Administration Assistant

We are thrilled to offer an exciting opportunity for an Administration Assistant role at Halsey House in Cromer, Norfolk.

We are looking for a dedicated and professional Administration Assistant to join our Care Services team within the Operations Directorate. In this role, you will provide essential administrative support to our care homes, community facilities, and Admiral Nurse Service, ensuring that services meet the highest standards of care in line with Health and Social Care regulations. You will be responsible for managing reception queries, greeting visitors, handling phone calls, and supporting the Home Manager and Heads of Department with clerical tasks such as minute-taking, preparing agendas, and ordering stationery. Additionally, you will oversee the administration of residents' monies and property, maintain accurate records, and ensure the efficient circulation of incoming post.

Your role will require you to interact with residents, visitors, and colleagues, ensuring that everyone receives excellent customer service. You will also participate in the Royal British Legion’s quality assurance programme and attend regular supervision and appraisal meetings. The ideal candidate will have demonstrable administrative experience, strong customer service skills, and the ability to work effectively both independently and as part of a team. While experience in a care home setting is beneficial, it is not essential. A commitment to understanding dementia awareness and a flexible approach to the needs of the role are key to success in this rewarding position.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

What we offer:

• 22 days of paid annual leave plus bank holidays (pro rata)
• Generous pension with employer contributions up to 14% (salary sacrifice options available)
• Life assurance of 3 times your salary
• Enhanced sick pay
• Paid carers and dependents leave
• DBS checks covered by us
• Free parking
• Access to internal and external learning and development opportunities
• Rewards hub with exclusive discounts

Halsey House:

We are situated in the popular seaside resort of Cromer on the beautiful north Norfolk coast. We have 87 beds, and provide nursing, residential and personal care, as well as specialist dementia care. We also provide day care, five days per week, within our dedicated day care unit. Our highly trained and skilled staff team put our residents at the core of everything we do. We aim to make a positive difference to your life, in a friendly, caring and warm environment

We welcome applicants for both a full-time and part-time position, with details to be discussed during the interview stage.

Please note that we are unable to accept applications from overseas candidates who require sponsorship. All candidates must have a valid Right to Work in the UK .

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.