Lorenco House

9 College Road, London N17 8EA
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8 Reviews
  • Lorenco House, London
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Care Provided by Lorenco House

  • Type of Service
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Older Person Care
  • Physical Disability
  • Other Care Provided
  • Meals can be delivered to residents own homes
  • Meals Prepared On-site
  • Personal Care

Good to Know

  • Person in charge
  • Gerald Anderson (Manager)

Facilities

  • Bar/Café
  • Cleaning
  • Close to Local shops
  • Dining Room (residents only)
  • Gardens
  • Guest Suite
  • Housework
  • Laundry Service
  • Lift
  • Lounge
  • Near Public Transport
  • Satellite / Cable (available for each unit)
  • Shopping
  • Wheelchair Access
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Lorenco House Reviews (8)

Over all time Lorenco House has 8 reviews.

Overall Experience

  • 5
  • 3
  • 0
  • 0
  • 0

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Review from Tony D (Brother of Resident) published on 28 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my brother moved in he has totally come out of his shell and is happier now than I can remember for a long time, this is down to the excellent management and staff, it is a great weight off my mind knowing he is being very well looked after and would strongly recommend to anyone.

Reply from Sophie Baker, Head of sales and marketing at Lorenco House

Thank you for the wonderful review, we are so pleased to hear how happy your brother is at Lorenco House.


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Review from Catherine J (Daughter of Resident) published on 30 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Lorenco House in February 2022. The staff and the facilities have consistently exceeded expectations. Lorenco House provides an excellent transition to a greater level of available care, while allowing residents to retain some independence and with opportunities for social engagement.
There is a large rolling 4-weekly menu of two-course lunch options.
The staff are fantastic at all levels of the organisation: friendly, professional, caring and consistent. There are appropriate protocols for safety and security (general and Covid-related) and these are monitored consistently. Care levels are tailored to the individual and I was invited to contribute to the creation of a bespoke care plan for Mum which can be updated as required.
The roster of activities is varied and engaging and the facilities are in excellent condition. Mum feels safe, happy and cared for, which is a huge weight off my mind. I cannot recommend Lorenco House highly enough.

Reply from Sophie Baker, Sales and Marketing Manager at Lorenco House

Thank you so much for the fantastic review. We are so pleased to hear that you feel your mum is safe and well cared for. Kind regards.


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Review from E K (Sister of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The high quality of care that my sister is receiving has been excellent. The staff are friendly and professional. They provide kind and compassionate care especially for the manager who goes above and beyond to be helpful. I am pleased that my sister is fortunate enough to live here and I would unreservedly
recommend it to anyone who needs care.

Reply from Sophie Baker, Sales and Marketing Manager at Lorenco House

Thank you, E K, for this wonderful review of Lorenco House. We are so pleased you are happy with the care given to your sister.
Sophie.


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Review from S G (Daughter of Resident) published on 5 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We loved Lorenco House from our first visit, it is beautifully decorated and furnished. It has a 5-star hotel feel with clusters of seating, sofas/armchairs, tables, lamps, and lovely modern pictures, dotted along the corridors. The atrium gives it a feeling of space and light in the communal areas.
The flat is also fresh and new with a modern fully-fitted kitchen, wet-room, underfloor heating and large window/balcony doors in the lounge and bedroom. The office staff have been super friendly, and very supportive during this difficult time with the pandemic, and my parents are slowly getting to know and understand the many carers that work so hard there. It gives us as family members peace of mind that our parents are safe and being well looked after. Thank you Lorenco House staff!

Reply from Sophie Baker, Sales and Marketing Manager at Lorenco House

Thank you for your review. We're so pleased that you have peace of mind that your parents are safe.


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Review from S J (Resident) assisted by family/friend published on 17 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care and support that I receive.

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Review from S J (Resident) assisted by family/friend published on 17 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care and support I receive.

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Review from D L (Resident) assisted by family/friend published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had a positive experience in my time here so far with the staff, in particular, showing a very good level of care and detail and attention to my overall needs.
The only negative gripe would be the diversity of the foods served and the amount could be improved too. The cooking could also be vastly
improved.

Reply from Julie Chanel, Sales and Marketing Manager at Lorenco House

Thank you for taking the time to complete this review and for your constructive feedback, which will be forwarded to the catering team. We are glad you have had a positive experience at Lorenco House.


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Review from Alice H (Friend of Resident) published on 8 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A big place so friendly and welcoming.


Do everything they can for the people living there.


Environment is always clean and immaculately presented.


Staff are very resident focused.


Reply from Julie Chanel, Sales and Marketing Manager at Lorenco House

Thank you very much for your kind review which is much appreciated by staff.


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Overview of Review Score

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