Knaves Court Reviews (2)
Knaves Court has a Review Score of 2.3 (2.250) out of 10, based on 1 reviews in the last 2 years. Over all time Knaves Court has 2 reviews.
Review from R E (Son of Resident) published on 24 October 2024
Submitted via Website •
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Overall Experience
1.0 out of 5
The rooms are far too warm all year round, especially on the upper floors.
The
Reply from Housing 21, Marketing and Communications at Knaves Court
Thank you for your review; we appreciate all feedback and take any concerns seriously.Could you please forward any information about your experience to our Complaints Team directly at feedback@housing21.org.uk so that this can be investigated further?Thank you,The Housing 21 Team
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Adrian K (Friend of Resident) published on 8 December 2021
Submitted via Website •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Overview of Review Score
The Review Score of 2.3 (2.250) out of 10 for Knaves Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 2.3 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 2.250 for Knaves Court is calculated as follows: ( (3 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) + (5 Very Poors x 1) ) ÷ 12 Ratings = 2.25
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)
The 5 points relating to the number of Positive Reviews for Knaves Court is based on 1 Positive Reviews in the last 24 months and is calculated as follows: = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.
