Jubilee House

6 Ashgate Road, Chesterfield S40 4AA
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10 10 Reviews
  • Jubilee House, Chesterfield
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Care Provided by Jubilee House

  • Type of Service
  • Privately Owned
  • Primary Care Categories
  • Respite Care
  • Care Offered
  • Autism/ASD
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Learning Disability
  • Mental Health Condition
  • Sensory Impairment
  • Other Care Provided
  • Independent Living Training
  • Personal Care

Good to Know

  • Person in charge
  • Melanie Strong (Registered Manager)

Facilities

  • Broadband Internet (available for each unit)
  • Cinema
  • Close to Local shops
  • Dining Room (residents only)
  • Gardens
  • Hobby / Activities Room
  • Lounge
  • Near Public Transport
  • Satellite / Cable (available for each unit)
  • Shopping
  • Treatment Room
  • Wheelchair Access
  • Visiting

  • Monday to Friday between 9am-5pm


  • Parking

  • Private parking on both sides of the building


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Jubilee House Reviews (10)

10

Jubilee House has a Review Score of 10 (10.000) out of 10, based on 6 reviews in the last 2 years. Over all time Jubilee House has 10 reviews.

Overall Experience

  • 9
  • 1
  • 0
  • 0
  • 0

Date Published

10
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6
4

Review from C G (Friend of Resident) published on 13 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been staying at Jubilee since around September.
She transitioned into the service slowly. The staff at Jubilee managed so well with her especially when she became really poorly, they went above and beyond. The manager at Jubilee organised for her to have some respite at GoldHill and
this did her the world of good! The manager at GoldHill gave brilliant care for her and was such a big help with getting her back on her feet. She has since moved back down to Jubilee and is doing ever so well! I honestly cant thank the teams enough for working together to make her life that bit better! The staff is so lovely and has done so much to help

Reply from Melanie Strong, Supported Living Manager at Jubilee House

Thank you for your kind words about both Jubilee House and Goldhill, and how the staff have supported your friend. Both houses work closely together within the clients' best interest of rehabilitation. It lovely to hear your friend is doing well and we will endeavour to keep up the good work.


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Review from J R (Resident) published on 25 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been here since February 2024.
It's the 1st time I've ever been in this situation.
The staff here are very friendly helpful and caring.
The manager goes above and beyond and the staff works well on your one-to-ones.
The place is very nice and clean and your flat is lovely and big.
Jubilee
House manager and staff should be proud of their achievements.
Thank you all and may you carry on working with me to achieve my goals and happiness.

Reply from Melanie Strong, Registered Manager at Jubilee House

Thank you for your lovely review. It makes us so proud to know that you feel management and staff are supportive and caring, and our clients are happy.


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Review from Adrian D (Resident) published on 2 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the freedom to do as I please.
I like all the other clients here and I like all the staff and how much they help me to do things outside my comfort zone and achieve my goals. Staff always treat me well no matter what happens. A member of staff has helped me massively to become more independent
and join in with the house activities.

Reply from Melanie Strong, Supported Living Manager at Jubilee House

Thank you for your lovely review. It makes us so proud to know that you feel management and staff are supportive and caring, and our clients are happy.


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Review from V O (Friend of Resident) published on 25 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a close friend of one of the clients at Jubilee House. I recently visited my friend, and I could not believe the difference in him. His appearance and overall health/mental health have improved drastically since his time in the service. I met some of the staff on my visit, and they were very friendly
and approachable.
The house was immaculately clean, and the size and quality of his flat were amazing.
I cannot thank Jubilee enough for the help and support that they have given my friend.

Reply from Melanie Strong, Registered Manager at Jubilee House

Thank you for your kind words, we are so pleased to hear that you are happy with the support your friend receives and we strive for this to continue in the future.


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Review from Sarah W (Friend of Resident) published on 28 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to say thank you to all the staff and managers who have supported my friend whilst he was living there, who has just recently moved back to Crich, the staff are amazing and the managers are lovely as well. I wish that I could come and live here! It is a lovely building and has got nice rooms
as well, it is a lovely place.

Reply from Melanie Strong, Supported Living Manager at Jubilee House

Thank you for your lovely review. It makes us so proud to know that you feel management is supportive and caring and our clients are happy.


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Review from M L (Resident) published on 17 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’ve been living at Jubilee House since July 2022 and over the 11 months I’ve been here I’ve made much progress in my recovery thanks to the incredible support workers, and manager of Jubilee. I’ve always felt respected and heard while living at Jubilee, it’s a great placement if you need to strengthen
your recovery pathway and to help develop coping mechanisms and daily living skills to prepare for independence.

Reply from Melanie Strong, Supported Living Manager at Jubilee House

Thank you for your lovely review regarding Jubilee House and the care and support you are receiving. We are pleased to hear you are happy with the progress you have made so far and wish you all the best in the future.


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Review from K S (Resident) published on 24 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Jubilee House is a new service, and I would put 5-stars; however, things are still being sorted and set up. The care I receive is second to none, and we have some great staff. The support I receive has helped me settle in and progress throughout my stay. Having been under the group in different care
settings, I have to say Jubilee is one of the best services I have been in.

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Review from B W (Resident) published on 28 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find that Jubilee is a nice place to live in. The staff help me to remain on track for my goals and help me to excel above them as well. I like to chat with staff as they make me feel listened to. I feel that I am encouraged to try new things that I may enjoy. I feel the staff team are compassionate
and caring. I am happy where I am.

Reply from Emma Gingell, Supported Living Manager at Jubilee House

Thank you for the wonderful review that you have given us. We base our support on person-centred care. We are grateful for your review and aim to support you to complete your goals. We can't wait to continue to assist you on your journey!
I will feedback this review to the staff team.


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Review from A A (Resident) published on 11 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always had an excellent experience during my time here. I've lived within the group since 2016 and have progressed with the support of the staff within the service. I've had no issues whilst being at the service. Jubilee House is in a beautiful place which is quiet and private. I like how the
residential site is at the front, and I feel that I'm living my full potential at the moment.

Reply from Emma Gingell, Supported Living Manager at Jubilee House

We are glad to hear that you feel that you've maximized your full potential - we wish you the best of luck within the continuation of your rehabilitation and recovery.


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Review from A F (Resident) published on 11 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been living with the group for four years and have found that since moving to Jubilee, I've started to become more confident in my ability. I find that my flat is big enough, it's very peaceful here. I find that the staff have been really good at meeting my needs and supporting me to be able
to do things that I want to do so I can achieve goals.

Reply from Emma Gingell, Supported Living Manager at Jubilee House

Thank you for your submission. We are glad to hear that you are feeling more confident! We wish you all the best in your recovery journey.


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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Jubilee House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Jubilee House is calculated as follows: ( (72 Excellents x 5) ) ÷ 72 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for Jubilee House is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.

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