Green Lane View

St Michael's Avenue, Aylsham, Norwich NR11 6YA
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9.8 23 Reviews
  • Green Lane View, Norwich
Green Lane View, in Aylsham, is a Norse Care property designed for the needs and expectations of older people, at the same time as making the most of skilled carers.

Norse Care are known throughout Norfolk for their role in looking to change the life of older people for the better, which extra care housing like Green Lane View is one example of.

Tenures: Rent

Property Information: 30 Properties

  • Flats: 20 one bedroom flats , 10 two bedroom flats

On Site Care Staff 24/7: Yes

Community Alarm / Careline Service: Yes

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Care Provided by Green Lane View

  • Type of Service
  • Privately Owned
  • Care Offered
  • Older Person Care

Good to Know

  • Person in charge
  • Darnell Empson (Manager)

Facilities

  • Dining Room (residents only)
  • Guest Suite
  • Hobby / Activities Room

Green Lane View Reviews (23)

Total of 23, showing 1-20
9.8

Green Lane View has a Review Score of 9.8 (9.802) out of 10, based on 8 reviews in the last 2 years. Over all time Green Lane View has 23 reviews.

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Review from Gaynor B (Friend of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found both the staff and management very helpful. Everywhere I have been is very clean and tidy. The communal areas are warm and welcoming. I have seen activities going on most days. My father chooses not to take part, but it looks like those participating are enjoying themselves.
Overall a
fantastic place to live.

Reply from Darnell Empson, Manager at Green Lane View

Thank you for your positive review. We aim to support loved ones and their families in every way possible, especially in the first few weeks when a new tenant has moved into our scheme. Thank you for the support that you continue to do for Dad, working together ensures the best possible outcomes for individuals residing here.


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Review from A O (Resident) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely care Home. Perfect for my mum, just what she needed. The stability and care when needed. Start for all lovely. Very welcoming place and well looked after. The administration side could've been done a bit better but was done eventually.

Reply from Darnell Empson, Manager at Green Lane View

Thank you for taking the time to write a review. We are pleased that Mum is feeling secure and cared for in her new home and that overall your experience of the care side is positive. I'm sorry that the administration from the Landlord side was onerous, problems with the system have now been addressed by the housing manager.


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Review from Helen T (Daughter of Resident) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent welcome and care of my mother to familiarise her and to make her feel part of the community. Everyone has been so friendly, caring and communicative. She has coped with the upheaval of the move very well because of the diligence of the staff.

Reply from Darnell Empson, Manager at Green Lane View

Thank you for your positive review. It is a real pleasure to welcome you and your mum into the Green Lane View family. We aim to ensure that the move into the scheme is welcoming and smooth, we are pleased that this has been a positive experience for you. Thank you for your continued support, working together ensures the best possible outcome for your loved one.


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Review from K C (Son of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Green Lane View care staff were incredibly helpful and supportive throughout the period in which Mum moved into her flat, and since she has settled in. This effort was seen by the whole team, including senior staff and the more junior members. The staff are undoubtedly dedicated to their work, looking
after patients to the best of their ability, always available to assist and provide a wonderful range of activities. This is an exceptional residence for the elderly and I would highly recommend it to anyone who is considering moving there.

Reply from Darnell Empson, Manager at Green Lane View

Thank you so much for the lovely review. We are very appreciative of your positive comments acknowledging the staff and their dedication to delivering quality care and support to the tenants who live in the scheme. We are pleased that Mum has settled in well and looking forward to seeing you next time that you are visiting.


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Review from D C (Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I've only been here 2 months but I've found everyone is very caring and helpful, kind and very nice.

Reply from Darnell Empson, Manager at Green Lane View

Thank you for your review, we appreciate your feedback. We are pleased that you are settling into the scheme, feel welcomed and that you are happy with the care that the staff are delivering.


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Review from A T (Resident) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Green Lane View Care staff are a surprisingly happy team, from managers through to the junior members of staff. Its quality has been honed over the last decade to the excellency shown today. Through highly difficult times of pandemic and recruitment, the staff have displayed wonderful dedication
in helping out with extended or extra shifts to maintain continuity of excellent care. This is an exceptional team, whose performance is impaired by excessive paperwork and outside interference.

Reply from Darnell Empson, Manager at Green Lane View

Thank you for your positive review about the team here at Green Lane View. We really appreciate any feedback and are delighted to hear such great comments about the care that the staff deliver.


