Sydney Brown Court

Tayler Road, Hadleigh, Ipswich IP7 5JJ
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8.5 10 Reviews
  • Sydney Brown Court, Ipswich
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Care Provided by Sydney Brown Court

  • Type of Service
  • Privately Owned
  • Care Offered
  • Older Person Care
  • Physical Disability
  • Other Care Provided
  • Personal Care

Good to Know

  • Person in charge
  • Javiera Munoz (Service Manager)

Facilities

  • Cleaning
  • Close to Local shops
  • Gardens
  • Guest Suite
  • Lounge
  • Near Public Transport
  • Shopping
  • Wheelchair Access
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Sydney Brown Court Reviews (10)

8.5

Sydney Brown Court has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Sydney Brown Court has 10 reviews.

Overall Experience

  • 8
  • 2
  • 0
  • 0
  • 0

Date Published

10
0
0
2
8

Review from Thomas L (Grandson of Resident) published on 30 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been touched by the care and dignity you showed Grandma while she lived at Sydney Brown Court. Grandma spoke highly of the staff who looked after her and gave her love and respect. Thank you for being an extended family to our beloved Grandma.

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Review from E L (Grandson of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For nearly the last year, the staff at Sydney Brown Court provided a calm, comfortable and dignified home for my elderly grandmother. Warm, friendly and considerate, the staff took to my grandmother immediately, supporting her in her needs and being patient with her in her quirks. Moving out of the
house in which she had lived for decades was a momentous change but our entire family were delighted by how well she settled in and felt at home (complete with her own furniture). In her final weeks, the staff showed particular composure and earnestness, which was consoling during such a time of upheaval. A fine institution and credit to Hadleigh. Thank you all!

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Review from Sandra L (Daughter of Resident) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we have all been very impressed with the high level of kindness, care and respect shown by all the staff at Sydney Brown Court. We can honestly say that nothing is too much trouble. Our mother has thrived since living here and is now happy and safe. It has also given her dignity, which
the alternative of living alone at home or in a residential care home could not provide. She is settled and content in her warm flat with her own familiar bits and pieces and also enjoys the garden. It's a great relief to not feel worried and know that we made the right decision to give Mum a very good quality of life.

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Review from Bob M (Son of Resident) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents moved here a few years ago, and the care has been magnificent. The staff are always positive, friendly and professional, and it's very comforting to my sister and me since my father died that Mum is in such good hands.

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Review from I T (Son of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother suffers with severe dementia and related health problems, making her ongoing care difficult and complicated. The caring staff at all levels at Sydney Brown Court, have always cared for my mother extremely well, in a respectful and friendly way and have gone out of their way to be friendly
and informative with me and my wife. Thank you for all your support.

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Review from J E (Daughter of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been in Sydney Brown Court for 18 months -12 of then during lockdown.
He has been well looked after, and all of the staff have been very attentive to his needs at all times, night and day. He has had lots of falls, and someone has always sat with him until medics arrived. They are always
happy, despite being overworked and underpaid! They love my dad and are always there for him, which is great for the family.

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Review from I D (Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed by the beautiful way your carers are towards me. All of them are very kind and considerate.

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Review from D A (Son-in-law of Resident) published on 31 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding facility with great attention to making residents feel comfortable, involved and cared for in their new home. Congratulations to those responsible for managing all that is provided to maintain interest and activities, the understanding and commitment of the carers and to the many extras
that can be seen and are offered as activities and points of interest.

Reply from Andrew Regent, Care & Support Manager at Sydney Brown Court

Thank you for taking the time to review this service, I will ensure the care team receive your feedback.


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Review from K M (Husband of Resident) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I moved into this first floor flat two months ago. It took a while to settle in as my wife has Parkinson's and is fairly immobile but the staff are very friendly and efficient especially in dispensing her drugs every three hours and getting her dressed and washed each morning. They also
take her out for an hour shopping and coffee each Saturday. The general atmosphere is friendly and the decor cheerful. The social activities organised by the carers do encourage residents to mix and converse.
Unfortunately, the local authority landlords responsible for maintenance of the flat don't always reply to letters. Our kitchen is not very well fitted out for old people with our disabilities. There is not adequate storage space for such things as clothes, cleaning utensils and books.

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Review from Lindsay A (Daughter of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sydney Brown Court is a very welcoming and homely place in which to reside. Management and staff are wonderful with the residents and show a great deal of care and respect to everyone, residents and visitors alike.


The common areas are maintained to a high standard and a lot of thought is put into

providing memorabilia for residents' enjoyment.

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Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Sydney Brown Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Sydney Brown Court is calculated as follows: ( (20 Excellents x 5) ) ÷ 20 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for Sydney Brown Court is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.

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