Arden Grove Reviews (2)
Arden Grove has a Review Score of 8.0 (8.042) out of 10, based on 2 reviews in the last 2 years. Over all time Arden Grove has 2 reviews.
Review from Sharon L (Daughter of Resident) published on 17 July 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
The management
The staff welcome feedback and communication is really good with a dedicated phone number for the senior in charge, a messaging group and regular updates on ‘what’s on’.
The garden is a delight with many items having been made by some of the residents as well as familiar items from their previous gardens.
Reply from Tracey Wakeling, Registered Manager at Arden Grove
Thank you so much for your review Sharon, it means a lot the team Arden to be recognised for the great work the team do. Arden Grove really believe that people with dementia and related symptoms can flourish and life a fulfilling life.
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Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Gary O (Son of Resident) published on 14 May 2023
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Robyn Pedley, Marketing Officer at Arden Grove
Thank you so much for your review, feedback is really important and I am so happy to hear that you are happy with the service delivered. Arden Grove really believes in fulfilling the lives of individuals and it is really nice to hear it is recognised.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Overview of Review Score
The Review Score of 8.0 (8.042) out of 10 for Arden Grove is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.542 for Arden Grove is calculated as follows: ( (14 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 24 Ratings = 4.542
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)
The 5 points relating to the number of Positive Reviews for Arden Grove is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.
