The Meadows

Ladysmock Way, Norwich NR5 9BF
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9.8 49 Reviews
  • The Meadows, Norwich
The Meadows is a housing with care scheme at the Bowthorpe Care Village, home to 92 Saffron Housing apartments, which all have 24-hour access to care.

Each attractive, self-contained apartment is easy to manage and comprise of a kitchen and dining area, sitting room, bathroom and bedroom.

Some of the apartments have two bedrooms, and nine apartments are designed to provide extra support to people living with dementia.

You will also find an emergency call system, fire alarm system, TV and telephone sockets. The Meadows enjoys a lovely location to the west of Norwich, with easy access to local amenities and Norwich city centre.

Retirement Village: Yes

Tenures: Rent

Property Information: 92 Properties

  • Flats: 78 one bedroom flats , 14 two bedroom flats

On Site Care Staff 24/7: Yes

Care Provided By: NorseCare

Community Alarm / Careline Service: Yes

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Care Provided by The Meadows

  • Type of Service
  • Privately Owned
  • Care Offered
  • Dementia
  • Older Person Care
  • Other Care Provided
  • Independent Living Training
  • Meals can be delivered to residents own homes
  • Meals Prepared On-site
  • Palliative Care
  • Personal Care

Good to Know

  • Person in charge
  • Emma Smith (Manager)

Facilities

  • Bar/Café
  • Gardens
  • Hairdressing
  • Hobby / Activities Room
  • Lounge
  • Restaurant (open to public)
  • Shop
  • Treatment Room
  • Wheelchair Access

The Meadows Reviews (49)

Total of 49, showing 41-49
9.8

The Meadows has a Review Score of 9.8 (9.762) out of 10, based on 23 reviews in the last 2 years. Over all time The Meadows has 49 reviews.

Overall Experience

  • 41
  • 7
  • 1
  • 0
  • 0

Date Published

49
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23
26

Review from Margaret C (Resident) published on 17 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This time last year, I was thinking I was doing the right thing moving into the Meadows. A year later, minus 6 days, you bet I was! I couldn't have done better, lovely flat, lovely carers doing their best coping with the obstructions that covid causes. I'm so settled here, in my new home and can't thank
the staff enough for caring for and looking after me. I've already recommended it here and a lady has just moved in. Another, her friend, is due to move in soon.

Reply from Caroline Beale, Customer relationship manager at The Meadows

Thank you so much for your wonderful review. I am so happy to hear that you love living with us so much! We are very grateful for your feedback.


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Review from V P (Resident) published on 17 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

It is alright here, especially if you are on your own.

Reply from Caroline Beale, Customer relationship manager at The Meadows

Thank you so much for taking your time to leave a review. We are delighted to hear that you are happy with the service provided.


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Review from Steven C (Mother of Resident) published on 16 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care from day one has been excellent, all the staff are very good. I have not got one person who I would not like looking after my mum and several go above and beyond in their care, kindness and compassion for Mum. They know Mum by her first name, always have time for her and I know they are always
busy and treat her with respect and dignity. The activities that Mum does are excellent but I feel more activities would be beneficial.

Reply from Caroline Beale, Customer relationship manager at The Meadows

This is lovely feedback to receive. Thank you for the feedback regarding activities, we are in the process of exploring more variety of activities for tenants.


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Review from Debra F (Resident) published on 16 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like living here.

Reply from Caroline Beale, Customer relationship manager at The Meadows

Thank you so much for taking your time to review. This is lovely feedback to receive.


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Review from Jack M (Son of Resident) published on 15 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was a resident in The Meadows Housing with Care for four years until she passed away in October 2020. The staff at The Meadows were so loving and caring to Mum, nothing was ever too much - they would spend time talking, having a cup of tea and making sure she had everything she wanted. I can't
thank them enough for what they have done for her. The days leading up to her passing, she was never left alone and when the day came, I was with her. Her carers were so good, they went so far to make sure that I was ok and done everything even contacting the necessary people. I would always say to anyone whose parents needed care that they can get the best care from The Meadows. Every single carer is exceptional.
My Mother was so fortunate to spend her last years being cared for by caring and loving people. Thanks to all the Staff!

Reply from Richard Smith, Marketing Manager at The Meadows

Thank you for your wonderful tribute to the team at The Meadows. Please accept our condolences for your loss.


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Review from Andrew L (Son of Resident) published on 8 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of my parents moved into The Meadows in May 2018. My mother requiring full-time care around the clock but allowing my dad to remain independent; with assistance on hand if required. Prior to the move, I was deeply concerned with both of my parents' future; concerning their overall health and well
being. However, from the outset and with my parents slowly adjusting to their new homely surroundings, I can rest assured that both parents receive the assistance they richly deserve; ultimately a new lease of life to enjoy for my dad. From the outset, I was pleasantly surprised by the outstanding facilities provided. All staff are kind-hearted, considerate and effective in communication, very friendly to chat with and more importantly supportive to both of my parents; exemplary from the top of the management tree, through the Team Leaders and ultimately the care staff who are at the coal face; true unknown warriors who do not receive enough justified credit where it's due.

Reply from Richard Smith, Marketing Manager at The Meadows

Thank you for this glowing review of the care and support your parents are receiving at The Meadows.


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Review from David L (Son of Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Person centred care is always evident when we visit. Staff are friendly, approachable and knowledgeable.

Reply from Richard Smith, Marketing Manager at The Meadows

Thank you for your kind words about the care and support received at The Meadows.


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Review from Rachel T (Mother of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter, who has a learning disability, recently moved into the new complex at Bowthorpe in Norwich. At the age of 28, this is the first time she has lived alone. All the staff at the Meadows have made this transition so much easier due to their kindness and dedication. It is a wonderful place and
I have the peace of mind knowing that my daughter is safe and most of all, happy. A big thank you to all the staff!

Reply from Richard Smith, Marketing Manager at The Meadows

Thank you for your kind words about the support your daughter has received at The Meadows.


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Review from Emily B (Resident) assisted by family/friend published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have made me feel very welcome in my new environment. Thank you to all the staff.

Reply from Richard Smith, Marketing Manager at The Meadows

Thank you for your kind words about the care you're receiving at Mayflower Court.


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Current Review Score: 9.8 (9.762)

Overview of Review Score

The Review Score of 9.8 (9.762) out of 10 for The Meadows is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.762 for The Meadows is calculated as follows: ( (216 Excellents x 5) + (49 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 273 Ratings = 4.762

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for The Meadows is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.

Place Vacancies

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Awards / Recognitions (1)

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Meet the Team (1)

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Cherry Peters

Job Title: Manager

I started my career in social care at the age of 19 and have worked for NorseCare since 2013.


I began working at The Meadows when the scheme first opened as a Team Leader and since this time, my knowledge has grown and my passion for the scheme has been shown I am now proudly in the post as the Registered Manager.


I love my role and supporting our care staff to be able to provide the best service possible to all living at The Meadows, enabling independence and positive experiences.


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