The Meadows

Ladysmock Way, Norwich NR5 9BF
Submit a Review
9.8 49 Reviews
  • The Meadows, Norwich
The Meadows is a housing with care scheme at the Bowthorpe Care Village, home to 92 Saffron Housing apartments, which all have 24-hour access to care.

Each attractive, self-contained apartment is easy to manage and comprise of a kitchen and dining area, sitting room, bathroom and bedroom.

Some of the apartments have two bedrooms, and nine apartments are designed to provide extra support to people living with dementia.

You will also find an emergency call system, fire alarm system, TV and telephone sockets. The Meadows enjoys a lovely location to the west of Norwich, with easy access to local amenities and Norwich city centre.

Retirement Village: Yes

Tenures: Rent

Property Information: 92 Properties

  • Flats: 78 one bedroom flats , 14 two bedroom flats

On Site Care Staff 24/7: Yes

Care Provided By: NorseCare

Community Alarm / Careline Service: Yes

Show The Meadows on the Map

Care Provided by The Meadows

  • Type of Service
  • Privately Owned
  • Care Offered
  • Dementia
  • Older Person Care
  • Other Care Provided
  • Independent Living Training
  • Meals can be delivered to residents own homes
  • Meals Prepared On-site
  • Palliative Care
  • Personal Care

Good to Know

  • Person in charge
  • Emma Smith (Manager)

Facilities

  • Bar/Café
  • Gardens
  • Hairdressing
  • Hobby / Activities Room
  • Lounge
  • Restaurant (open to public)
  • Shop
  • Treatment Room
  • Wheelchair Access

The Meadows Reviews (49)

Total of 49, showing 21-40
9.8

The Meadows has a Review Score of 9.8 (9.762) out of 10, based on 23 reviews in the last 2 years. Over all time The Meadows has 49 reviews.

Overall Experience

  • 41
  • 7
  • 1
  • 0
  • 0

Date Published

49
4
11
23
26

Review from J W (Son of Resident) published on 21 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at The Meadows for approximately 2 years. Since he moved in the staff have been really supportive and caring, supporting Dad with his needs. Sometimes going above and beyond. The environment is of a very high standard and the facilities are excellent. Due to his needs Dad has now moved
to a new location, but he'd like to say thank you to everyone at The Meadows for making him feel at home.

Reply from Emma Smith, Deputy Manager at The Meadows

It has been an honour and privilege to be able to support and care for your dad over the past two years. He will be very much missed at The Meadows as was adored by the whole team as you know. We thank you kindly for such a lovely review of The Meadows and this will be shared with all the team as I know how grateful they will be hear this.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E B (Resident) published on 16 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like all the staff, they are friendly and helpful.

Reply from Emma Smith, Acting Manager at The Meadows

Thank you for your review, this is greatly appreciated.
We are so pleased you enjoy living at the Meadows and have such a good rapport with all the dedicated staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H M (Resident) assisted by family/friend published on 30 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Only resident for ten months, own rented flat. First flat of my own after residential care closed. Taking time to acclimatise but so far so good.

Reply from Emma Smith, Acting Manager at The Meadows

We are so glad to hear you are settling in well and enjoying your new home at The Meadows. Thank you so much for your review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K M (Partner of Resident) published on 20 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent three month placement due to renovations. Thank you all! Staff so welcoming and accommodating. We loved the bright accommodation and well equipped facilities. Thank you for making us so welcome at special activities over the festive period. A very caring and well run facility with service
users needs very much taken into account.

Reply from Emma Smith, Acting Manager at The Meadows

From all the team at The Meadows, we would like to thank you so much for such a kind and lovely review. It has been an absolute pleasure and we are overjoyed the time spent within the Meadows has been a positive experience.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from James W (Resident) published on 13 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since I've been here, I've felt very safe and secure. Everyone is so kind and helpful. I'm not so anxious anymore.

