The Hawthorns Reviews (2)
The Hawthorns has a Review Score of 8.2 (8.208) out of 10, based on 2 reviews in the last 2 years. Over all time The Hawthorns has 2 reviews.
Review from Sue R (Daughter-in-law of Resident) published on 11 July 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
The flats are lovely and bright giving residents
The staff at The Hawthorns are very friendly and always go above and beyond to help residents. They always have the time to listen to concerns from relatives and residents. Carers and managers strive to provide individualised care and always update families when required.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
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Management
Safety / Security
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Value for Money
Review from Roy R (Son of Resident) published on 3 July 2023
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Overall Experience
5.0 out of 5
Dad loves living here. He has a lovely flat so can spend time on his own or can go to the communal lounge if he wants some company.
It's also given us as a family the
We would recommend The Hawthorns highly to anyone.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Overview of Review Score
The Review Score of 8.2 (8.208) out of 10 for The Hawthorns is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.708 for The Hawthorns is calculated as follows: ( (18 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 24 Ratings = 4.708
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)
The 5 points relating to the number of Positive Reviews for The Hawthorns is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.
