Family Liaison Coordinator (Care Home)

About the role

As a Family Liaison Coordinator, you will act as a point of contact between our residents and their families, and the home, by providing support and guidance to them during difficult and challenging times. You will also be required to support the Home Administrator and Hospitality Manager in day to day tasks.

Reports to: Home Manager

Skills and attributes

• Relevant experience working in a similar role in a healthcare setting.
• Excellent communication and interpersonal skills.
• Strong organisational and administrative skills, with the ability to manage multiple priorities.
• Ability to work collaboratively with a diverse range of stakeholders.
• Knowledge and understanding of current healthcare legislation, policies, and procedures.
• A passion for delivering exceptional person-centered care.
• A positive and empathetic approach to working with residents and their families.
• A commitment to continuous professional development and learning.

What will you gain?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.