Reply from Emma Smith, Acting Manager at The Meadows

We are overjoyed you have settled in and are enjoying your new home with any anxieties being eased and the reassurance of a safe and secure environment. The Meadows staff will always be available night and day if you need any assistance. Thank you for your lovely review, this means so much to The Meadows team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S B (Daughter of Resident) published on 6 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following my dad passing and the landlord of their home reclaiming it, Mum was left in a hospital bed, the discharge being delayed due to the lack of support from the hospital and the council; we found Mum a placement at The Meadows.
We have never looked back. Mum has come leaps and bounds, gained
weight, improving her personal hygiene and diet.
The carers are amazing, spending time getting to know Mum and spending time chatting and laughing.
We go to the entrainment regularly, which is just such fun and have made some great friends.
Brilliant, brilliant, brilliant - that is all I can say.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew N (Son of Resident) published on 14 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In June 2019 my mum suffered a brain aneurysm. After months in hospital, Mum was housed at The Meadows, moving there in January 2020. In the two and a bit years since, Mum has received faultless care (including through the pandemic) and has been encouraged and assisted in her recovery. Her hard work
and the support of all at The Meadows meant she was deemed not to need 24-hour care now and has recently moved into her own home once again. This would not have happened without the care, compassion and friendship of everyone at The Meadows. The accommodation there is spacious and modern and Mum was always comfortable and happy there. We cannot recommend The Meadows enough and from my experience, anyone looking for housing with care will be well looked after if their journey takes them here.

Reply from Emma Smith, Manager at The Meadows

Thank you for such a lovely review of the Meadows. It has been an honour and a privilege to support your Mum in her recovery and her aspiration of moving back into the community. Every step of your mum's journey has been a pleasure to be a part of and she will be missed by all in the team. We wish your Mum all the best for the future.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rose B (Daughter of Resident) published on 14 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved in three weeks ago. She has been diagnosed with dementia and we were expecting her to be disorientated and have some confusion for the first month. However, the kindness shown by the staff has been exemplary and she has settled as if she has always been here. Thank you to everyone for making
the transition so seamless.

Reply from Emma Smith, Acting Manager at The Meadows

From all of the team at the Meadows, we would like to thank you for your lovely review. We are so pleased the transition and experience of moving has been seamless, this is wonderful. It is an absolute pleasure and a privilege to welcome Mum and yourself to the Meadows family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Arthur G (Resident) published on 12 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was most impressed and grateful for the way I was helped, when I needed it. I did not expect the ladies to help as much as they did. I was surprised and did not expect that they would do it. Please - more carers like these.

Reply from Stephanie Crowe, Acting Deputy Manager at The Meadows

Thank you for your positive feedback, we are glad that you feel supported by staff at The Meadows.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Samantha C (Daughter of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very helpful and caring, well managed and clean environment. While the move into assisted living is a big change, the support and care to support this has been amazing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue C (Daughter of Resident) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The patience, understanding and care provided by all staff here are second to none. Mum was very well cared for here by friendly staff who take time to get to know the whole family. The end-of-life care my mum received was incredible. Would thoroughly recommend The Meadows to anyone. Well done to a
fabulous team!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M W (Resident) published on 9 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In 2016 The Meadows offered me a home when I was in a very dark place indeed. I owe NorseCare and Saffron Housing a huge debt of gratitude. They gave me a new lease of life, a secure home in which to recover my physical and mental strength - transforming my quality of life. 'Independent living in housing
with care' is still 'a work in progress'. So am I. This is my first experience of 'communal living' and of 'care'. I adjusted slowly to this novel environment, the staff and management helped me to do so. I hosted VIPs when they toured the 'scheme' in 2016/2017. I quoted them extracts from an article about The Meadows which struck chords with my own personal experience here: any fool can rustle up money and put a building up: that's the easy bit: the hard bit is delivering quality care, a complex and nuanced skill. Getting the care right the training right the culture right. In the care profession, there are those who 'get it' and those who don't. Here 'they get it'. They have my back.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret J (Daughter of Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident of Bowthorpe Care Village from the time that it opened until her death in February 2022. She had previously been in another care home, and I was concerned that she wouldn't settle in such a large establishment, but she did, and I spent a lot of happy times there with her in
her flat and had meals with her and her friends in the restaurant. She was very well cared for by all the staff and was most happy that some were from Phillidelphia, who she knew very well.

