Millcroft

Tumim Court, Wallingford OX10 9FX
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18 Reviews
  • Millcroft, Wallingford
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Care Provided by Millcroft

  • Type of Service
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Older Person Care
  • Physical Disability
  • Other Care Provided
  • Meals can be delivered to residents own homes
  • Meals Prepared On-site
  • Personal Care

Good to Know

  • Owner
  • All Care (GB) Ltd
  • Person in charge
  • Roby Taylor (General Manager)

Facilities

  • Bar/Café
  • Cleaning
  • Close to Local shops
  • Dining Room (residents only)
  • Gardens
  • Guest Suite
  • Housework
  • Jacuzzi / Hydro Pool
  • Laundry Service
  • Lift
  • Near Public Transport
  • Satellite / Cable (available for each unit)
  • Shopping
  • Wheelchair Access
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Millcroft Reviews (18)

Over all time Millcroft has 18 reviews.

Overall Experience

  • 13
  • 4
  • 1
  • 0
  • 0

Date Published

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18

Review from David T (Son of Resident) published on 24 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother moved into Millcroft in December 2018 soon after her husband past away. At this time she was not only very upset but also unsure as to whether this was the right move for her. I can honestly say that all staff have been amazing and after making her so welcome, that now nearly 18 months on
I think the home has been a godsend and has given her a number of great memories. The staff can't do enough and a number of them I know my Mum would call friends. Thank you all so much, I can honestly say I don't think my mum would still be with us without all your caring and support. I'm indebted to you all!

Reply from Venetia Karagiannakou, Sales & Marketing Assistant at Millcroft

Thank you so much for your very positive review of Millcroft, we are delighted you are happy.


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Review from S Y (Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and staff are extremely kind and very caring.

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Review from Ela I (Daughter of Resident) published on 10 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and care staff all very friendly and helpful. The atmosphere very happy.

Reply from Julie Chanel, Sales and Marketing Manager at Millcroft

Thank you so much for this review, it is good to hear you are happy. Best wishes


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Review from S H (Resident) published on 23 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very comfortable accommodation.

Reply from Julie Chanel, Sales and Marketing Manager at Millcroft

Hello,
Thank you for taking the time to complete a review for Millcroft.
With regards to activities, as we are independent living, we don't have activities coordinators. There is a resident committee, maybe you could join that and arrange the activities that you will enjoy with the support of the staff.
Thanks again.


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Review from Valerie S (Daughter of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since mum moved into Millcroft, the change in her is amazing. She was quite depressed prior to the move and now she is bright, happy, chatty and loving it. I often ask her if she is ok and she constantly tells me she is so happy and can't believe it. The staff are amazing, so caring, thoughtful and
happy. Thank you Millcroft. The family appreciate you all.

Reply from Julie Chanel, Sales and Marketing Manager at Millcroft

Thank you so much for your very positive review of Millcroft, we are delighted you are happy.


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Review from Vera H (Resident) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was not sure I wanted to come but have been made very welcome with all the staff.

Reply from Julie Chanel, Sales and Marketing Manager at Millcroft

Thank you for taking the time to complete this review, it really is appreciated by us all.


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Review from J T (Respite Resident) published on 3 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am recovering the side effects of radiotherapy. It is hard, long, drawn-out, difficult and this is agreeable to be independent.

Reply from Julie Chanel, Sales and Marketing Manager at Millcroft

Thank you very much for taking the time to write this review. Wishing you well with your recovery.


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Review from Doreen T (Resident) published on 20 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived here for 16 months and although I kicked up a fuss at first I cannot think of living elsewhere. The staff are very efficient and I Feel really safe but this does not mean that they don't laugh with us all as well. Overall a grand bunch of carers and nothing is too much trouble for them.

Reply from Julie Chanel, Sales and Marketing Manager at Millcroft

Thank you for your lovely comments which we will pass on to staff, we are glad that you are happy with us at Millcroft.


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Review from Jennifer L (Sister of Resident) published on 15 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister moved into Millcroft just over a year ago and was immediately nurtured and welcomed. At the time she was very independent and self-sufficient, despite having MS and diabetes. She values having her own front door. In August 2018 she was diagnosed with bowel cancer and has been extremely ill
at times. When it was imperative that she be hospitalised quickly, they were supportive, caring and kind. I know she is in good hands when I am not there.

