1.7

Goldsmith Close Service has a Review Score of 1.7 (1.667) out of 10, based on 1 reviews in the last 2 years. Over all time Goldsmith Close Service has 1 review.

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Review from J M (Mother of Resident) published on 29 July 2024
Submitted via Website • Report

Overall Experience

Avoid this home. The carers do not "care" about providing a quality of life to help the residents flourish. The residents are left for hours on end doing nothing. No activities are provided at all. Staff sit and watch TV. Staff are not experienced with, and do not understand Autism. There is no conversation

in the house, no happiness, no laughter, no fun. When enquiring after my son, even when a new resident how he was settling in, if sleeping, eating, self harming etc.... I was constantly told "I don't know, I was not here" by all staff. Obviously no handovers between staff. A total lack of care, just clothes washed, and meals cooked. Definitely avoid.

Reply from Michael Gray, Regional Director - London at Goldsmith Close Service

We’re really disappointed to hear about your experience with us. We are committed to providing as high quality a service as possible to the people we support and their families. Concerns and complaints can be made via our Concerns, Complaints and Compliments procedure to help us learn and improve. Details are on our website.

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Current Review Score: 1.7 (1.667)

Overview of Review Score

The Review Score of 1.7 (1.667) out of 10 for Goldsmith Close Service is based on a) the Average Rating and b) the number of positive Reviews.

a) The Average Rating is 1.7 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

The Average Rating of 1.667 for Goldsmith Close Service is calculated as follows: ( (2 Satisfactorys x 3) + (4 Poors x 2) + (6 Very Poors x 1) ) ÷ 12 Ratings = 1.667
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

The 5 points relating to the number of Positive Reviews for Goldsmith Close Service is based on 1 Positive Reviews in the last 24 months and is calculated as follows: = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.

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Goldsmith Close Service

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