Hospitality Manager

Hospitality Manager – 45-50k Abbot Care Home

This is an exciting new opportunity for a driven and committed Hospitality Manager with care industry experience to really make a difference every day by creating a unique and personal experience for the people living in our Abbot Care Home in Harlow, Essex. Abbot forms part of our portfolio of 31 Nursing and Care Homes across the South East.

Abbot Care Home is a beautiful 117 bedroomed nursing and care home situated alongside open parkland and within gorgeous, landscaped gardens, offering the de?cor and furnishings of an intimate boutique hotel, coupled with a real home from home atmosphere.

You’ll have excellent people development and relationship building skills along with bags of empathy and compassion. In return you’ll be supported by a well-established and supportive team.

Main Responsibilities of the Hospitality Manager Role:

• Continuously enhance the overall hospitality experience for residents, their families, and visitors.
• Lead and manage a diverse team across food and beverage services, kitchen operations, housekeeping, lifestyle services, reception, and administration.
• Ensure team members possess the necessary skills and receive appropriate training to meet high standards, while actively seeking feedback from stakeholders to drive improvements in service quality.
• Collaborate with the Learning & Development Team to provide ongoing development opportunities for staff.
• Effectively manage complaints and concerns within your areas of responsibility, ensuring resolution in a timely and professional manner, following company procedures.
• Work closely with the Home Manager to plan and organize staff rotas, ensuring adequate shift coverage at all times.
• Oversee and manage budgets, ensuring costs are controlled within your areas of responsibility.
• Partner with kitchen, clinical, and care teams to provide residents with a personalized dining experience, offering menu choices that align with individual care plans and dietary needs.
• Cultivate strong relationships with residents' families, actively seeking feedback and managing expectations.
• Foster team development by setting clear goals, leading by example, and working collaboratively toward shared objectives.
• Support internal and external audits and inspections, following through on action plans for necessary improvements.
• Attend required meetings within both the home and regional teams.
• Prepare reports as needed.

About You:

• Previous experience in a similar role within the health and social care sector is preferred. However, we are also open to applicants with experience in managing large teams in the hospitality industry, such as restaurants or hotels.
• Reside within a reasonable commute from Harlow, Essex.
• Proactive, highly organized, and able to manage multiple tasks simultaneously.
• Excellent customer engagement skills, with a focus on building strong relationships.
• Energetic and resilient, with the ability to lead, motivate, and develop teams.
• Honest, accountable, and dedicated to maintaining high standards of care and service.
• Compassionate and kind, demonstrating empathy toward residents and staff.
• Strong IT and system proficiency.

Benefits of joining us as include:

• 25 days Annual Leave (plus bank Holidays)
• Extensive employee discounts and memberships
• Working with a driven and motivated team
• DBS Certificate paid for by Excelcare*
• Contributory Pension Scheme
• Discretionary Company Bonus Scheme
• Annual Salary Review
• Comprehensive Induction Program
• Refer a Friend Scheme rewarding up to £500 for every person you refer (https://careers.excelcareholdings.com/en-GB/page/employee-refer)*
• Staff Appreciation Days
• Long service awards

If you are interested in becoming one of our ‘family’ as that is what you would be, then start your journey and apply today -  we look forward to hearing from you.