Southlands Retirement Apartments

13 Wetherby Road, Roundhay, Leeds LS8 2JU
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9.7 37 Reviews
  • Southlands Retirement Apartments, Leeds
Southlands is located in a leafy suburb in North Leeds, just a short walk from the open spaces of Roundhay Park.

Southlands comprises of 28 purpose-built one and two bedroom luxury apartments. The self-contained apartments allow older people to lead an independent life, run their own home without the worries of maintaining it, and have the reassurance of round-the-clock support and care.

A generous day space provides the perfect communal area for residents who can also mingle over dinner in the elegant dining room or relax in the lounge and conservatories.

A highly skilled on-site chef provides a delicious daily menu, using fresh local produce and caters for specialised diets and personal tastes.

Southlands also offer a varied programme of social activities and residents can look forward to weekly visits from the hairdresser.

Retirement Village: No

Tenures: Ownership,Rent,Shared

Property Information: 28 Properties

  • Flats: 17 one bedroom flats , 11 two bedroom flats

On Site Care Staff 24/7: Yes

Care Provided By: Westward Care Ltd

Community Alarm / Careline Service: Yes

Other Care Provided: Support can be provided to connect with external health professionals eg. Doctor, District Nurse, Physiotherapist

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Care Provided by Southlands Retirement Apartments

  • Type of Service
  • Privately Owned
  • Primary Care Categories
  • Respite Care
  • Care Offered
  • Older Person Care
  • Sensory Impairment
  • Other Care Provided
  • Chiropody
  • End of Life Care
  • Meals can be delivered to residents own homes
  • Meals Prepared On-site
  • Palliative Care
  • Personal Care

Good to Know

  • Person in charge
  • Lisa Heaton (Apartments Manager)

Facilities

  • Broadband Internet (available for each unit)
  • Cleaning
  • Close to Local shops
  • Dining Room (residents only)
  • Gardens
  • Guest Suite
  • Hairdressing
  • Housework
  • Laundry Service
  • Lift
  • Lounge
  • Near Public Transport
  • Satellite / Cable (available for each unit)
  • Shopping
  • Wheelchair Access
  • Visiting

  • All visitors are welcome to visit apartment owners as and when they please.


    All visitors will be asked to sign in and out.


  • Parking

  • Onsite parking available.


Southlands Retirement Apartments Reviews (37)

Total of 37, showing 1-20
9.7

Southlands Retirement Apartments has a Review Score of 9.7 (9.683) out of 10, based on 5 reviews in the last 2 years. Over all time Southlands Retirement Apartments has 37 reviews.

Overall Experience

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Review from Catherine S (Daughter of Resident) published on 30 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has recently moved into Southlands- a huge move having lived in her previous home for 50 years. The sales manager was extremely helpful, patient and understanding, reducing our stress and going out of her way to provide information and help keep our purchase progressing.
My mum has been made
very welcome by both staff and fellow residents and for the first time in many months I feel she is safe and well cared for. Southlands has a busy programme of activities and it has been great to see my mum getting involved and keeping busy.

Reply from Sharon Earnshaw, Operations Manager at Southlands Retirement Apartments

Thank you for taking the time to provide this review. We are delighted with your comments and the feedback will certainly be passed on to the team. With warmest regards.


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Review from Karen O (Daughter of Resident) published on 30 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Southlands is not only a beautiful residence but the staff are very caring and friendly. The meals are kept in a beautiful state and my father is very happy here. He has lived here for nearly three years and loves it. The best decision I have ever made was to move my parents from another location (where
they lived for 70 years) to Southlands to be closer to me and the grandchildren.

Reply from Lisa Heaton, Registered Manager at Southlands Retirement Apartments

Thank you for taking the time to submit such a positive review. We are so pleased to hear you are happy. Your comments will be shared with all of the team at Southlands.


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Review from Emma C (Daughter of Resident) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad, after much deliberation, decided that it would be a good idea to do a trial stay at Southlands. He's a widower and has a few health and mobility issues and the house was becoming too big (and cold) for him. On coming home day, he was down in the dumps and quickly made the decision to make the
permanent move. The apartment is so tastefully decorated and furnished and as warm as he chooses it to be without having to worry about expensive bills. There are always people around if he wants to socialise, he has 3 meals a day prepared for him and he feels safe and secure knowing that there is a team of care staff on site is a real plus point for my sister and me. Everyone there is so friendly and caring, so my sister feels so reassured. The manager cannot do enough for us and has made the whole process so stress-free. Such an asset to Westward Care - we'll never forget how she made one of the most stressful periods in our lives, so much easier for us.

