Headingley Hall Apartments

5 Shire Oak Road, Headingley, Leeds LS6 2DD
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9.2 10 Reviews
  • Headingley Hall Apartments, Leeds
Headingley Hall Apartments: Imagine a luxury apartment to call your own, and the freedom to come and go as you please, plus the added reassurance of extra support and services when you need them.

What’s included at a glance:

• No more utility or maintenance bills to pay, all covered by one reasonable weekly charge
• 24-hour call system with on-site response
• Social & leisure programme
• Lift to all floors
• Residents’ conservatory
• Guest apartment

Linked to Care Home: Headingley Hall Care Home

Retirement Village: No

Property Purpose Built: Yes

Year of Construction: 2010

Tenures: Ownership,Rent,Shared

Property Information: 19 Properties

  • Flats: 19 one bedroom flats

On Site Care Staff 24/7: Yes

Care Provided By: Westward Care

Community Alarm / Careline Service: Yes

Other Care Provided: Support provided to connect with external Health Professionals eg Doctor, District Nurse, Physiotherapist

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Care Provided by Headingley Hall Apartments

  • Type of Service
  • Privately Owned
  • Primary Care Categories
  • Respite Care
  • Care Offered
  • Older Person Care
  • Sensory Impairment
  • Other Care Provided
  • End of Life Care
  • Meals can be delivered to residents own homes
  • Meals Prepared On-site
  • Palliative Care
  • Personal Care

Good to Know

  • Person in charge
  • Lisa Heaton (Manager)
  • Admission Criteria
    • Purchase of apartment subject to health pre-assessment
    • Ages 55+

Facilities

  • Bar/Café
  • Broadband Internet (available for each unit)
  • Cleaning
  • Close to Local shops
  • Conservatory
  • Dining Room (residents only)
  • Gardens
  • Guest Suite
  • Hairdressing
  • Hobby / Activities Room
  • Housework
  • Laundry Service
  • Lift
  • Lounge
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Satellite / Cable (available for each unit)
  • Shopping
  • Wheelchair Access
  • Visiting

  • All visitors are welcome to visit apartment owners at any time. All visitors will be asked to sign in and out.


  • Parking

  • There is car parking available in the grounds of Headingley Hall Retirement Apartments.


Headingley Hall Apartments Reviews (10)

9.2

Headingley Hall Apartments has a Review Score of 9.2 (9.208) out of 10, based on 6 reviews in the last 2 years. Over all time Headingley Hall Apartments has 10 reviews.

Overall Experience

  • 8
  • 2
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Date Published

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6
4

Review from D M (Resident) assisted by family/friend published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very good, helpful and excellent support. COVID was still interfering with activities. Food was same menu every month but has since improved. Portions are generous but too much for me. The temperature is too warm for me. The cleanliness and cleaning is very good. Those outside activities are
difficult for me and my reduced mobility stops me doing them. Indoor activities could be improved with interesting speakers on topics and also quizzes would be welcome.

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Review from David K (Resident) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

So far my stay here (nine and a half years) has been happy enough.

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Review from J T (Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Six months ago I moved into an apartment in Headingly Hall and my experience has been more than satisfactory. Everyone is helpful and in most cases cheerful, my apartment is pleasant and now feels like home, so there are no regrets about the decision to live here.

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Review from Brian W (Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here for 4+ years and have not only no complaints to report but have never ceased to rejoice in my good fortune for having found it.
The strength of this place is primarily its staff, intelligent, kind, over helpful and never hurried.
All of this is achieved despite the staff shortages.
This has been done with only one price rise (6%) in four years.
Send your aged relations here.

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Review from B G (Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The outreach staff are outstanding - unfailingly friendly and obliging. Management is somewhat less so: additional help (with medication) is overcharged or denied and I do wonder whether the funding/conditions for night staff is adequate to attract the right calibre of applicant.
The food and drink
vary in quality, but I find them generally acceptable.

Reply from Ranjit Fray, Manager at Headingley Hall Apartments

Thank you for your comments. If you would like to discuss some of the areas you have raised please don't hesitate to get in contact.


