from Richard Smith, Marketing Manager at Redmayne View

Thank you for your kind review of the care and support at Redmayne View.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robin C (Son of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic place, my mother is lucky to live in Redmayne View.

Reply from Richard Smith, Marketing Manager at Redmayne View

Thank you for your kind review of the care and support at Redmayne View.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew C (Grandson of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always really enjoyed bringing my daughter to visit her great nanny. There is always a fantastic atmosphere in the main lounge and the staff always make us feel very welcome.

Reply from Richard Smith, Marketing Manager at Redmayne View

Thank you for your kind review of the care and support at Redmayne View.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lorraine S (Daughter-in-law of Resident) published on 10 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly and very good at their jobs. My mother-in-law is looked after very well and is extremely happy with the care she receives and so are we.

Reply from Richard Smith, Marketing Manager at Redmayne View

Thank you for your kind thoughts about Redmayne View.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M C (Son of Resident) published on 4 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother receives excellent care at Redmayne View and the staff are extremely friendly, helpful and very good at their jobs. The staff care for my mother very well and she is the happiest she has been for years.

Reply from Richard Smith, Marketing Manager at Redmayne View

Thank you for your kind review of the care and support your mother is receiving at Redmayne View.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D C (Friend of Resident) published on 4 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I have visited Redmayne View, I have found the care team friendly and helpful. Management team give some very clean and considerate advice.
This so a happy place to live. All staff seems to be content. I have seen many smiling faces and heard laughter.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 8.5 (8.458)

Overview of Review Score

The Review Score of 8.5 (8.458) out of 10 for Redmayne View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.958 for Redmayne View is calculated as follows: ( (23 Excellents x 5) + (1 Goods x 4) ) ÷ 24 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for Redmayne View is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.

Place Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Sandra

Sandra Spanton

Job Title: registered Manager

Joined: 2004

I have worked in care for more than 39 years working in nursing care, residential care, learning difficulties, day centre and housing with care. I have managed Redmayne View for the past 16 years, and am very proud that in November 2018 our care was rated as outstanding by the Care Quality Commission, recognising the wonderful team here at Redmayne View.


Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Redmayne View to verify any information. View our terms and conditions. Redmayne View has an Enhanced Service – more info.