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Review from L R (Daughter of Resident) published on 14 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We're so happy with the services provided by Green Lane View for Mum. The staff are incredibly friendly and professional, making her feel welcome and inviting her to join in a good range of activities from day one.
The staff link well with other service providers, most importantly, the local GPs'
practice. Mum received cards and warm wishes for her birthday recently and was very touched by the cupcakes, candles, and chorus of Happy Birthday at lunch.
It's hard to know what to suggest as improvements. Maybe a small shop on site for some items to help maintain independence, such as greeting cards and stamps? (Although residents can place orders for groceries and other goods).

Reply from Darnell Empson, Manager at Green Lane View

Thank you for the lovely review. We aim to welcome family alongside their loved one when they move into the scheme. It is heartwarming to know that we have achieved this.
Everyone has worked together to get the best possible outcomes for your mum, she has blossomed and has become a significant part of the Green Lane View family.


Thank you for your suggestion for improvement, I will add this to the next tenants' meeting to discuss.


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Review from Suzanne M (Friend of Resident) published on 20 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed in the guest room while visiting from overseas and found my friend to be happy and feeling well cared for by the staff. I found the staff extremely helpful and at all times pleasant and friendly to me, the residents and each other. The guest room was so good to be able to stay right there!
The residents were friendly too and the whole place has a good atmosphere. Thank you.

Reply from Darnell Empson, Manager at Green Lane View

Thank you for your review. It was lovely to meet you and we are pleased that you found the guest room comfortable and enjoyed your stay. We aim to be inclusive and welcoming for everyone that lives, visits and works here, we are happy that you felt the positive atmosphere.


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Review from Kathleen s (Daughter of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely outstanding care. Dad was so happy living at Green Lane View. He was always praising the staff. The food was also very good, but when Dad became less able, he had food taken to the flat so he didn't have to cook. I would recommend this home; it is one of a kind.

Reply from Darnell Empson, Manager at Green Lane View

Thank you for taking the time to review us on carehome.co.uk. It was a real privilege to have your Dad living with us here at Green Lane View. He was a lovely person who made us smile every day. A real character who will be fondly remembered. We will miss seeing you too so please pop in if you are in the area.


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Review from Judith M (Daughter of Resident) published on 1 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently moved into Green Lane View. I am delighted and very grateful to all the staff for the care, attention and welcome that she has received. Staff were particularly helpful when my mother was recently unwell. This was reassuring to me as I live in Scotland.
I visited my mother recently
and stayed in the guest room. It was good to see first-hand the day-to-day care and support given to my mother and I was also able to ask questions. The guest room facilities were extremely comfortable.
I am impressed by the range of activities offered to residents. This has definitely been a very positive move for my mother.

Reply from Darnell Empson, Manager at Green Lane View

Thank you for your review, it is nice to know that you are reassured by seeing how staff support your mum on a day-to-day basis. Our staff take pride in delivering the best possible care. We aim to do all that we can to welcome residents and their loved ones into "the Green Lane View" family.


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Review from David M (Relative of Resident) published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very supportive, caring and helpful staff. Nothing was too much trouble. Made moving into new accommodation easy and trouble-free. Their daily care has made my relative happy and relaxed in a relatively short time, which I am sure will help with her general health.

Reply from Sarah Hill, Customer Relationship Manager at Green Lane View

Thank you for your lovely words. We really appreciate your feedback and the team at Green Lane View is delighted to hear such great comments about the care your relative is receiving.


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Review from P T (Resident) published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident for just four weeks, needing support and the knowledge that carers are there 24/7 when I need help. I feel safe and very happy to be here. All staff, regardless of what they do, are caring, supportive and very happy to help. There is a good atmosphere of caring and happy staff
which all residents benefit from.

Reply from Sarah Hill, Customer Relationship Manager at Green Lane View

Thank you for your lovely words. We are glad you are settling in well. The team at Green Lane View always appreciate feedback and are delighted to hear you are having such a positive experience.


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Review from Steven B (Son of Resident) published on 22 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been there 3 years, lovely housing with a care scheme with kind, friendly, caring staff and management. It's been a difficult two years through Covid. Frustrating for residents and families and incredibly hard for the staff group but they've done their best for all concerned within the limitations
set by the Government, Norse Care and building landlords. They, the guys at the 'coal-face' in care, nationally all deserve better - from Government and the Social Care Sector. Better wages, better recognition for what is a thankless task and far better support. They should not be the poor relation to the NHS.
Anyway, back to the review... Mum loves it at Green Lane View and our family are very happy she has a place there. Thank you all.