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Review from David I (Respite Resident) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A telephone/intercom would have been helpful. The staff were extremely courteous and polite. The lighting could have been improved. The standard of food was variable. Maintenance was good and repairs were dealt with properly.

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Review from Gill L (Respite Resident) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have stayed at Southlands for two weeks of respite care following knee replacement surgery. My father had been a resident here for seven years before passing, and I had no hesitation in choosing to return for my recuperation. I was welcomed 'back home' like an old friend.
My respite apartment was
a bright, spotless, airy environment with a wet room-style bathroom. Perfect!
I was afforded total privacy, but care was 'on hand', and when requested, I was helped swiftly, with respect, and always with a cheery smile.
I was able to join in as many activities as I felt able to and was always welcomed warmly by old friends and newer residents alike.
The atmosphere of 'family' is what makes Southlands extremely special. Care was on hand when required, and my daily progress was encouraged and gently supported.
I shall return home mentally and physically much more able to cope on my own, and grateful to Southlands for this amazing start.

Reply from May Harkins, Client Services Manager at Southlands Retirement Apartments

I am so pleased that you genuinely benefited from your stay with us. It was a delight to have you with us and our pleasure to help where we could. You will always be welcome here and I can honestly say that we are looking forward to seeing you when you come for the exercise classes that you have chosen to attend here.


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Review from Jean H (Respite Resident) published on 5 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I stayed in Southlands after hip surgery for three weeks! I was welcomed warmly by management staff and residents. During my stay, I was treated with dignity and respect, and I shall keep in touch with the friends I made there. I had a comfortable apartment overlooking the garden. I shall certainly
consider using this facility again if the need arises.

Reply from May Harkins, Client Services Manager at Southlands Retirement Apartments

We are so pleased you enjoyed your recent stay here at Southlands. We really loved getting to know you and felt that you were part of our family as you got on so well with everyone. We would be delighted to give you a warm Southlands welcome again.


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Review from Andrew W (Son of Resident) published on 30 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum (87 years old) stayed at Southlands following a hip replacement operation. Although she was apprehensive about not going straight home, Southlands provided her with the help and support she needed after her hospital stay. Mum enjoyed her four weeks at Southlands and made some new friends. Think
she will be back to visit.

Reply from May Harkins, Client Services Manager at Southlands Retirement Apartments

How lovely to hear that your mum enjoyed her stay with us; we certainly enjoyed having her here at Southlands. We would be delighted to see your mum again and sincerely hope that she pops in very soon for Afternoon Tea on a Friday.


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Review from J C (Resident) published on 9 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to move out of our apartment so that people could instal wardrobes etc in our bedroom. They required the removal of the beds to another part of the apartment, which meant we could not live in it. Southlands made the guest suite available to us for a week, which was extremely accommodating; otherwise,
we would have had to find temporary accommodation elsewhere.

Reply from May Harkins, Client Services Manager at Southlands Retirement Apartments

It was our pleasure to help out with this situation. We like to think that we are like an extended family and are always happy to help with issues if we possibly can.


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Review from Adrienne J (Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was redirected to Southlands as another home had Covid. After being a week at Southlands, they contracted Covid, therefore; I had little contact with other residents. At no point did I feel unsafe. It was handled well. I cannot stress enough how friendly and helpful every member of staff was from
the managers to the cleaners. The apartments are outstanding in comfort and attractiveness. It was a good experience, and I would go there again should the need arise.

Reply from May Harkins, Client Services Manager at Southlands Retirement Apartments

Thank you for your kind comments, I am so glad that you felt safe during your stay. It would be our pleasure to welcome you back to Southlands again when, hopefully, you can enjoy everything we have to offer.


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Review from M W (Resident) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I moved here to be nearer to my son, wife and grandson. I am thrilled with the outcome. Being at Southlands allows me to be as independent as possible with help, care and food available if I need it. The staff really do care and are excellent. The residents have welcomed me warmly, and very quickly,
I felt like one of this happy family. Situated on the edge of the park, close to the big clock and just a walk or bus ride to Street Lane are such a bonus.

