Green Lane View

St Michael's Avenue, Aylsham, Norwich NR11 6YA
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9.8 23 Reviews
  • Green Lane View, Norwich
Green Lane View, in Aylsham, is a Norse Care property designed for the needs and expectations of older people, at the same time as making the most of skilled carers.

Norse Care are known throughout Norfolk for their role in looking to change the life of older people for the better, which extra care housing like Green Lane View is one example of.

Tenures: Rent

Property Information: 30 Properties

  • Flats: 20 one bedroom flats , 10 two bedroom flats

On Site Care Staff 24/7: Yes

Community Alarm / Careline Service: Yes

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Care Provided by Green Lane View

  • Type of Service
  • Privately Owned
  • Care Offered
  • Older Person Care

Good to Know

  • Person in charge
  • Darnell Empson (Manager)

Facilities

  • Dining Room (residents only)
  • Guest Suite
  • Hobby / Activities Room

Green Lane View Reviews (23)

Total of 23, showing 21-23
9.8

Green Lane View has a Review Score of 9.8 (9.802) out of 10, based on 8 reviews in the last 2 years. Over all time Green Lane View has 23 reviews.

Overall Experience

  • 19
  • 4
  • 0
  • 0
  • 0

Date Published

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3
8
15

Review from Bernie B (Daughter of Resident) published on 20 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a warm and friendly atmosphere. Very clean. Excellent facilities, activities and carers.
Lovely and spacious flats. Would recommend to any friends or family.

Reply from Richard Smith, Marketing Manager at Green Lane View

Thank you for your kind words about the flats, care and support at Green Lane View.


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Review from Diane L (Daughter of Resident) published on 13 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Green Lane View highly enough. My mother has been a resident for the past year and feels it is her 'home'. Widowed at 88 she was physically well but forgetful, confused and very anxious. The encouragement of excellent caring staff has enabled her to settle into supported living in her
flat. The many activities provided, outings and links with local community and church, are invaluable and enriching. The facilities and social areas within the building are kept spotless and there is a genuine sense of community.
Liaison with the manager, deputy manager and care staff is welcomed and residents and their families are encouraged to contribute, both to the facility itself and to the care plan individually created for their Green Lane View resident.
I am so glad we found this lovely home and to know my mother is happy and well cared for in pleasant surroundings with caring people around her.

Reply from Richard Smith, Marketing Manager at Green Lane View

Thank you for your lovely comments about the care and support your mother has received at Green Lane View.


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Review from Julie M (Daughter of Resident) published on 12 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well run Home. Staff are always helpful to both my sister and me with any queries we have regarding our Mothers care and also very helpful to her. The home is always lovely and clean. The entertainment programme is also good. Our Mother had lived in her own home for 57 years but has settled in
as well as she could have done.

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Current Review Score: 9.8 (9.802)

Overview of Review Score

The Review Score of 9.8 (9.802) out of 10 for Green Lane View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.802 for Green Lane View is calculated as follows: ( (74 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 91 Ratings = 4.802

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for Green Lane View is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.

Place Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Darnell

Darnell Empson

Job Title: Registered Manager

Joined: 2016

I have worked in care most of my working life, beginning in a nursing home, then in residential care settings and now housing with care. I have worked in all care roles and climbed every rung of the ladder before becoming a registered manager. I am passionate about delivering person centred quality care and with my experience and training I am confident that my team and I can support those that we care for to gain the best possible outcomes and to live the life they wish.


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