Reply from Caroline Beale, Customer relationship manager at Green Lane View

Thank you for your review on the Green Lane team. We are delighted Mum is happy with us.


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Review from Wendy D (Daughter of Resident) published on 21 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I believe Green Lane View does as well as can be expected towards its residents as low pay and consequent staff shortages allow. In general, the staff are kind and respectful in their demanding roles - there just are not enough of them. Entertainment and activities have always been very well done with
much encouragement to take part. The restaurant - excellent when my parents first moved into Green Lane View - although currently satisfactory, as provide a very uneven service. The garden and grounds tend to look neglected - as, with a disappointing main meal, this is not good for morale.

Reply from Caroline Beale, Customer relationship manager at Green Lane View

Thank you for your review, we will pick up your concerns with the grounds team and country kitchen foods.
However, I would just like to make clear that we are not understaffed, but understand it may appear as such given staff are undertaking care in individual’s flats, and may not be as visible, so gives that impression.
Also, the group's staff are paid in general above the market average with excellent terms and conditions.


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Review from Carol H (Daughter of Resident) published on 13 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The outstanding care and love my mum receives from all the staff at Green Lane View is faultless. The home is a very warm and welcoming place to visit and is always spotlessly clean in all areas. There are regular activities going on, which Mum loves and joins in with and she has made so many new friends,
it's like one big happy family.

Reply from Caroline Beale, Customer relationship manager at Green Lane View

Thank you for your review. I will pass your lovely comments on to the Green Lane View team.


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Review from Joy A (Resident) published on 8 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved into Green Lane View in September 2021 after losing my daughter. The staff here have been very supportive and I feel part of the family here now. The staff are very friendly and helpful nothing is too much trouble for them to help when it is requested. They have encouraged me to join in the
activities which I might not have done as I do not make friends easily and am naturally a bit of a loner but do not pressure me to join in especially on days when I am feeling low and thinking of my daughter and they are quite happy to listen to me at such times. When I first went down to the day room they kindly introduced me to some of the other residents. The whole place is kept clean and tidy. The meals from the kitchen are delicious and have a good selection of food and goods if I run short on anything before I want to go shopping.

Reply from Caroline Beale, Customer relationship manager at Green Lane View

Thank you for your lovely review. We are so pleased that you feel supported and part of the Green Lane Family.


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Review from G P (Resident) assisted by family/friend published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well looked after. I feel safe and happy here. The meals are very good too.

Reply from Caroline Beale, Customer relationship manager at Green Lane View

Thank you for your review. We are really pleased that you are enjoying living at Green Lane View.


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Review from Joyce C (Resident) assisted by family/friend published on 15 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved to Green Lane View January 2018. I feel safe here and the staff are excellent, nothing is too much trouble. They are always ready to help if needed.
Green Lane View is always kept clean. I enjoy the activities and outings. I enjoy living here.

Reply from Richard Smith, Marketing Manager at Green Lane View

Thank you for your kind review of the care and support you are receiving at Green Lane View. We're pleased you are enjoying living there.


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Review from Margaret M (Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience here has been good. Carers have treated me well. There is a variety of activities for those who wish to join and mostly I do. My privacy in my flat is respected. Many of the other residents are 90+ which can be difficult to deal with as I am nearly 20 years younger. Everyone has the personal
care they need so I could not recommend living here to others without knowing their needs or lifestyle choices.

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Review from Robert N (Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Totally satisfactory.

Reply from richard smith, marketing manager at Green Lane View

Thank you for your kind comments about Green Lane View.


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Current Review Score: 9.8 (9.802)

Overview of Review Score

The Review Score of 9.8 (9.802) out of 10 for Green Lane View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.802 for Green Lane View is calculated as follows: ( (74 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 91 Ratings = 4.802

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for Green Lane View is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.

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Meet the Team (1)

Darnell

Darnell Empson

Job Title: Registered Manager

Joined: 2016

I have worked in care most of my working life, beginning in a nursing home, then in residential care settings and now housing with care. I have worked in all care roles and climbed every rung of the ladder before becoming a registered manager. I am passionate about delivering person centred quality care and with my experience and training I am confident that my team and I can support those that we care for to gain the best possible outcomes and to live the life they wish.


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