Reply from May Harkins, Client Services Manager at Southlands Retirement Apartments

We are delighted that you are happy here at Southlands and have felt 'at home' so quickly. We are lucky to have you as part of our Southlands family.


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Review from R P (Resident) published on 24 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the facility, and the guest suite is very wonderful.

Reply from May Harkins, Client Services Manager at Southlands Retirement Apartments

Many thanks for your kind words. We are so pleased that you enjoyed your stay with us. You were a delightful guest, and we hope that you will come back across the water again one day.


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Review from A H (Day Care) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very lovely convalescence stay. Southlands looked after Mum very well.

Reply from May Harkins, Client Services Manager at Southlands Retirement Apartments

It is lovely to hear that you are happy with your mum's stay here with us. We were delighted to have spent this time with her and hope that she would be happy to come back to us the next time you go on holiday.


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Review from J W (Sister of Resident) published on 4 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Quality of care and friendliness cannot be faulted. They had an answer for every problem. Accommodation is tastefully and excellent. Nothing was too much trouble. The offer of a trial stay was most helpful. That my sister decided against moving in, in no way reflects on what Southlands has to offer.

Reply from May Harkins, Client Services Manager at Southlands Retirement Apartments

Thank you for your kind words. It was a pleasure to meet you all and our privilege to support your sister during her stay.
I am so pleased you feel that the time your sister spent with us was a positive experience.


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Review from Carla C (Daughter of Resident) published on 16 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Southlands has supported my mum through a very difficult move to live near me. Although Mum is still very able, we wanted her to move to her own retirement apartment that allows her to love her life but has all the support if and when needed. The staff are all amazing and are kind and caring. It feels
like a small family. Thank you for looking after my mum.

Reply from May Harkins, Client Services Manager at Southlands Retirement Apartments

Thank you for your kind words; we are delighted that your mum has settled well into our little 'family'. We are a happy bunch and know that this reflects in the relationships that we have with our residents. It is our pleasure to support your mum when needed and a joy to see how much your mum means to you.


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Review from G K (Respite Resident) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Went into Southlands for a months respite. Everyone was very kind and helpful.

Reply from Vincent Hart, Operations Director at Southlands Retirement Apartments

Your stay with us was an absolute pleasure, and we very much look forward to welcoming you back soon.


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Review from P H (Son of Resident) published on 9 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first contact with Southlands, I found all the staff incredibly caring and sympathetic to our requirements. All members of the team could not help enough, and they were all genuine in their approach and highly professional in their work. The facility was excellent and of a high standard and
very much had a "lovely" feel. This was key for the respite my parents had been booked in for. Thank you to all!

Reply from May Harkins, Client Services Manager at Southlands Retirement Apartments

Thank you for your kind words. It was an absolute pleasure to have your parents here with us at Southlands; they are a lovely couple. It was so nice to observe your devotion to them. We will look forward to welcoming them again. Please, pass on our very best wishes to them.


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Review from Georgina S (Daughter of Resident) published on 8 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my father and stepmother for respite and end of life was excellent. We really could not have asked for more. Nothing was too much trouble, and all the staff were so very helpful and kind.

Reply from May Harkins, Client Services Manager at Southlands Retirement Apartments

It is always a privilege to care for someone in their last days, and caring for your father was no exception. I am so glad that you felt supported during this difficult time for your family.


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Review from Christopher C (Son of Resident) published on 6 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In May/June 2021 my father and stepmother had respite care at Southlands. Initially, my father was in the hospital, and my stepmother, who had dementia, moved into a Southlands apartment with care to await the arrival of my father from the hospital. Although initially unsettled, she responded to the
excellent support provided by the team at Southlands and enjoyed meeting other residents and joining in activities. My father's health deteriorated in hospital and eventually, he was discharged bedbound for end of life care at Southlands. He joined my stepmother in the apartment but sadly died 6-days later. The time spent together at Southlands was crucial to giving my father the peace of mind he needed in his last few days and gave my stepmother the time with him that she so much wanted and needed. The care and support given to both of them at Southlands were excellent. I and the rest of our family will be forever grateful for the time they had at Southlands at what was a difficult time for us all.