Reply from Caroline Beale, Customer relationship manager at The Meadows

Thank you so much for your review. It was a pleasure to support your mum and she is missed by all. We send our deepest condolences to you and your family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sandra S (Daughter of Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum lived here just after it opened. The staff were very nice and pleasant to her, although Mum did prefer the older staff to the younger ones (just an age thing). For the last 23-weeks, Mum was on end of life care, and a 24/7 carer was put in by the hospital. The staff would come to visit Mum on a
daily basis to help the 24/7 carer with personal care etc. We, as a family, couldn't be more happy with the service and care Mum received until her passing.

Reply from Caroline Beale, Customer relationship manager at The Meadows

‘Thank you so much for your positive review. On behalf of the team, we would like to express how much of an honour and privilege it was to be able to provide care and support for your Mum. Your kind words really do mean the world to us at The Meadows, thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Simon J (Son of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my mother back in March for the first time. Extremely happy with the assistance she gets from the carers. Mum is in the assisted living area. Lovely place to visit Mum, especially on her balcony! Thank you for caring for my mum.

Reply from Caroline Beale, Customer relationship manager at The Meadows

Thank you for the positive feedback, it is lovely to hear that you feel mum is well cared for and that we take care of mums health needs.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean H (Daughter of Resident) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful carers and support team. We feel totally confident that our Mum is really well looked after and cared for, which is such a comfort for us.

Reply from Caroline Beale, Customer relationship manager at The Meadows

Thank you so much for your review and we are delighted to hear that you are happy with the care your mum receives.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T M (Resident) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very comfortable, thanks to the care by staff. The food is good and the staff are very caring. This is very comfortable and we are well looked after.

Reply from Caroline Beale, Customer relationship manager at The Meadows

Thank you for your review. It is lovely to hear you are comfortable and happy at The Meadows.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V F (Resident) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Arrived in April 2021, very worn out and needing help and a kind word and help which I found quite quickly. They were very kind and I have not looked back - I am very happy. Things have been bad for the staff and carers but they are the same and have looked after us all. I am very happy here, it's
nice to have their help. They do their best to keep our spirits up so I think The Meadows is great.

Reply from Caroline Beale, Customer relationship manager at The Meadows

Thank you so much for your review. We are delighted to hear how you find living at The Meadows and your positive comments regarding the care you receive.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G B (Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good staff, day and night. It's good for me because there are staff to help. I am very happy here, I love it.

Reply from Caroline Beale, Customer relationship manager at The Meadows

Thank you so much for this wonderful review. We are so happy to hear you are happy living at The Meadows.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Roger G (Resident) assisted by family/friend published on 17 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had been given four months to live when I moved in here. I got asked when I die, do I want to die here or in hospital - that was six years ago! That is now good I have been looked after here and I hope to live here for six more years.

Reply from Caroline Beale, Customer relationship manager at The Meadows

Thank you so much for your review, this is lovely to hear!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.762)

Overview of Review Score

The Review Score of 9.8 (9.762) out of 10 for The Meadows is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.762 for The Meadows is calculated as follows: ( (216 Excellents x 5) + (49 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 273 Ratings = 4.762

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for The Meadows is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.

Place Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

No image found

Cherry Peters

Job Title: Manager

I started my career in social care at the age of 19 and have worked for NorseCare since 2013.


I began working at The Meadows when the scheme first opened as a Team Leader and since this time, my knowledge has grown and my passion for the scheme has been shown I am now proudly in the post as the Registered Manager.


I love my role and supporting our care staff to be able to provide the best service possible to all living at The Meadows, enabling independence and positive experiences.


Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Meadows to verify any information. View our terms and conditions. The Meadows has an Enhanced Service – more info.