Reply from Julie Chanel, Sales and Marketing Manager at Millcroft

Thank you for taking the time to write your kind review. It is good to hear that you feel confident that your sister is well supported at Millcroft. Staff appreciate receiving such positive feedback, thanks again.


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Review from Lesley O (Daughter of Resident) published on 5 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment of picking up the phone to inquire about Millcroft, to my mum becoming a member of the Millcroft community, the process has been outstanding. Although the accommodation and facilities are wonderful, without a doubt what makes this a special place is the way it's managed. The high expectations
of all the staff envisaged by the settings leadership team are met, safeguarding mums physical and emotional safety. This is beautifully balanced between independence and assistance, helping her feel in control. Previously living in isolation, resulted in mum's physical health declining, more concerningly her mental health, since the move to Millcroft mums zest for life is returning.
Thank you.

Reply from Julie Chanel, Sales and Marketing Manager at Millcroft

Hello Lesley


Thank you so much for your kind words about Millcroft. The staff will be delighted that you have taken the time to show your appreciation and I'm so glad it has worked out well.


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Review from James P (Uncle of Resident) published on 30 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nephew was fortunate enough to gain occupancy of a flat in this wonderful establishment. With excellent facilities and a truly dedicated staff, he is very well cared for. I am kept informed of any problems or needs that require my attention.


This is a home where you can be confident that it’s

residents are in a safe and caring environment. I would not hesitate in recommending this wonderful modern establishment to anyone considering Millcroft; a suitable home that offers care and facilities of an exceedingly high standard.

Reply from Julie Chanel, Sales and Marketing Manager at Millcroft

Thank you so much for taking the time to write this review, the staff really appreciate having their work recognised. We are so fortunate to have Millcroft in Wallingford. Best wishes.


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Review from Patrick M (Resident) published on 4 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I first came to Millcroft I found both the staff and the residents to be warm, kind and friendly. I bless my stars that I had the good fortune to come here to Millcroft.

Reply from Julie Chanel, Sales and Marketing Manager at Millcroft

Thank you so much, how kind of you to take the trouble to complete this and to say such lovely words. Bless you.


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Review from B K (Resident) published on 21 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

We moved here in February 2018 bringing lots of things with us, not knowing exactly what we needed.


Not completely unpacked, no cupboards in living room and bedrooms. Kitchen cupboards too high.


Reply from Julie Chanel, Sales and Marketing Manager at Millcroft

Thank you Betty for taking the time to submit this review. We were not aware the cupboards weren't the right height. Now we have spoken about this and I have agreed to get a quote for lowering them to your height. Thanks again.


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Review from Brenda C (Resident) published on 21 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased with the care provided. I still keep my independence. Some issues with the meals hoping to get it sorted.

Reply from Julie Chanel, Sales and Marketing Manager at Millcroft

Thank you Brenda for your kind review, independence is very important. Please keep working with us going forward to make Millcroft the best.


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Review from Robert S (Resident) published on 21 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly but professional nothing is too much trouble if you have problems/illness they are very prompt in dealing with it. I have no regrets in moving to Millcroft.

Reply from Julie Chanel, Sales and Marketing Manager at Millcroft

Thank you Robert for you fantastic feedback, staff try really hard to make everyone feel as positive as you.


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Review from A C (Resident) assisted by family/friend published on 21 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Millcroft is not yet fully occupied so it is difficult to give a comprehensive review. The flats are spacious and the communal areas very pleasant to congregate in, particularly at lunchtime, where a meal is available for less than £5 for two courses. The staff are friendly and caring but activities
are limited at the moment - hopefully, this will improve once Millcroft is at full capacity.

Reply from Julie Chanel, Sales and Marketing Manager at Millcroft

A C, thank you so much for taking the time to write a review, they are so helpful.
With regards to activities, it would be great to work with you to find the kind of activity that interests you as the ones we run currently might not be your thing. Maybe you could instigate something suitable as resident led activities are the best, rather than us impose activities on you, after all, it is independent living.


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Review from Pari T (Friend of Resident) published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleasant greeting. First impression, friendly and good communication, cheerful staff, pleasant atmosphere.
Overall excellent.

Reply from Julie Chanel, Sales and Marketing Manager at Millcroft

Thank you for taking the time to write this lovely review, which is much appreciated.


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Review from John D (Son of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very friendly and helpful. I can rest assured my Mother is being well cared for and is really happy being here. Thank you all.

Reply from Julie Chanel, Sales and Marketing Manager at Millcroft

Thank you very much for your kind review, we are glad you are happy at Millcroft.


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