Reply from May Harkins, Client Services Manager at Southlands Retirement Apartments

It was our absolute pleasure to be able to spend time with your family. It was humbling to watch how well you all supported each other in such a difficult time. We genuinely cared for your parents, and only wish their time here with us could have been longer.


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Review from S R (Daughter of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is well looked after. Laundry is exceptionally good. Her apartment is regularly cleaned. The menu needs a bit more variety, and timings for tea could be a little later. The activities could be more varied, but some of this may be Covid related. It's back to its happy environment and things have
settled into a satisfactory routine. Overall, Mum is satisfied with Southlands.

Reply from May Harkins, Client Services Manager at Southlands Retirement Apartments

I am glad your mum is happy here. It has been quite a challenging year, and you are correct in assuming that the current restrictions in place have meant that no entertainers were allowed inside the building. Starting from next week, we will be welcoming back our core entertainers into Southlands again; under strict guidelines. I believe that this change, along with the new guidance that up to 5 visitors can meet together in your mum's apartment, will have a very positive effect on everyone's mental well-being.


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Review from John D (Son of Resident) published on 1 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The warm welcome my parents received on arrival in December 2017 has continued with staff unfailingly cheerful and courteous, despite the many challenges presented by Covid.
Monthly tests have become the norm, all residents have now received their second vaccination and activities, though necessarily
restricted, have continued at a slightly lower level.
I will always be grateful to all the staff at Southlands for the way they looked after my mother, who finally succumbed to Parkinson’s, after battling it for 26-years.
May I also mention the head office staff who are, in my opinion, an exceptional group of people who, like the staff 'on the ground’ at Southlands, really do care about the welfare of their residents.
My father, now aged 91, continues to thrive at Southlands.
I think it is very hard to put into words, just what a huge relief it is to know that I can go about my daily life, 100% confident that he is in such good hands, his health and security prioritised.

Reply from May Harkins, Client Services Manager at Southlands Retirement Apartments

How kind of you to let us know how happy you are that your dad is, and your mum was, safe in our hands. Your dad is a very generous person, and we often benefit from his DIY skills! He lives an independent life, and it is so encouraging to see him thrive here at Southlands.


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Current Review Score: 9.7 (9.683)

Overview of Review Score

The Review Score of 9.7 (9.683) out of 10 for Southlands Retirement Apartments is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.683 for Southlands Retirement Apartments is calculated as follows: ( (46 Excellents x 5) + (9 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 60 Ratings = 4.683

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for Southlands Retirement Apartments is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.

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Meet the Team (4)

Lisa

Lisa Heaton

Job Title: Apartments Manager

Joined: 2002

Lisa has worked with Westward Care for over 20 years and loves her role in supporting people in later life.


Lisa is a Registered Manager for Southlands Retirement Apartments.


Catherine

Catherine Reuben

Job Title: Sales and Business Development Manager

Joined: 2024

Catherine joined Westward Care in July 2023.


She is responsible for managing Apartment Enquiries and sales across Headingley Hall and Southlands and developing business relationships with community groups and business partners.

Catherine has worked within the corporate sales sector for over 35 years which included working in a professional sports club, recruitment, and a premium luxury perfume brand.


She prides herself on building relationships with people and putting the customer first.


Having worked throughout the Covid pandemic in the care sector as a carer Catherine soon realised that it was a sector she wanted to work full time in.


With her love of sales and customer service she is delighted to ahve found a job that ticks both her passion for care alongside sales and business development.

Catherine loves being able to work with people and their families in finding their forever 'rightsize' home in later life and helping to make that process as smooth and stress free as possible.


Sharon

Sharon Earnshaw

Job Title: General Manager and Operations Manager

Joined: 2003

Sharon joined the care team at Headingley Hall in June 2003 as Deputy Manager and was promoted to Care Manager, taking on full responsibility for the care delivered to the residents in June 2011. She became the home’s General Manager in October 2012 and now is also the Operations Manager for Westward Care more widely.


Sharon has worked in care homes since leaving school at 17. She started as a Care Assistant and rose through the ranks to Senior Care Assistant and Residential Co-ordinator before leaving her first care home to join Headingley Hall. Sharon believes that good communication skills and developing excellent relationships with residents and their families are key to providing outstanding care and support to everyone.


Crystal

Crystal Chan

Job Title: Administrator

Joined: 2023

Crystal uses her administrative skills to support the team.


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