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Review from William G (Resident) assisted by family/friend published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The food is very good and the staff are helpful and pleasant.

Reply from Ranjit Fray, Manager at Headingley Hall Apartments

Thank you so much for the kind comments. The staff in the outreach team are overwhelmed.


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Review from B S (Niece of Resident) published on 28 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always friendly, any job no problem. Care home very clean. Very reassuring to me and my family that my aunty is cared for. The gardens are lovely.
I and my family are extremely happy with the service and care; thank you.

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Review from A A (Daughter of Resident) published on 26 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, support and facilities at Headingley Hall Apartments is outstanding. This has always been my opinion after the last four years. However, since lockdown on the 23rd March 2020, this opinion has only been reinforced. I couldn't recommend it highly enough. Great job everyone and a huge thank
you!

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Review from C W (Resident) published on 14 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and myself have been in Headunglety Hall for about one year. We are very comfortable in our apartment and have accepted the meals and activities we are given. The practice of not being introduced to other guests puzzles us!

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Review from Christine B (Resident) published on 10 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived here for eight years. I feel safe here, and the staff come very quickly when requested. The food was very good and well-cooked but has gradually deteriorated despite plans to better the menus and we think the amount of food served is smaller.

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Current Review Score: 9.2 (9.208)

Overview of Review Score

The Review Score of 9.2 (9.208) out of 10 for Headingley Hall Apartments is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.208 for Headingley Hall Apartments is calculated as follows: ( (33 Excellents x 5) + (23 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 72 Ratings = 4.208

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for Headingley Hall Apartments is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.

Place Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (4)

Lisa

Lisa Heaton

Job Title: Apartments Manager

Joined: 2003

Lisa has worked for Westward Care since August 1995 when she first left college. She started working at Pennington Court as a care assistant. Lisa worked her way up through the company taking on various roles including Senior Carer and Residential Unit Manager.


Lisa is now the Registered Manager for Southlands Retirement Apartments and Headingley Hall At Home Service.


Lisa enjoys working for Westward Care as the company are very supportive and they encourage you to develop new skills and continue to learn throughout your career.


Catherine

Catherine Reuben

Job Title: Sales and Business Development Manager

Joined: 2023

Catherine joined Westward Care in July 2023.


She is responsible for managing Apartment Inquiries and sales across Headingley Hall and Southlands and developing business relationships with community groups and business partners.

Catherine has worked within the corporate sales sector for over 35 years which included working in a professional sports club, recruitment, and a premium luxury perfume brand.


She prides herself on building relationships with people and putting the customer first.


Having worked throughout the Covid pandemic in the care sector as a carer Catherine soon realised that it was a sector she wanted to work full time in.


With her love of sales and customer service, she is delighted to have found a job that ticks both her passion for care alongside sales and business development.

Catherine loves being able to work with people and their families in finding their forever 'rightsized' home in later life and helping to make that process as smooth and stress-free as possible.


Sharon

Sharon Earnshaw

Job Title: Operations Manager

Joined: 2003

Sharon joined the care team at Headingley Hall in June 2003 as Deputy Manager and was promoted to Care Manager, taking on full responsibility for the care delivered to the residents in June 2011. She became the home’s General Manager in October 2012.


Sharon has worked in care homes since leaving school at 17. She started as a Care Assistant and rose through the ranks to Senior Care Assistant and Residential Co-ordinator before leaving her first care home to join Headingley Hall. Sharon believes that good communication skills and developing excellent relationships with residents and their families are key to providing outstanding care and support to everyone.


Sharon now oversees operations across the Westward Care company.


Elaine

Elaine Yechezkel

Job Title: Administrator

Joined: 2010

Elaine has worked in administration since the age of 17.
Her prior experience involved working in an import/export company, an international charity and a furniture manufacturing company before coming to work at Headingley Hall in 2010.


Part of Elaine's role is to provide full admin support to the General Manager and Heads of Departments across the care home and retirement apartments.


She is also involved in managing the enquiries for the home and she is passionate about ensuring families have smooth transitions to the home when making this important decision.


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