Protheroe House

6 Chesnut Road, London N17 9FA
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8.0 10 Reviews
  • Protheroe House, London
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Care Provided by Protheroe House

  • Type of Service
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Older Person Care
  • Physical Disability
  • Other Care Provided
  • Meals can be delivered to residents own homes
  • Meals Prepared On-site
  • Personal Care

Good to Know

  • Person in charge
  • Carol Pusey (Manager)

Facilities

  • Bar/Café
  • Cinema
  • Cleaning
  • Close to Local shops
  • Dining Room (residents only)
  • Gardens
  • Guest Suite
  • Housework
  • Jacuzzi / Hydro Pool
  • Laundry Service
  • Lift
  • Lounge
  • Near Public Transport
  • Restaurant (open to public)
  • Satellite / Cable (available for each unit)
  • Shopping
  • Wheelchair Access
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Protheroe House Reviews (10)

8.0

Protheroe House has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Protheroe House has 10 reviews.

Overall Experience

  • 6
  • 3
  • 1
  • 0
  • 0

Date Published

10
0
0
1
9

Review from Kimberley C (Daughter of Resident) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the outset, I knew my father was going to be happy in Protheroe House. The flats are modern, spacious and clean. The surroundings are absolutely beautiful! The food is yummy and more importantly the staff, especially in the office are always polite, professional and extremely helpful! I have no
hesitation in recommending this residential care home. Thank you One Housing!

Reply from Sophie Baker, Sales and Marketing Manager at Protheroe House

Thank you so much for your wonderful review, we are so pleased to hear your father is happy living at Protheroe House. We will ensure this is fed back to the staff and management at the scheme.


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Review from M D (Resident) published on 31 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like living here, the rooms are clean and well looked after.
I have made friends and the staff are very helpful.
All in all, I am very satisfied.

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Review from John C (Resident) published on 23 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel happy living here.

Reply from Sophie Baker, Sales and Marketing Manager at Protheroe House

We are very pleased to hear you feel happy living at Protheroe House. Thank you for your review. Kind regards.


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Review from M B (Resident) published on 16 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have lived here for the last few years. We enjoy living here and we enjoy the activities and we are also very active people.

Reply from Sophie Baker, Sales and Marketing Manager at Protheroe House

Thank you for your review. We are so pleased to hear you enjoy living at Protheroe House. Many thanks.


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Review from S B (Resident) published on 16 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like living here, and I do more activity. Also I do music, art and gardening.

Reply from Sophie Baker, Sales and Marketing Manager at Protheroe House

Thank you for your kind review. We're glad you're happy living at Protheroe House. Kind regards.


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Review from Sally W (Resident) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like this place and the carers are all very polite and they are helpful when I need them.

Reply from Julie Chanel, Sales and Marketing Manager at Protheroe House

Thank you very much for you kind review of Protheroe House, it is really helpful to us. We will pass on your lovely comments to care staff.


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Review from J C (Resident) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Quite happy, carers are very helpful.
Food varies.

Reply from Julie Chanel, Sales and Marketing Manager at Protheroe House

Thank you for taking the time to complete a review. If you have any concerns do please keep talking to us. The care staff really appreciate the positive feedback.


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Review from V W (Resident) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Fairly happy.

Reply from Julie Chanel, Sales and Marketing Manager at Protheroe House

Thank you for your review of Protheroe House, I will ask the manager to speak to you about any concerns you might have. The care staff strive to support our residents with care and dignity, if this is not your experience we will address that.


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Review from A B (Resident) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have never met such a lovely, caring group of people. Nothing is too much trouble and they all have a smile and greeting.
Staying here has helped my recovery after 5 weeks in hospital, complex illness and hip operation.

Reply from Julie Chanel, Sales and Marketing Manager at Protheroe House

Thank you so much for taking the time to complete this very positive review. We are delighted to support you. We will pass your lovely comments to staff. Best wishes. Julie.


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Review from B C (Son of Resident) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been organising my mother's move to Protheroe House this month and have been blown away by everything about this place. The staff are amazing, friendly and helpful - nothing is too much trouble.
I stayed in the guest suite and was treated like family with kindness and good humour. I am confident
mum will make friends, be safe and happy here. Outstanding facilities, cleanliness and security - what an absolutely amazing place.

Reply from Julie Chanel, Sales and Marketing Manager at Protheroe House

Thank you so much for your kind comments, we are delighted that you are so happy with the service at Protheroe House. We are really proud of it.


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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Protheroe House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Protheroe House is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for Protheroe House is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.

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Awards / Recognitions (2)

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